SMACK Hospitality

“There are a lot of logos in this industry. Very few brands.” When Barbara Muckermann, CEO of Kempinski Hotels, drops a line like that at the Hotel Adlon Kempinski Berlin, you sit up straight. What's the difference between a real luxury brand and just a fancy logo, you may ask? In the latest SMACK episode, Fritz gets the unfiltered answer from Barbara. They're talking heritage, gravitas, and turning the 'good life' into a serious business model. On the table: - Logos vs. Brands Why most “luxury” brands are just logos with attributes, and how a 170+ year-old brand gives Kempinski an unfair advantage. - The Good Life Kempinski as the curator of joy: open-to-the-city lobbies, locals in the bar, and giving guests “permission to enjoy.” - Asset-Heavy, On Purpose Why Kempinski is moving towards more asset control in a world obsessed with asset-light models. Tune in now on all platforms and hear how one of hospitality’s sharpest brand minds is steering a luxury icon into its next chapter. Enjoy the show!

What if the most important career advice you get this year comes from an ex-investment banker? That's exactly what happened when Florian sat down with the incredible Eu Chin Fen, CEO of Frasers Hospitality, for a LIVEPodcast at IHIF EMEA’s Under 30s Hangout. Eu Chin Fen didn't come from a traditional hotel background, and that's exactly why her take on how to win in this industry is a highlight. Here's a taste of the wisdom she dropped: - Connect the dots (all of them) Your job isn't just your department. From the FrontDesk to the P&L, understand how the whole thing works. Know which line item your role impacts. That's your superpower. - AI can't replace your judgment So, stop panicking about robots taking over! Tech is just a tool. Your real, irreplaceable value comes from your experience and the judgment calls you make. AI can't do that for you. - Authenticity is non-negotiable The most important leadership skill? Being a real human. Especially in a crisis, being vulnerable and finding the "path of truth" is what actually inspires people. Forget the old-school playbook. Ready for a career masterclass without the corporate fluff?

"Projects always go wrong." That’s not us being cheeky, that’s a direct quote from a VP of Development. This week, Florian’s got Jan Heringa, VP Development and Project Management at Leonardo Hotels, in the SMACK spotlight. From kitchen chaos at 15 to masterminding the launch of iconic brands like NYX Hotels by Leonardo Hotels across Europe, Jan’s career is pure, unfiltered hotelier grit. But trust us, it’s not all smooth openings and clinking champagne glasses. They’re tearing down the curtain on: - The investment strategy that powered Leonardo Hotels’ massive Central Europe expansion, fifteen new properties in just one year - The absolute chaos of hotel construction, and the learning process behind budget overruns, timeline nightmares, and finding five layers of tiles during a renovation - Why sustainability became a must in the hospitality industry—it’s gone from “nice-to-have” to the only way to sign new deals and secure financing in today’s market Now, here’s Jan’s unvarnished advice for young hoteliers: forget shortcuts. Walk the talk, get your hands dirty in every department, and build that solid foundation. Ready for the truth about building a hospitality empire, straight from the guy who lives it? Enjoy the show!

The brand is sold, the tech is integrated, and a new star is rising. If you are wondering what hotel operations will actually look like in the next few years, Lennert De Jong is already there, blueprint in hand. In the latest SMACK episode, Florian sits down with the CEO of Another Star (and ex-CitizenM legend) to unpack one of the most talked-about moves in hospitality lately: CitizenM selling the brand to Marriott. Yep. That one. They get into how Lennert and his team pulled off a record-speed tech integration in four months (casual) and why the so-called “death of loyalty” is wildly exaggerated in the age of AI. What is on the table: - The Marriott move: why selling the brand but keeping operations was the smartest scale play in the room. - Another Star is born: how CitizenM turned into a white-label operator with serious firepower. - AI and distribution: why AI agents might actually help hotels claw back direct bookings from the OTAs. - Loyalty, upgraded: why Marriott Bonvoy is still a cheat code for conquering the world’s biggest cities. Hit play on all platforms and check out how Lennert and his team decided to flip the game once again. Think big hotel chains are dinosaurs? This episode might ruin that narrative. Enjoy the show!

Building a travel media empire isn’t for the faint-hearted, and Rafat Ali knows exactly what he’s talking about. This December, Fritz sits down with Rafat, founder and CEO of Skift, for a conversation loaded with insider insights on travel media, startups, and the raw realities of running a global brand. They get into everything from how Skift carved out a voice that matters worldwide, to keeping pace in a whirlwind industry, Rafat’s personal journey navigating the rollercoaster of entrepreneurship, and even their thoughts on New York’s new mayor, Zohran Mamdani. In other words, here’s what you’ll hear about: - Media Mastery: how Skift became the global voice of travel, and how Rafat sees the next chapter unfolding - Industry Dynamics: what’s actually driving travel trends beyond the headlines and the hype - Founder Life: his personal path and the lessons learned Hit play, this one hits both the head and the gut. Enjoy the show!

