Smile Doctors Off Mute

Mentorship has the power to shape not just careers, but entire lives. Few people understand that better than Dr. Jackie Zimmer.Inspired by the intentional mentorship of the late Dr. Tom Sperry, Dr. Zimmer of Prairie View Orthodontics in Illinois has built a career rooted in paying that guidance forward. Today, she’s one of the experienced mentors behind the Smile Doctors Doctor Fellowship, where she helps rising orthodontists grow as both doctors and leaders.On this episode, Dr. Zimmer joins Dr. Scott Law to explore the impact of generous leadership — what unlocks when practice ownership evolves into delegation, how experienced doctors can make the path easier for the next generation, and why passing wisdom forward is one of the most rewarding parts of the profession.Monetization ID HNC9FIUDJ5JZNQY4

At 13 years old, Dr. George Bork told his local newspaper that he was going to become a Harvard-trained orthodontist.After seeing a friend suffer from harsh bullying about her smile, he examined his mediocre grades and decided to make a change that would set him on a lifesaving journey.As he puts it, orthodontics became his North Star.What began as a middle school dream eventually brought him to the Harvard School of Dental Medicine, where a standard residency project led to a critical discovery that quite literally saved his life.Today, he joins Dr. Scott Law on the Smile Doctors Off Mute Podcast to discuss some of the highest and lowest points of his life — and how his orthodontic dream and a heart fixed on faith is the wire running through it all.Monetization ID HNC9FIUDJ5JZNQY4

What Ideas Resonated the Most in 2025?Let’s take a step back to revisit the conversations that meant the most to our listeners.This special “Best of 2025” episode features five standout moments — from honest reflections on perfectionism and leadership growth, to stories of partnership, mentorship, and building practices that are both efficient and deeply patient-centered.These aren’t highlight reels for the sake of nostalgia. They’re conversations that sparked reflection, challenged assumptions, and reminded us that the most meaningful progress often comes from clarity, trust, and intention.Whether you’re revisiting these ideas or hearing them for the first time, this episode offers perspective worth carrying into the year ahead:1. Letting Go of Perfection Without Lowering the BarA candid conversation with Dr. Jacquee Schieck about how perfectionism shows up in orthodontics and how learning to prioritize progress over flawlessness can improve leadership, well-being, and results.2. Rethinking Adult Aligner Treatment in Modern OrthodonticsDr. Law leads a candid conversation with four Smile Express® leaders — Dr. Zach Casagrande, Dr. Amanda Gallagher, Dr. David Jones, and Dr. Jessica Itani — on the real impact of adult aligner care on modern orthodontics.3. Efficiency That Puts Patients FirstDr. Damon DeArment and Dr. Dan Lill are redefining efficiency using technology and systems thoughtfully to improve outcomes for patients, teams, and practices alike.4. Partnership Built on Trust, Not ConvenienceA powerful story featuring Dr. Glenn Krieger, exploring what makes a true partnership work: mutual respect, shared sacrifice, and a belief that the other person is the better half of the relationship.5. Mentorship That Changes the Course of a LifeDr. Dan Keith on an unforgettable moment that illustrates how a single conversation — and a mentor willing to invest five minutes — can completely redirect a career and a future.Monetization ID HNC9FIUDJ5JZNQY4

How Many Orthodontists Can Say They've Been in Every Seat in a Practice?On this episode of Smile Doctors Off Mute, Dr. Scott Law interviews Dr. Kathleen Pale (Orthodontics Limited in Pennsylvania), whose journey through orthodontics began long before dental school.At eight years old, Dr. Pale was a phase-one patient to treat her high, narrow palate. By sixteen, she started working as a sterile tech in the very practice that treated her. Over the years, she sterilized instruments, assisted chairside, worked at the front desk, managed records, jumped into lab work, and even spent time in general dentistry. Those experiences have shaped the kind of orthodontist, community advocate, and parent she is today.Having come full circle, now Dr. Pale reassures nervous kids who are in the same chair she sat in, receiving the same treatment she did as a young girl.Dr. Pale opens up about when she first fell in love with orthodontics, how mentorship played a significant role in her early career, and why parenthood has added a new dimension to her work.Tune in for a heartfelt conversation about leadership grounded in lived experiences — the kind earned by rolling up your sleeves and doing the hard work. Here’s what you’ll take from this jam-packed episode:💪 How working every role in a practice shaped Dr. Pale’s leadership style🎓 Dr. Pale’s unique educational and professional path, from her first job in high school through dental school and orthodontic residency⛰️ The mentors who opened doors along the way, and how she pays their guidance and generosity forward today❤️ Why becoming a parent changed the way she relates to patients and their familiesMORE INFOSmile Doctors partnership opportunities: https://smiledoctorspartners.com/ Orthodontics Limited in Pennsylvania: https://www.orthodonticslimited.com/Email Dr. Kathleen Pale: [email protected] and follow Orthodontics Limited on Instagram: https://www.instagram.com/ortholimited/Monetization ID HNC9FIUDJ5JZNQY4

