Sedgwick

In an era defined by volatility, uncertainty is no longer an occasional disruption; it is a constant operating condition. In the latest episode of the Sedgwick Podcast, host Kimberly George, Global Chief Brand Officer, sits down with Dave Arick, Managing Director, Global Risk Management, to explore what resilience truly looks like today and how organizations can move from awareness to action. Grounded in findings from Sedgwick’s global risk study and decades of real‑world experience, the conversation breaks resilience into practical, achievable steps. Across five focused segments, George and Arick examine the global risk landscape, the role of scenario planning, the interventions that set leaders apart, lessons from real case studies, and what it takes to build a resilient organization for the future.

In the latest episode of the Sedgwick Podcast, host Kimberly George, Sedgwick’s Global Chief Brand Officer, sat down with Scott Richardson, President of Property of Americas, to explore how organizations can better prepare for the growing complexity and severity of catastrophe (CAT) events. This conversation is anchored in insights from Sedgwick’s 2026 Global Risk Study, which highlights shifting risk patterns, evolving organizational expectations, and the urgent need for stronger preparedness strategies across industries. Their discussion takes those findings a step further, bringing them to life through real experiences, practical guidance, and a forward-looking view of property and CAT response.

In this episode, Sedgwick’s Global Chief Brand Officer Kimberly George and Jo Copeland, SVP of Product Design and Strategy, take listeners inside the evolving world of artificial intelligence in workers’ compensation claims administration. Together, they break down how AI is reshaping service delivery, optimizing decision-making, and elevating both the colleague and consumer experience across the claims lifecycle.

In our first podcast episode of the year, Sedgwick’s Chief Brand Officer Kimberly George sits down with Ian Bell, SVP, Global Talent Management, to unpack how organizations can prepare their people and processes for a future shaped by AI, evolving employee expectations, and the need for human centric leadership. Drawing on insights from Sedgwick’s 2026 global risk study and day to day talent practices, they explore why reskilling matters, how soft skills and mentorship elevate human work, the role of frameworks and data in delivering consistent experiences, governance and trust in AI adoption, and a practical playbook leaders can use to move from strategy to action. 

In this episode of the Sedgwick podcast, Kimberly George speaks with Nicki Dunn about the exciting developments at Sedgwick Asia. They discuss leadership changes, the importance of empowering women in the insurance industry, and the rapid growth in the energy sector. Nicki shares insights on how the company is fostering a supportive culture, integrating new colleagues, and focusing on intentional growth while maintaining a commitment to operational excellence and colleague wellbeing.

In the latest episode of the Sedgwick podcast, host Kimberly George, Sedgwick’s Global Chief Brand Officer, sits down with Chris Harvey, Senior Vice President of Client Services and a leading expert in global product recalls and incident response. With over two decades of experience and nearly 2,000 recalls under his belt, Chris brings a wealth of insight into the evolving landscape of product safety.

In this episode, Kimberly George and Claire Hoogland, SVP Business Development, discuss the intricacies of disability claims management, leave of absence administration, and job accommodations. They explore the importance of customer experience in workforce absence solutions, the evolving landscape of paid family leave, the rise of caregiving leaves, the integration of AI in claims management, and the growing focus on mental health in the workplace. The conversation also highlights the upcoming DMEC conference and its significance for professionals in the field.

In this episode, Kimberly George sits down with Steve Powell, EVP of Property Americas, to talk about the rising frequency and severity of catastrophic weather events - and how Sedgwick is leading the way in claims response, technology, and recovery. From surge staffing and AI tools to concierge repair services and a culture of care, Steve shares how Sedgwick supports clients and communities when disaster strikes.

In this episode, Kimberly George sits down with Jody Moses, Managing Director of Public Sector Strategy, to explore how Sedgwick is helping public entities navigate today’s complex risk landscape. From highlights at the PRIMA Conference to emerging challenges like AI, mental health, and risk financing, Jody shares insights from her 35+ years of experience serving cities, schools, and states across the U.S. Tune in for a fast-paced, insightful conversation on the future of public sector risk management.

In this episode of the Sedgwick Podcast, Kimberly George and Brad Krauss discuss the upcoming RIMS Riskworld 2025 conference in Chicago. They explore the significance of the event for Sedgwick, the importance of networking, and the impact of economic volatility and AI on the industry. The conversation highlights Sedgwick’s initiatives at RIMS, including the Wellness ZENter and engagement strategies for new talent. As they look forward to the event, they emphasize the excitement and opportunities that RIMS presents for professionals in risk management.