Money talks, but hotels walk the walk! And Dirk Bakker knows exactly which ones are worth your attention… We’re warming up this month of November with an episode packed with insider perspectives from Dirk, Head of EMEA Hotels at Colliers. During the Future Hospitality Summit 2025 in Dubai, Dirk and Fritz dove into what’s shaping hotel investments, how destinations get Instagram-famous overnight, and much more... In other words, you’ll hear about: - Investment Outlook EMEA: trends, risks, and where the smart money is going - Travel & Experience: the destinations that still deliver jaw-dropping guest moments - AI & Service: which parts of hospitality tech can replace humans, and which can’t… Enjoy the show!

What does it really take to grow a hotel brand across continents? SMACK is back with an episode packed with insider insights from Elie Milky, Chief Development Officer of Radisson Hotel Group for the Middle East, North East Africa, Cyprus, and Greece. In preparation for the upcoming Future Hospitality Summit, he joined Fritz in Dubai to unpack how Radisson Hotel Group develops brands that last, navigates lifestyle hotels, and explores the booming world of branded residences. In this episode: • How Radisson Hotel Group sniffs out concepts that actually stick as brands • Lifestyle hotels: why being “cool” beats collecting stars • Branded residences: hype, bling, and whether buyers actually get their money’s worth • Europe vs Middle East: markets, madness, and money moves If you thought hotel development was boring… think again. Enjoy the show!

Two industry titans in one iconic room?! SMACK Season 7 is officially starting, and we couldn’t think of a better way to kick it off. Christopher Hartley, CEO of Global Hotel Alliance, and Simon Naudi, Group CEO of Corinthia Hotels, joined Fritz at the stunning Corinthia Grand Hotel Astoria Brussels during the GHA’s annual CEO meeting. The result? A masterclass in loyalty, luxury, and GRAND Boutique. In this Season 7 opener: • Why GHA’s #loyalty model is winning over independent brands • How #Corinthia blends grand hotels with boutique soul • What tomorrow’s #luxurytraveler actually wants, and expects • Why local authenticity still rules in a global game This bomb of an opening episode is live now on all platforms! Hit play, take notes, and welcome to a brand new season of SMACK. Enjoy the show!

First it was finance spreadsheets, now it’s suite dreams: Ian Di Tullio’s journey to the top of Minor Hotels is anything but ordinary. Let’s just say: it started with data and ended with loyalty (lots of it). We mic’d up with the Global Chief Commercial Officer, Ian Di Tullio, who went from flying high with Air Canada & Accor to shaking up hospitality from Bangkok with brains, heart, and some serious backend magic. In this one, we get into: - What the airline industry taught him about innovation and squeezing margin magic - How data & AI = power (when you actually use it right) - And why respect > synergy when it comes to brand acquisitions Enjoy the show!

Say hello to Samuel Njoroge, Director of Quality Assurance & Sustainability at Millennium Hotels and Resorts MEA, joining our latest Breaktime episode with the fabulous Mari. Talking trash (literally), tech, and turning purpose into planet-saving action. From phone operator in 2009 to full-blown eco-legend today, Samuel’s journey is pure SMACK: hustle, heart, and a whole lot of green ambition. What’s on the Breaktime menu? - Climbing the ranks and building a regional sustainability strategy that actually works - AI-powered bins, data-driven food waste reduction, and how Winnow helped save 21,000+ meals - Why educating kids to plant trees and clean beaches is both adorable and revolutionary (warning: might trigger proud-parent tears) His vibe? Calm, clear, and climate-conscious: “Sustainability isn’t just CSR. It’s everyone’s responsibility – and it starts at home.” Enjoy the show!

From courtroom to boardroom, now serving global hospitality with that Spanish spice. Meet María Zarraluqui, VP of Global Development at Meliá Hotels International, lawyer-turned-development-queen and Mallorca-based hospitality firecracker. We caught up with her at IHIF2025 in Berlin, where our host Florian had the mic, and María brought the magic. In this episode: How a life twist landed her at Meliá... where 25 years later, she’s still rocking the show. Why Spanish hospitality isn’t just service: it’s soul, sunshine, and secret sauce. How “Mujeres en Hospitality” started as a Friday video call and turned into a full-on movement of mentoring and powerful community. Her vibe? Big energy, bigger wisdom: “Believe in yourself, raise your voice, make your knowledge and your capabilities visible.” Enjoy the show!