What if new orthodontists could start succeeding sooner? This was the question Dr. Tonya Volk found herself pondering throughout years of conversations with her peers. Was the answer a playbook? A blog post? A podcast?No. It was a community. This year, Smile Doctors launched our inaugural fellowship program — a cohort of 51 doctors who are within 5 years of joining our organization — with Dr. Volk and several other leading orthodontists at the helm. On this episode, she joins Dr. Scott Law to share the vision and heart behind the Smile Doctors Fellowship, as well as how developing the younger generation has ultimate payoffs for legacy doctors and the organization as a whole. MORE INFO:Smile Doctors opportunities: https://smiledoctorspartners.com/Email Dr. Scott Law: [email protected] and Volk Orthodontics in Illinois: https://hurleyvolkortho.com/Email Dr. Tonya Volk: [email protected] ID HNC9FIUDJ5JZNQY4

How Does Seeing the Person Before Seeing the Problem Change the Outcome?When his dental hygienist told him he had a crossbite, John Hite called his local orthodontist. His rare genetic neuromuscular disorder means that surgeries are no small thing, and he was desperately seeking a doctor to correct his bite through traditional treatment. When Dr. Chris Mattingly’s office got John’s call, life change was set in motion. During his initial consultation with John, Dr. Mattingly of Mattingly & Howell Orthodontics saw the person before the problem. Together, they hatched a plan that, with John’s diligent compliance, would get them as close as possible to a functional smile without surgery.  Now, they're taking the Smile Doctors Off Mute Mic together to talk about their experience and ultimately, their rapport. Hosted by Dr. Scott Law, their inspiring story is as heartwarming as it is relevant.  MORE INFO:Smile Doctors opportunities: https://smiledoctorspartners.com/ Email Dr. Scott Law: [email protected] Howell Orthodontics in Kentucky: https://www.mandhortho.com/Monetization ID HNC9FIUDJ5JZNQY4

Is “Scalable Success” Just a Buzzword or the Real Deal? Most orthodontists have an entrepreneurial spirit — our industry is full of titans who love to grow, build, and expand (no pun intended, of course).   Helping doctors capitalize on this natural impulse is the heartbeat of the Smile Doctors Joint Venture Model. And no one knows the program quite like Dr. Ben Fishbein, Clinical Director of De Novo, and Dr. Zach Casagrande, Clinical Director of Aligners.   Opening their own de novos in 2023, both doctors saw their joint venture practices do staggering numbers in their first year — $3 million each, to be exact. Now, they’re hopping on the Smile Doctors Off Mute mic to chat scalable success and what it looks like to have an OSO as your business partner. Tune in to get their insight on:   🤝 What happens when good ortho meets great strategy 💸 How to avoid a practice money pit 😬 When going with your gut isn’t good enough This episode is can’t-miss for any doctor who wants to keep growing! HIGHLIGHTS: Dr Fishbein's Introduction to Our De Novo Approach (00:01:28) Marketing Strategies for New Locations (00:07:34) Success of New Doctors (00:09:49) Advice for New Graduate Orthodontists (00:11:23) Surprises in the De Novo Process (00:16:21) Focus on Efficiency and Growth (00:20:33) Closing Thoughts on De Novo Opportunities (00:25:32) MORE INFO: Smile Doctors opportunities: https://smiledoctorspartners.com/  Email Dr. Scott Law: [email protected] Fishbein Orthodontics in Florida: https://fishortho.com/ Northern Virginia Orthodontics in Virginia: https://nvorthodontics.com/   Monetization ID HNC9FIUDJ5JZNQY4