Kimberly George, Global Chief Brand Officer at Sedgwick, is joined by Max Koonce, Chief Claims Officer. They discuss the prevalence of mental health claims, inspired by a commentary paper that Max and his team released titled Unveiling the Hidden Struggles: Mental Health and Workers’ Compensation.

Kimberly George, Global Chief Brand Officer, is back in the podcast booth, this time speaking with David Setzkorn, MBA, CPCU, Senior Vice President Workforce Absence & Disability Practice Leader. Their conversation focused on employee benefits in 2025 and the importance of going beyond what is expected from a company’s benefits to attract and retain the best employees.

Kimberly George, Sedgwick's Global Chief Brand Officer, spoke with Kathy Tazic, Senior Vice President and Managing Director of Learning and Development, about new strategies, opportunities, and solutions to support colleague training, development, skills, and more in 2025. The conversation focused on strategies for talent development at a global level, and the importance of understanding what colleagues need in terms of support for both short-term and long-term growth. As claims management teams continue to evolve, so do training and development programs, and this will require forward-thinking ideas to meet the needs of colleagues, clients, and customers.

As we gear up for National Comp, the conversations around our AI Care Guidance model and Clinical Pathways will be front and center, especially as it pertains to musculoskeletal injuries. Employers who tailor to the specific needs of each injured worker and address them holistically will witness positive outcomes. But it takes a patient-centric approach with the right partner to get there. In this podcast, Beth Burry and Josephine Copeland weigh in on the use of technology to identify claims that can benefit from clinical intervention, the types of data that are most beneficial, and how we can develop unique clinical care pathways specific to the injury types and employee needs. Tune in and be sure to connect with us at National Comp.

In today's rapidly evolving market, electric vehicle (EV) safety has become a significant focus. The unique aspects of EVs, such as their complex electrical systems and battery components, necessitate a different approach to property loss adjustment compared to traditional combustion engine vehicles. In this podcast, hear from Barry Porter, Quality Team Lead, about advanced driver-assistance systems (ADAS), the integration of telematics data and more.

There are countless risks that theatres and theatre productions might be exposed to that could result in an insurance claim. In fact, in recent months, there have been some high-profile examples in the UK of unfortunate cast injuries. In this podcast, hear from Sedgwick adjuster, Freddie Cambanakis, and guest speaker, Tome Levi about best practices when it comes to mitigating risks, ways to stay ahead of changing audience trends and which emerging trends to keep an eye on next year.

The litigation landscape is always evolving, with suits being filed sooner than in the past. What factors are contributing to this change? Which strategies can help avoid litigation altogether? What other liability trends should the market keep an eye on this year? Hear from Steve Ellis, VP of Liability and Max Koonce, Chief Claims Officer in this podcast about plaintiff bar tactics, data analytics, AI-led decision making, ADAS and more. 

When you hear the words "artificial intelligence" you might feel hesitant and confused or excited and optimistic. In this podcast, we’re joined by Leah Cooper, Global Chief Digital Officer and Josephine Copeland, SVP, Product Design and Strategy, who weigh in on the history of artificial intelligence (AI), dive deep into the ways that AI is being used in the managed care space, share how to manage client expectations and more.

Ketamine has long been used as a procedural anesthesia, but according to some experts, it has the potential to treat pain conditions like depression, anxiety, post-traumatic stress disorder (PTSD) and more. In this podcast, Dr. Reema Hammoud, AVP, Clinical Pharmacy and Utilization Review and Dr. Teresa Bartlett, Managing Director, Managed Care weigh in on the risks and side effects of Ketamine, explore the research, share examples of medical versus recreational usage, and compare it to other medications.

Media and entertainment specialists must have an in-depth understanding of the intricate film, television, music, theatre and live-event landscape. While leading clients through the claims process, they must also mitigate risks and financial exposures whilst protecting brand reputations and commercial relationships. In this podcast, Alex Nicoll, Director of Media and Entertainment in the UK, weighs in on the emerging risks and types of losses that his team continually witnesses. Stay tuned for more on this topic at the upcoming BIBA Conference.