Swiping Right on Luxury & Small Hotels. The wait is finally over… As you might know, Richard Hyde, COO of Small Luxury Hotels of the World, took the hot seat SMACK Live at Young Hoteliers Summit at #EHL in Lausanne and here comes his podcast episode. From his slide into hospitality to building what he calls the “Tinder of Hotels” – matching dream stays with the perfect guests – Richard spilled the tea about working with SLH with style, wit, and a whole lotta love for the world of small luxury. This exclusive SMACK Live episode dives into: - What a day in the life of a COO really looks like (spoiler: it involves strategy, sales, numbers, and his amazing team). - The secret life of SLH’s mystery inspectors (yes, they’re real – and no, they’re not paid). - The new Unplugged Collection: massive phone detox, luxury edition. - His dream hotel: small, warm, Italian, and family-style hospitality that sticks with you forever. Also, if you’re someone who tries to dodge long emails and Zoom marathons to have real conversations instead: Richard might just be your new role model. So tell us… If hotels were on Tinder, who would you swipe right on? Enjoy the show!

Are you ready for some stories about waffles, wellness, and the CIA? Adam Crocini isn’t just shaping Hilton’s F&B scene across 8,000+ properties - he and his team have also been pushing those legendary DIY waffles like true breakfast evangelists. Yes, the iconic Hampton by Hilton ones. As SVP of Global Design, Wellness, and Food & Beverage at Hilton, Adam oversees everything from restaurant concepts to wellness initiatives. But don’t let the fancy title fool you - he believes real hospitality leadership starts at the bottom, sleeves rolled up, hands in the action. No shortcuts here! Adam and Fritz met up at the Taste of Hilton F&B Conference in Istanbul, where Adam dished out some insider stories about his work and his involvement with the Culinary Institute of America... From his early days in the kitchen to running Michelin-starred operations and massive casino resorts, Adam has seen it all. And now, he’s on SMACK to tell you all about it... Enjoy the show!

Buckle up, hospitality fans, this episode is double trouble on the mic! Glenn Hausman, Podcast Host and initiator of THE No Vacancy Podcast, joined Flo to discuss how one moves from editing hip-hop videos to running one of the biggest podcasts in #hospitality. Flo and Glenn chat about personal branding, career moves, and why AI will never be able to replace real human connections. Glenn gets real about his early struggles, the podcast boom, and the importance of showing up as your true self. If you’re looking for a lesson on authenticity, passion, curiosity, and how to skyrocket your own personal-brand… then listen closely to this one! What moment during a hotel stay makes you most excited? 🤩 Enjoy the show!

What do sustainability, the future of hospitality, and King Charles III have in common? Turns out, more than you’d think – and Glenn Mandziuk, CEO of the World Sustainable Hospitality Alliance, is here to spill the tea (or should we say, the royal Earl Grey?). In this episode, Glenn met with Phil to chat about what sustainability really means for #hospitality and tourism and how ‘the Alliance’ is planning to get the whole industry on board to go #netpositive. From practical tips to planet-sized challenges, he keeps it real about why going green isn’t just a trend – it’s the only future. Glenn paints a clear picture of how hospitality can step up and lead the way to a greener planet – with actionable insights for big and small players to tackle issues like modern slavery, food waste, and other sustainability topics – one initiative at a time. Hit play and join the conversation! Enjoy the show!

How to avoid cranky customers and rainy days 🌧☂ Ever wondered what happens when a #climate scientist becomes a travel enthusiast? Meet Nick Cavanaugh, who turned his PhD in atmospheric physics into a solution for weather-impacted #travelplans. In this Breaktime episode, Lisa chatted with the founder and CEO of Sensible Weather, who is planning to make travel more predictable one booking at a time with "weather guarantees" - automatic reimbursements when Mother Nature doesn't cooperate with your vacation plans. From analyzing snowfall in Berlin to protecting beach days in Hawaii, Nick's innovative approach combines complex weather data with simple, consumer-friendly insurance products. His company helps guests overcome dampened travel experiences, whether they're planning a ski trip or a golf getaway. Enjoy the show!

What makes The World’s 50 Best Hotels award so iconic? In this Breaktime episode, Mari has a delightful chat with Emma Sleight, Head of Content at The World’s 50 Best Hotels - aka the Oscars of hospitality. Emma gives us a peek into the special award categories, like the SevenRooms Icon Award, Flor de Caña Eco Hotel Award, and Nikka Best New Hotel Award… plus all the behind-the-scenes magic that comes with being the list every #luxuryhotel dreams of making. Get ready for insider insights, plenty of laughs, and a fresh perspective on what it takes to reach the top! What’s the one thing you think every hotel should have to make it onto The World’s 50 Best Hotels list? Enjoy the show!

What's the secret behind leading a team to the World’s 50 Best Hotels award? Hint: It’s not a killer minibar! John Blanco, General Manager of Capella Bangkok, sits down with Phil to share his journey. From chef to hotel industry pro, John’s worked on every continent and brought those global insights with him to create a winning team at Capella. It’s a mix of leadership, passion, and a whole lot of hard work (with a dash of fun along the way, of course ). Tune in and find out what makes Capella Bangkok truly stand out. Now we’re turning the spotlight on YOU! What’s the magic that makes a hotel stand out? The little details? The big ideas? Drop your thoughts in the comments. Enjoy the show!