What's the Secret to Social Media Success? As part of our mission to support doctors in all aspects of their business, we’re thrilled to pass the Smile Doctors Off Mute Mic to non-clinical professionals who are creating serious awesomeness in their corners of the orthodontic industry.   On this episode, Dr. Law welcomes Justin Chalender, Senior Manager of Social Media at Smile Doctors, for a candid conversation about connection, authenticity, and scalability in the social space.   While serving at a restaurant, Justin found himself accepting a job interview from a patron who turned out to be a pediatric dentist. A chance encounter became a career path when his love of dental led him to a clinician role at one of our partnered practices.   Justin proves daily that doctors don’t have to spend their lives online to get a million views — sometimes all they need to do is turn their heads.   Whether you’re chomping at the bit to create the next viral video, or just trying to grow your social reach, this episode is full of wisdom to help make your social presence feel more like YOU.   Monetization ID HNC9FIUDJ5JZNQY4  

What Does Success Have to Do With Intelligence? Dr. Dan Keith's life changed in 5 minutes. A hard-working collegiate athlete, every moment of Dan's life was spent working toward law school. It wasn't until a routine ortho visit on mom and dad's dime that he considered a career outside of a legal office. Enter: his local orthodontist. What started as a quick conversation with a man who barely knew him became a banner moment that defined the rest of his life and career. Now, he's on the Smile Doctors Off Mute mic with Dr. Scott Law to discuss: 💪 What it looks like to outwork yourself — not just your competitors 📰 How reading 5 local newspapers every day can build a practice 🧠 Why intelligence has less to do with success than we might think From meeting his wife in the orthodontic chair to returning home to North Dakota to serve the community he loves, every part of Dr. Keith's inspirational story is a can't-miss.  HIGHLIGHTS: Introduction to Dan Keith (00:01:13) A Shift in Career Path (00:02:38) A Pivotal Moment (00:04:50) Embracing Orthodontics (00:09:38) The Influence of Mentorship (00:15:15) The Philosophy of Hard Work (00:20:10) Work-Life Harmony Challenges (00:20:45) The Importance of Family (00:35:30) Fun Q & A (00:37:49) MORE INFO: Smile Doctors opportunities: https://smiledoctorspartners.com/  Email Dr. Scott Law: [email protected] DK Orthodontics in Bismark & Dickinson, ND: https://dkortho.com/     Monetization ID HNC9FIUDJ5JZNQY4  

What Do an Unshakable Wife, Savvy Cousin, and Trusted Business Partners Have to Do with Dr. Glenn Krieger’s Success? Glenn Krieger’s career has been defined by relationships.  His wife, whose unflinching support and partnership encouraged him to return to orthodontic school at age 44.  His cousin, whose background in private equity offered him confidence in the financial strength and bright future of the Smile Doctors organization prior to affiliation.   His partner, Dr. Doug Shaw, with whom he shared finances for many years as they built something spectacular together.  On this episode, take a peek into the professional relationship of two orthodontic giants, Dr. Scott Law and Dr. Glenn Krieger, as they discuss growth mentalities and excitement for the future. You may know Glenn from hosting The Orthopreneurs Podcast, but now he’s on the Smile Doctors Off Mute mic and trust us — you don’t wanna miss it.   HIGHLIGHTS: Meet Dr. Krieger (00:01:26) The Path to Orthodontics (00:05:18) Moving to a New Chapter (00:10:37) Partnership Dynamics (00:14:18) Growth of Practices (00:17:17) Joining Smile Doctors (00:19:34) Health Transformation Journey (00:22:39) Get Your Free Beef ;) (00:27:01) Elevating Health and Fitness (00:40:33) Celebrating Transformation Success (00:51:27) Inspiring Each Other (00:53:07) MORE INFO: Smile Doctors opportunities: https://smiledoctorspartners.com/  Email Dr. Scott Law: [email protected] Call Dr. Glenn Krieger: 469-610-9920 Krieger Orthodontics: https://kriegerorthodontics.com/ Shaw Orthodontics: https://shawsmiles.com/     Monetization ID HNC9FIUDJ5JZNQY4

How Does a People-First IT Leader Succeed in a Field That Values Sameness? As Chief Technology Officer for the world’s largest network of leading orthodontists, Jenni Doyle’s motto is “one size fits one.” Where most IT pros take a cookie-cutter approach to tech, Jenni and her team put people first.  From writing her first computer program at age 12 to now leading as one of the few female CTOs, Jenni’s boundary-pushing mentality has shaped her vision for collaborative and relational IT. Tune in to hear: 📞 How IT can go beyond troubleshooting to become consultants 👀 When noticing matters  🌱 Why we're obligated to help people grow  Whether you’re tech-savvy or filming an accidental Facebook Live as we speak, you'll glean golden leadership insights from this episode! HIGHLIGHTS: Meet Jenni Doyle – Fun Q/A (00:00:42) Jenny’s Journey to Smile Doctors (00:08:21) Leadership in a Male-Dominated Field (00:20:32) Innovations in Patient Care Technology (00:30:13) Enhancing the Patient Experience (00:37:49) The Importance of Information Security (00:40:19) Leveraging Data for Better Outcomes (00:44:26) MORE INFO: Smile Doctors opportunities: https://smiledoctorspartners.com/  Email Jenni Doyle: [email protected] Email Dr. Scott Law: [email protected]   Monetization ID HNC9FIUDJ5JZNQY4

Can Convenience and Clinical Excellence Coexist? It’s a story that will live in industry infamy: the rise and fall of some of the largest DIY aligner companies — and what about all those suffering patients?   After meeting many who were lured in by compelling marketing and the promise of ultimate convenience, Dr. Zach Casagrande of Northern Virginia Orthodontics, the global leader in Invisalign® treatment, became dedicated to finding a safe way to serve patients desiring quick, cosmetic results. In 2018, he founded Smile Express®.   On this episode, we're opening our internal-only vault for a very special reason: the first-ever panel episode of the Smile Doctors Off Mute Podcast. Listen as Dr. Law leads a conversation with Dr. Zach Casagrande, Dr. Amanda Gallagher, Dr. David Jones, and Dr. Jessica Itani — four of our leading Smile Express® providers — to discuss the industry-shifting effects of adult aligner treatment.   We weren't sure if this vault episode would make it to the public's ears, so this panel episode is truly a must-listen for any ortho who wants to stay on the cutting edge and learn how to ride the tides of the transition toward ultra-convenient orthodontic treatment methods.    HIGHLIGHTS: The Birth of Smile Express (00:03:54) Patient Awareness and Education (00:07:52) Convenience and Safety for All Patients (00:12:38) Understanding the Cosmetic Focus (00:18:06) The Importance of Education (00:27:55) Overcoming Skepticism in the Industry (00:32:59) Addressing Misconceptions (00:37:29) The Bottom Line on What Smile Express Is (00:44:36) MORE INFO: Smile Doctors opportunities: https://smiledoctorspartners.com/  Email Dr. Zach Casagrande: [email protected] Northern Virginia Orthodontics in Virginia: https://nvorthodontics.com/ Email Dr. David Jones: [email protected] Roanoke Valley Orthodontics in Roanoke and Rocky Mount, Virginia: https://roanokevalleyortho.com/ Find, Follow, and Message Dr. Jessica Itani on Instagram: https://www.instagram.com/dr.shoesnsmiles/ Find, Follow, and Message Dr. Amanda Gallagher on Instagram: https://www.instagram.com/agortho/ Amanda Gallagher Orthodontics in Baltimore, MD: https://www.agortho.com/ Email Dr. Scott Law: [email protected]   Monetization ID HNC9FIUDJ5JZNQY4    