How does Hyatt approach hotel development? For this episode Felicity Black-Roberts Senior Vice President of Development for EAME at Hyatt met with Fritz at the FHS world to chat about hotel development in Europe and the Middle East. They explored how the hotel investment landscape has transformed and what this could mean for the hospitality industry's future. Felicity gives us a peek into how Hyatt is positioning its brands to meet the unique needs of each acquisition – and the benefits that big brand names offer to hotel owners. What would your ideal brand portfolio look like? Hit play, relax, and enjoy some top-tier insights that might just change the way you think about the industry. Enjoy the show!

Ever dreamed of living in Karl Lagerfeld’s world of fashion and design?  Well, it’s about to get real!  In this SMACK episode Pier Paolo Righi, CEO of Karl Lagerfeld, shares exclusive insights on how the brand has evolved since the maestros passing, his visionary approach to luxury, and the creative legacy he left behind. Fritz and Pier Paolo met during #FHSworld to discuss how Pier is guiding Karl’s intimate vision for the brand forward. This conversation is packed with style and insider details.  And, of course, we explore their latest move into #hospitality with Lagerfeld’s plans for #brandedresidences. Imagine stepping into a space that captures the essence of the iconic #Lagerfeld style - every bit as glamorous and timeless as you'd expect… and sweatpants would most likely be forbidden.  Tune in on our website for the full elegance. Enjoy the show!

This is hotter than your morning coffee! Join us for our very first #Breaktime episode on SMACK! Mari is kicking things off with Mieke Berkers, Director of European Business Development at Montgomery Group, who’s giving us the inside scoop on the Independent Hotel Show Munich making its first German appearance. Ever wonder why this #event is such a unique show for hoteliers? Or why Munich is the perfect spot? Mieke’s got the answers - plus some fun insights into what’s next for boutique hotels. So, if you’re up for a little inspiration and some fresh ideas, this one’s for you. Come hang with us and hear what’s brewing! Enjoy the show!

Are you the driver of your career or just a passenger along for the ride? In this episode, Pat sits down with Daniel Afonso, Senior VP of People & Culture at Radisson Hotel Group, and trust us, staying stagnant is not on the agenda. Daniel shares his story – From a start in finance to his accidental start in #hospitality, and how he seized every opportunity to create the life he wanted. They dive into what makes hospitality so addictive, and how to keep talent by offering hybrid roles that help them grow and evolve. For the Radisson team it’s all about training for skills and letting people experiment, learn, and thrive. Get ready for some real career talk with Daniel! Whether you're navigating through twists and turns or cruising toward your goals, Daniel's insights will inspire you to take charge and drive your career forward. Buckle up and tune in! Enjoy the show!

We’re kicking off Season 6 in the vibrant streets of London, where Jonathan Worsley, Chairman & CEO of The Bench, met with Fritz to explore the past, the present and the future of hospitality and its exciting global development. With the FHS World in Dubai just around the corner, Jonathan shared his insights on the Middle East’s remarkable transformation over the past two decades and highlighted various success factors for the sector, including the vital role of women. Guess what: Nothing works without…? Women, correct! ;) Jonathan explained why involving the topic of sustainability in his events is crucial, what impact new technologies like AI have in the field and he shared how hospitality investment conferences have evolved over the last 25 years. And if anybody knows, it’s him! As co-founder of the International Hotel Investment Forum (IHIF) Jonathan was largely involved in establishing successful hospitality events across the globe. As a member of the board, he serves as a trusted advisor to, among others, World Sustainable Hospitality Alliance, Freshontable and Envi Lodges. Luckily, Fritz has, for once, done his homework and asks Jonathan to spill the beans about some of his highlight moments, like an epic charity bike ride from Amsterdam to Berlin, skiing in Iran and unforgettable mishaps at award shows. Jonathan’s journey is nothing short of inspiring and this episode is packed with personal insights. Tune in and enjoy the show!

Traveling under the rainbow flag During the recent pridemonth, Phil sat down at TSH Berlin with Simon Mayle Event Director at Reed Exhibitions, for, among others, PROUD Experiences and ILTM Cannes. At PROUD Experiences he connects hotels, travel advisors, and LGBTQ+ travel trailblazers and helps them to customize their offers to the community’s needs and wishes. Simon and Phil had a jolly exchange about the status quo of #gaytravels, the problems rainbow families are facing during their holidays, the importance of brand values, boycotts, and the potential that the target group holds – especially in the luxury segment. Don’t get all glittered up before you hear about the hottest top or flop destinations for travelers and fabulous queer adventures. The full sparkly episode is out now! Stay proud and loud and enjoy the show!

Pat had a chat with Chris Nader, Co-Founder and CEO of ENVI Lodges, who is on a mission to revolutionize outdoorhospitality and combine it with sustainableluxury. Chris and his team find themselves facing the challenge of meeting sustainability standards while satisfying the demanding needs of #luxurytravelers. But there’s no doubt that the soon-to-open boutique properties immersed in nature will manage to close this gap. ✨ Chris shared insights into his adventurous entrepreneurial journey and gave plenty of great advice for curious hotel entrepreneurs-to-be. One of the most important factors in launching one’s own company? The right co-founder and team to jump all the bumps and bombs along the road with.💥 Listen carefully, Chris even shares some exclusive, top-secret news with SMACK! 🤫👂 Enjoy the show!

Fahad Abdulrahim Kazim, CEO of Millennium Hotels & Resorts MEA, joined Fritz at the FHS in Riyadh for a chat about Saudi Arabia’s booming travel market, the plans of Millennium Hotels & Resorts in the middleeast and African region, and the future of brand evolution. Fahad found his true calling in hospitality through numbers. He went from accounting to real estate and landed in hospitality with a passion for showcasing Saudi Arabia’s beauty to the world. The Vision 2030 and the country’s transformation coming with it are spectacular. Today’s travelers crave authentic experiences, and Saudiarabia delivers – stunning landscapes, rich culture, and history. And the food! Ever tried local Saudi honey? It’s not just about breakfast; it’s about tasting the essence of the land. 🍯 Millennium thrives in sustainability and unforgettable experiences – including local produce, farm visits, and cultural interactions. Guests book more than just a room; they book a story. For Fahad, it’s the best of both worlds – memorable experiences and earth care. Stick around for the “not so easy” SMACK questions challenge at the end, which Fahad bravely faced and successfully conquered. 😉 Enjoy the show!

A business affair of data and sustainability. Meet Caroline Tiveus, Senior Vice President of Sustainable Business at Pandox - one of the forefront players in bringing the #hopsitalityindustry to the next level sustainability-wise. Caroline and Flo discussed the work she is doing to help hotels reduce their CO2 emissions, along with how different standards throughout the EU affect business decisions, and how it is time to take proper action instead of just #greenwashing. Caroline doesn't just talk the talk; she manages several #hotelproperties throughout Europe and implements direct actions in all departments and teams. Her work showcases how businesses can actually save money while at the same time, becoming more eco-friendly. Even though she doesn’t consider herself an activist, she proves every day that passion and data work hand in hand. For her, the most important part is doing meaningful work, to be able to look her children in the eye, and actually be proud. Tune in to the full episode! Enjoy the show!

Let’s say 2023 was not quite the year of deal-making within the industry. Then what does the future have in stock for #hospitality and #realestate? Alexi Khajavi President Hospitality, Travel and Wellness at Questex set down with Flo at last week’s IHIF to discuss trends, the role of technology and his personal “meandering” career journey. Alexi and his team are deeply embedded in the #hospitalityindustry and run events to inform and connect industry insiders around the globe. With the help of the Investor Sentiment Index and at least one ear on the track at all times, they have been spotting trends from afar for 25 years. And they have good news: there are great opportunities for the industry - in trends like senior living and also, strangely enough, in the epidemic of loneliness that is roaming the world. Like Flo said, “This was a really inspiring and insightful conversation.” , so we highly recommend you tune in to the full episode. Enjoy the show!

Have you ever wondered what grows in the desert? We have. So we sent Phil to talk to someone who knows - Atul Chopra, Founder and CEO of FreshOn Table, who supplies restaurants and hotels in UAE with fresh greens and other edibles. Minimum emissions, maximum nutrition is his motto and led him to create a company that connects farmers to #chefs - so close, that they can harvest on demand. Atul has a lot to tell about circular economy and agritech, because six hours from field to kitchen don’t come from nothing. It takes a lot of data analysis, entrepreneurial expertise and education to get this loop going. As Phil found out, there is a lot more we can learn from Atul, who moved from banknotes and Excel sheets to soil, water, and baby carrots. The serial entrepreneur calls 16 African countries his “playgrounds” and has lived in many more countries. Besides this, Phil outs himself as a country boy – you better tune in to this episode! Enjoy the show! ________________________________________

This is real, luxurious, family business! We had not only one but two guests on the show! Sir Rocco Forte, Chairman and Lydia Forte, Group Director of F&B at Rocco Forte Hotels brought some great topics and giggles to this episode with Fritz, recorded at the famous The Browns Hotel in London on Sir Rocco’s birthday. The #RoccoForte vibe isn't just a concept, it's a way of life and you can hear this in every word. Decades of family dedication have created this brand. Each hotel tells a story, blending local heritage with personalized service that leaves guests and staff feeling like part of the family. Lydia and Sir Rocco spilled a bunch of secrets on how the #luxuryhotel brand developed over the years and their take on F&B and the impact (new) restaurants have on the whole identity of a hotel concept. Of course, Fritz had to ask about the future of the 5-star collection, following the recent announcement of a partial sale to Saudi Arabia’s wealth fund PIF. We are so excited about this episode that we are about to swing from the chandelier. Tune in to the full episode on our website. Enjoy the show!