What if Your First Job Out of Residency Didn’t Come With the Added Pressure of Feeling Like You Needed to Have It All Figured Out? Fresh out of residency, Dr. Andrew Syvertsen knew he wanted more than just a job — he wanted a career where he could lead, connect, and keep growing. But he also didn’t want to figure everything out on his own. On this episode of Smile Doctors Off Mute, Dr. Syvertsen joins Dr. Scott Law to talk about the challenges of launching a career in orthodontics — and how Smile Doctors helped him find his footing. They dive into lessons learned on building confidence as a young doctor, fostering a culture of transparency, and creating a career path that fits your goals (not someone else’s). Along the way, Dr. Syvertsen shares stories from his journey through dental school at Columbia, residency in Brooklyn, and his move from New York to Texas — plus how his love for music and family helps him keep life in balance. His journey offers hard-won lessons and advice from lived experiences for anyone starting out in orthodontics: True leadership starts with transparency, trust, and communication. There's no one-size-fits-all path to success — your career can (and should) fit you. Support systems matter — for your clinical skills and your personal growth. Whether you’re just starting out in your career or looking for new inspiration, this conversation is packed with tips for finding independence without the isolation and leadership without the overwhelm. HIGHLIGHTS: The Road to Orthodontics (00:01:26) Discovering a Passion for Smiles (00:05:05) How Waiting Tables Prepared Me for Orthodontics (00:07:43) Transitioning to Orthodontic Residency (00:13:00) Embracing the Smile Doctors Community (00:17:00) The Importance of Collaboration (00:21:10) The Role of Systems and Processes (00:22:07) Metrics That Matter (00:26:17) Patient Care and Satisfaction (00:31:19) Advice for Aspiring Orthodontists (00:41:45) It's All About the Patients (00:48:14) Fun Q&A Plus a Look at Dr. Syvertsen's Spotify Playlists (00:49:35) MORE INFO: Smile Doctors opportunities: https://smiledoctorspartners.com/  Email Dr. Andrew Syvertsen: [email protected] Wired Orthodontics in Austin, TX: https://wiredorthodontics.com/ Dr Syvertsen on Spotify: https://open.spotify.com/user/syvertsa Email Dr. Scott Law: [email protected]   Monetization ID HNC9FIUDJ5JZNQY4  

What's it Like to Be an "OG" Smile Doctor?  As the very first orthodontist to join Smile Doctors, Dr. Dal Margeson went all-in on an unknown venture. Through years of sweat equity in Smalltown, USA, he earned the trust of his community and dental partners, and the distinction of being a forerunner in our industry-leading OSO. On this episode of the Smile Doctors Off Mute Podcast, Dr. Margeson joins Dr. Scott Law to chronicle the growth he’s seen in our organization since its inception and discuss the career-changing effects of being part of the nation’s leading network of orthodontists.  From uncertain beginnings to a practice that has doubled in size in just 8.5 years, Dr. Margeson’s story of trust and hard work is a can’t-miss.  HIGHLIGHTS: Joining Smile Doctors (00:02:33) Learning to Fly — on the Fly (00:04:49) Dr. Margeson's Influence on Smile Doctors (00:08:57) Strength in Numbers (00:13:04) Leadership and Team Impact (00:17:51) Connecting with Patients (00:21:07) Optimism for the Future (00:28:56) Advice for New Affiliates (00:31:30) Fun Q & A (00:34:15) MORE INFO: Smile Doctors partnership opportunities: https://smiledoctorspartners.com/  Email Dr. Dal Margeson: [email protected] Email Dr. Scott Law: [email protected]   Monetization ID HNC9FIUDJ5JZNQY4  