This was a first! As you might know by now, we had the pleasure of teaming up with YHS and hosting the very first SMACK Live! #podcast event with Patrick Mendes, CEO at ACCOR for Premium, Midscale & Economy in Europe and North Africa. Patrick shared a lot of insights with Fritz and the students at EHL about his career path (which he actually started off by quitting #hospitality and the #hotelbusiness), and the possibilities the ACCOR world has to offer but especially the “PME” – Premium, Midscale and Economy sector, which seems to be generally, slightly underrated. He talked about his personal experience in Latin America and about heartfelt topics that he likes to personally support such as #diversity and #inclusion. The adventures he witnessed in #hoteldevelopment from the West to the East and of course also about what’s cooking at ACCOR’s development these days, as well as #paris2024 and #loyaltyprograms. Patrick lifted the secrets about ACCOR’s vast structure of brands and regions and answered a gazillion questions from the students during a live Q&A and in individual chats after the recording. Do listen closely to what he says about #worklifebalance, especially if you are aiming for a #clevel position! Best now, if you tune in to the episode yourself! Enjoy the show!

𝐎𝐡 𝐰𝐨𝐦𝐚𝐧, 𝐰𝐡𝐚𝐭 𝐚 𝐬𝐭𝐨𝐫𝐲! From the toast and marmalade mise en place at her parent's hotel on the Scottish coast to creating a female-influenced, bar- & restaurant empire with multiple locations in London is a very short version of describing Jillian MacLean’s career path. Jillian, founder of Drake & Morgan, and Pat had an inspiring chat about how hospitality is the ultimate playground to dream big and to give everybody a chance to succeed. Jillian saw a market gap and jumped right on it. She and her sister set the stage for a series of bars and restaurants across London, all celebrating the fabulous side of life. Their product is powered by women, with drinks, dishes, and designs tailored to up-to-date trends that ladies love. And as Jillian puts it: “At the end of the day, what is hospitality? It's a fun industry. It's drinks and food and looking after people.” Grab a seat and a cocktail and enjoy the show!

Who has united 530 hotels, resorts, and eight kick-ass brands under one roof? 🏩 William Heinecke, aka Bill, Founder & Chairman of Minor Hotels and Fritz broke down the evolving world of hospitality at last year's FHS in Abu Dhabi. They talked about newly rising #traveldestinations like Saudi Arabia, bucket list trips, and the growing importance of the #foodindustry. 🥗 Bill’s mission: Authentic #hotel experiences, honoring the country’s cultures and traditions, and choosing destinations off the beaten path with the effort to recognize each location’s beauty and heritage. All inspired by his inborn passion for the industry, his love for unfamiliar locations in #hoteldevelopment, and his vision for the multi-hotel-brand chain’s future.👣 Enjoy the Show!

Josiah Mackenzie, Host of Hospitality Daily, and Florian held a Double Trouble Super Trooper podcast episode, co-hosting and exchanging their passion and inspiration for hospitality. They are telling stories about the early beginnings of SMACK and the Hospitality Daily podcast. Inspired by the many conversations they have had with some of the greatest minds in the industry, they explored the latest technology and their favorite brand concepts, while comparing some of the similarities and differences between Europe and the U.S. in the world of hospitality. From traveling with budget airlines through the hostels of Europe to creating a daily inspiration for hospitality enthusiasts, Josiah listened to a gut feeling he had, saw the opportunities the industry has to offer, and created Hospitality Daily in the process. His fundamental belief that “Hospitality roots in the sense of place” has driven the success of the format, shining a spotlight on all sides of the industry. Rethinking space and technology, fostering a sense of community, and focusing on reconnecting people with the spirit of hospitality, are just a few examples of why the two would not trade their life in hospitality for any other profession. Enjoy the show!

Yes, you can do things differently! Even in the hotel business. Listen to 2024’s first smack episode and learn from YOTEL CEO Hubert Viriot how the brand has established a new status quo in the travel business over the past decade. YOTEL has been rocking its own way from the beginning, by focusing on highly tech-savvy customers and the future of traveling, instead of sticking to beaten paths. Some of its milestones: being the first non-luxury brand in an eternity to construct a new property in New York and making hourly hotel bookings sexy again. Hubert has not only seen this baby grow, but is said to be majorly responsible for pushing YOTEL from a unique airport hotel to a global player.

Winter wonderland vibes coming your way! 🏰 🌟 Gabriela Schmidle, Founder and CEO of mts vienna (Marketing Tourism Synergy Vienna) and organizer of the Schloss Schönbrunn Christmas Market in Vienna, joined Pat for a jolly chat about the business side of these unique events.

What happens when Airbnb meets hotel management? Well, confessions were made by Dr. Ellen Madeker Head of Public Policy for Germany, Austria & Switzerland (DACH) & Central and Eastern Europe (CEE) at Airbnb and Phil during a live podcast recording at the Berlin Travel Festival. A lot has changed in the apartment rental business and sharing economy in the last couple of years and some of that is thanks to Airbnb, which has given a face to a formerly often overlooked part of the hospitality industry and offered a new economic lifeline to a bunch of people.

Attention please: “Hospitality Rising” That’s the title of Mark McCulloch’s campaign, which is addressing the painful topic of #staffshortage in the UK hospitality scene in an unseen way. And one thing is for sure: This is a game-changer in how employment in #hospitality is seen, not just in the UK, but potentially everywhere. If you want to know how to convert one in three GenZlers to potential hospitality-fans you better tune in to this SMACK episode.

This episode will leave you hungry for more! 😋 Emma Banks Vice President, F&B Strategy & Development Europe, Middle East, and Africa at Hilton joined us for an episode of SMACK at the recent Future Hospitality Summit in Abu Dhabi hosted by the Bench to tell us her story. Fritz and Emma discussed the gourmet plate of all hospitality topics: F&D. Wait, F&D?! Yes, Food & Drinks as Emma rightfully calls it. Let’s be honest: has anyone ever used the word “beverage” in a normal context? Emma and Fritz talked about the most important meal of the day, breakfast and its impact on customer satisfaction. Emma’s love and hate relationship for buffets, and how to generate an ethical and fiscal win for hotel owners and customers by reducing food waste with the help of AI. 🗑 She explained that food waste makes up an incredible one-third of global carbon emissions – and we couldn’t agree more with her and her team that The future of hospitality is sustainability, not only in terms of food waste and plastic reduction, but also in terms of sourcing locally and responsibly. Her love for #hospitality clearly showed as she talked about her own career path, including what went wrong with the original plan of becoming a criminal pathologist, and the possibilities that the industry offers for those in love with F&D. As Emma said: If you want a career full of color, hospitality is for you! 🫵 😁 Enjoy the show!

Do you ever run out of battery? This man surely doesn’t! We are proud to welcome Dr. Jeffrey O - Chairman of the Directors Board at St. Justine, President of the International Hospitality Institute, coach, mentor, writer, and simply put: One of the most influential people in #hospitality.

Have you ever been to a large arena and thought to yourself, “Damn – this place is huge.”?!   John Langford, the COO of Anschutz Entertainment Group for Europe, knows all about that feeling as he is responsible for the operations of some of the largest arenas in Europe, including The o2 in London, Mercedes Benz Arena in Berlin and the Barclaycard Arena in Hamburg. We are beyond proud that he took the time to join us on the podcast and shared his story with us.   Philip and John had a beautiful conversation about John’s career path, the importance of live music and the immense responsibility that comes with it. John, who grew up in South Africa explained how he got into managing well-known arenas that host world stars on a regular basis. He lived in Alaska, South Africa, and the United Kingdom, while constantly traveling the world. His love for live music is evident, especially after his experience at a Michael Jackson concert he couldn't attend, but still managed to somehow be there. Curios? You should be.   He also told us about the interesting and impressive way of responsibly handling the sustainability part of arena operations. Philip and John finished off by sharing their love for beer and the German Reinheitsgebot.    Enjoy the show!

Welcome Tao Tao, co-founder and COO of GetYourGuide, the revolutionary of travel experiences and one of the best people to hang out with if you need top travel advice in any city on this planet. For the opening of SMACK's fifth season, Florian had the honor of hosting Tao Tao and discussing his founder story, the tough times GetYourGuide had to face during the past couple of years, and what experiences mean to the travel industry today.

Hey there, Hospitality Fans! We missed you… and didn’t want to wait until Season 5 starts in September, so we sat our 4 hosts down together and sent them on a trip down memory lane. It’s been 4 years already – yeah, that’s right: 4 years since SMACK first started. Pat, Flo, Phil, and Fritz reminisced in a bit of nostalgia and a lot of laughter going through the past 4 seasons of their favorite SMACK moments thus far. From how everything started, in times when Phil was still in a suit, and our mother ship wasn’t called Studio49 yet. By the way: We swear we’ve worked on the microphone situation by now. Join us on this journey as we rewind the last 4 podcast seasons and get a healthy dose of "wait-did-they-actually-do-that”-moments, stay tuned for the highest highs and lowest lows of SMACK history. As always: Enjoy the show!

Back with another podcast episode you simply don’t want to miss. Join us on a heartfelt journey as Phil sits down with Ronisha Goodwin, the Director of Global Diversity, Equity, and Inclusion for Hyatt Corporation, at the Proud Experience conference in Los Angeles. Prepare to be moved by Ronisha's inspiring story of discovering her passion for hospitality through a TV show and her mission to foster inclusivity and belonging for Hyatt's guests, colleagues and partners worldwide. Together Phil and Ronisha embark on a captivating exploration of diversity in the United States and Germany, shedding light on the much-needed progress within the hospitalityindustry, the role of mentors, and the evolution of Human Resources, from tracking diversity to challenging discriminatory environments in the workplace and embracing flexibility. Wrapping up the episode, Phil grants Ronisha a wish, for which Ronisha envisions a future that is driven by the realization that race and ethnicity, sexual orientation, and immigration status are not things that need to divide us and in which we know that we can all rise together. Enjoy the show!