What Does It Take to Go from Total Beginner to Industry Leader? On this episode of Smile Doctors: Off Mute, Dr. Scott Law sits down with Shelli McNabb, VP of Operations Excellence for Smile Doctors. Shelli’s journey into orthodontics wasn’t just unexpected — it was a complete pivot. She once dreamed of being a second-grade teacher, but life had other plans. As a single mom of four starting over in a new city, she needed a career fast. With no experience in the field, she took a chance on orthodontics and never looked back. From learning the ropes on day one to helping build a startup practice from scratch, Shelli’s path has been shaped by resilience, adaptability, and the mentors who pushed her to grow. Now, her mission is to make life easier for clinical teams by eliminating inefficiencies and streamlining processes — because great patient care starts with great systems. In this episode, she shares how asking the right questions leads to smarter, more effective workflows, and why she believes true leadership is all about service. Whether you’re early on in your career or also find yourself at a crossroads, you’ll take away impactful lessons from their conversation, like: The difference between having a mentor and having an advocate (and why you need both!) How to embrace the unknown and adapt to sudden change, in work and in life Why leadership isn’t about titles — it’s about empowering others to step up to the plate Tune in to this inspiring episode with Shelli for a story of hard-earned wisdom and the power of saying yes to new opportunities. KEY TAKEAWAYS: Shelli's Journey into Orthodontics (00:00:08) Sink or Swim: Shelli Dives into Ortho (00:03:33) Becoming a Key Player (00:06:31) Lessons from Startups (00:10:34) Growth through Challenges (00:14:22) Embracing Change Management (00:18:58) Operationalizing Ideas (00:23:32) Building Efficient Treatment Plans (00:28:44) Mentorship and Leadership (00:34:53) Philosophy of Servant Leadership (00:36:40) Work/Life Passion (00:37:50) MORE INFO: Smile Doctors partnership opportunities: https://smiledoctorspartners.com/  Email Shelli McNabb: [email protected] Email Dr. Scott Law: [email protected]   Monetization ID HNC9FIUDJ5JZNQY4  

Can You Boost Efficiency Without Sacrificing Care? Adopting Invisalign® in 1999 and growing to be two of the top providers in the world, Dr. Damon DeArment and Dr. Dan Lill are no strangers to new technologies. But it was when they coupled their passion for early-adoption with dynamic scheduling, two-phase treatment, and team-member buy-in that their clinical efficiency truly began to soar.   The orthodontists behind Shenandoah Valley Orthodontics are proving that efficiency doesn’t equal cutting corners, and when the systems are built to serve the doctor and team, the patient is the ultimate beneficiary.   On this episode of the Smile Doctors Off Mute podcast, Dr. DeArment and Dr. Lill join Dr. Scott Law to share their blueprint for patient-centric systems that make doctors' lives easier. Listen in as they discuss:     🔑 The key to efficiency (spoiler: it’s education)  🌱 How to treat your patients like you’d treat your kids  🥼 Why it takes a “mini-residency” program to teach your team to think like an orthodontist  Looking for practical advice on how to get that weight off your shoulders? This episode is for you! KEY TAKEAWAYS: Finding the Ideal Partner (00:00:56) Evolving Practice Operations (00:05:36) Embracing Technology (00:08:37) Patient-Centric Technology (00:13:18) Educating Referring Dentists (00:17:02) The Value of Early Treatment (00:19:45) Building Patient Confidence (00:28:58) Advice for Other Orthodontists (00:30:22) Importance of Team Training (00:34:05) Empowering the Team (00:38:25) The Power of Partnership (00:46:34) Reflections on Growth (00:48:34) MORE INFO: Smile Doctors partnership opportunities: https://smiledoctorspartners.com/  Shenandoah Valley Orthodontics: https://www.shenandoahortho.com/ Email Dr. DeArment: [email protected] Email Dr. Dan Lill: [email protected] Email Dr. Scott Law: [email protected]   Monetization ID HNC9FIUDJ5JZNQY4

Is Work-Life Balance a Real Thing? For Dr. Jacquee Schieck of Schieck Orthodontics in Northfield, Minnesota, living with purpose is not about doing everything; it’s about focusing on the right things. As an orthodontist, a leader, a mother, and even a bassist and vocalist for the all-orthodontist band Relapse, Dr. Schieck knows firsthand how challenging it can be to juggle the demands of work, family, and personal passions. But over the years, she’s discovered that true balance doesn’t come from squeezing more onto the to-do list, but from setting clear priorities and leading with intention. On this episode of Smile Doctors Off Mute, Dr. Schieck sits down with Dr. Scott Law to share what she’s learned about creating a meaningful, fulfilling life. As a lifelong perfectionist, Dr. Schieck has worked to overcome the pressure to do everything flawlessly — learning instead that growth and rest go hand in hand. She also opens up about how trusting others has helped her grow as a leader and create an environment where patients don’t just receive treatment but feel genuinely valued and empowered. If you’ve ever struggled with feeling stretched too thin or unsure how to lead with confidence while keeping your personal life intact, Dr. Schieck’s perspective will inspire you to rethink what it means to truly live a purpose-led life. KEY TAKEAWAYS: Getting to Know Dr. Jackie Schieck (00:01:20) The Culture of Care (00:04:17) Values and Intentions (00:07:19) The Pressure of Perfectionism (00:12:09) A "Really Real Season" (00:26:00) Time Management Tips (00:34:06) The Wellness Wheel (00:42:50) The Triple Win of Technology (00:49:10) Prioritizing Self-Care (00:56:14) The Growth Journey (00:57:00) MORE INFO: Smile Doctors partnership opportunities: https://smiledoctorspartners.com/  Schieck Orthodontics: https://www.schieckortho.com/ Email Dr. Schieck: [email protected] Find, follow, and message Dr. Schieck on Instagram: https://www.instagram.com/dr.schieck/ Email Dr. Law: [email protected]   Monetization ID HNC9FIUDJ5JZNQY4  