Here’s one very inspiring SMACK podcast episode. Pat had the chance to chat with Jeremy McCarthy, Group Director of Spa & Wellness at Mandarin Oriental Hotel Group and they cruised through a bunch of topics, that will make you feel well - from innovation in Spas to #positivepsychology and general life advice. What does a day at work of someone look like, who is responsible for all the good stuff? Jeremy McCarthy oversees the strategy and marketing of wellness-, spa-, and fitness offers, as well as kids’ clubs, water sports, and activities of the 36 hotels and resorts of the Mandarin Oriental Hotel Group. He is also majorly involved in the design and development of new projects worldwide. Jeremy and Patrizia had a chat about the difference between wellness and well-being, and discussed what positive psychology has in common with spa- and wellness institutions. They explored how the past couple of years and technology have changed the spa industry and what is the best way to guide guests through today’s wellness experiences, while slaloming between the necessary digital connection and its greatly desired absence. Jeremy and Patrizia also got to the root of what differentiates Mandarin Oriental from other luxury brands, as well as Jeremy’s personal path through the world of well-being. Don’t miss his advice on lifelong learning, the up-and-coming spa destinations, and last but not least how to propose perfectly to your significant other. Enjoy the show!

Donald Leadbetter, the Tourism Program Manager at the National Park Service (NPS) based in Washington D.C. joined us on the show and talked us through his passion for national parks, tourism and nature. Patrizia and Donald dove into the specific tasks that Donald carries out as a Tourism Program Manager, which include researching and creating memorable experiences for visitors, as well as making strategic decisions for the NPS. The two of them discussed the history of the NPS, which has been responsible for managing lands, parks, historic sites and waters for over 100 years. Donald explained how he leads the development of new units and communities within the NPS, as well as the challenge of managing access to certain areas of national parks for tourists and avoiding over-tourism in the process. Before he left, Donald shared his wish for people to reflect on the importance of nature more frequently and we couldn’t agree more. Enjoy the show!

Take a deep dive into the world of hospitality with Dimitris Manikis, the President & Managing Director for Wyndham Hotels & Resorts in Europe, the Middle East, and Africa, as he shares his insights on the future of business and corporate travel, sustainability, and building brands that leave a lasting legacy. From his personal story of falling in love with the industry to his vision for uniting people through travel, this podcast episode is a must-listen! Dimitris and Florian had fun discussing their meeting at ITB Berlin 2023 and their shared fascination for the hospitality industry. Dimitris emphasized the importance of conscious travel and the advantages of being able to work from anywhere. Dimitris and Florian discussed franchising challenges and the importance of trust among business owners and employees, as he stressed the need for keeping relevancy in mind when developing brands and embracing new trends to meet the evolving needs of travellers. They discussed sustainability, emphasizing the importance of leaving a better world for future generations through sustainable hospitality. Lastly, they talked about the need to employ younger generations in ways that show respect and provide learning opportunities from an early stage in school, university, and internships. In his closing remarks, Dimitris talked about his personal outlook on finishing his hospitality career with more travellers andfulfilling the purpose of uniting people in hospitality. Enjoy the show!

Have you ever been on a cruise ship? No?! If you need some convincing, this podcast episode featuring @Wybcke Meier, the CEO of @TUI Cruises, will tell you all you want to know about the cruise world. Wybcke spoke to @Philip about how TUI cruises came together and told us how traveling on a #cruise works with the incredible size of the ships and the number of passengers on board. She also explained how people experience cruises and activities on shore, as some plan them themselves and others use cruise offers. Wybcke also highlighted that the crew members are the most significant part of the business, as they play the most important part in making each cruise work and the experiences unique. As Phil and Wybcke discussed sustainability and ways to reduce our carbon footprint, she also mentioned the upcoming latest addition to the TUI Cruises-fleet, which will be much more environmentally friendly than previous ships. Last but not least, she also let us in on the secrets surrounding her family’s bakery and her favorite thing in her day-to-day life as CEO: working with the best team to improve the cruise experience for guests. Enjoy the show.

After 3 years of absence, the ITB Berlin, the world’s largest exhibition event for the hospitality industry, will be back in full throttle this year. We know you are as excited as we are, so here is a little personal service for you from us. Deborah Rothe, the Exhibition Director of the ITB Berlin, joined us on the podcast and we asked her what to expect from ITB Berlin 2023 and how it will differ from the last live ITB Berlin event back in 2019. Deborah told us about her career path to becoming the new exhibition director just weeks prior to this year’s event and the most memorable exhibitor stand from the years she has been involved with the ITB. Needless to say we asked her about the infamous afterparties that take place throughout the city during the week of ITB and Deborah shared the craziest moment of her career in working on exhibitions related to the ITB with us. Enjoy the show.