Is it Possible to Thrive — Not Just Survive — Through Life’s Struggles? As a child who was bullied for her smile, Dr. Colby Cajero is a first-generation college student turned doctor who has dedicated her life to helping others find the healthiest, most confident versions of themselves. Although no one can anticipate life’s many curveballs, she is the picture of perseverance through them.  After facing the adversity of losing her parents and battling breast cancer, Dr. Cajero has undergone a life-changing health journey that’s as encouraging as it is inspirational. From bodybuilder to finding balance, Dr. Cajero shares with Dr. Law how her faith in God’s plan has been an integral part of finding perspective and achieving greatness amid heartbreak: ❌ How to avoid “succumbing to the suck”  🌦️ Why faith is essential to reshape our perspective  🥦 What it looks like to move "beyond the Tupperware” & achieve balance   If it feels like it’s you against the world — or you want to be fired up enough to run through a wall — you’ll love this episode. KEY TAKEAWAYS: Overcoming Bullying and Finding Her Passion (00:00:54) Navigating Life Through the COVID Pandemic (00:02:18) The Superhero in the Room (00:03:54) Discovering Bodybuilding (00:05:41) A Cluster of Life Challenges (00:10:50) Finding Strength in Faith (00:11:19) Persevering Through Life's Curveballs (00:18:57) Holy Cow! This is for Real! (00:20:48) Balancing Life and Fitness (00:29:05) You vs. You: How Bodybuilding Makes Me a Better Orthodontist (00:31:57) Control What You Can Control (00:35:15) An Amazing, Surprising Miracle (00:42:33) MORE INFO: Smile Doctors partnership opportunities: https://smiledoctorspartners.com/  Find, follow, and message Dr. Colby Cajero on Instagram: https://www.instagram.com/dr_colburt/ Get inspired by Dr. Cajero's YouTube channel: https://www.youtube.com/channel/UCvfxPja50OtEKNit5ib8U-w Email Dr. Scott Law: [email protected]   Monetization ID HNC9FIUDJ5JZNQY4

What Was Your Favorite Off-Mute Moment of 2024? That’s a wrap on 2024! On this special episode, we revisit interviews that shaped the first 9 months of Smile Doctors Off Mute, hosted by Dr. Scott Law. From clinical advancements and improving patient care to navigating practice management and professional growth, these highlights capture the heart of our podcast’s mission: creating a space for open, unscripted conversations that inspire and inform orthodontists at every stage of their careers. Over the past 9 months, Dr. Scott Law has hosted an all-star lineup of guests, sparking candid discussions about the future of orthodontics, the power of innovation, and the lessons learned along the way. Dr. Zach Casagrande set the record straight on common misconceptions about OSOs, while Dr. John Lippincott shared the highs and lows of affiliating with one — and why it ultimately transformed his practice. Dr. Shad Hanis revealed how prioritizing authentic relationships over quick wins drives sustainable growth, and Dr. Ben Fishbein offered proven strategies for scaling practices in today’s competitive landscape. Listeners also heard from Dr. Jack Devereux and Dr. Phuong Nguyen about their inspiring evolution from mentorship to partnership, and Dr. Jessica Itani shared her journey from residency to thriving with the world’s top Invisalign® provider. These episodes are just a few that showcase the diverse career paths and shared challenges that define modern orthodontics. We’ll also take a look ahead to 2025, with a glimpse of the upcoming topics and guests as we continue to explore what’s possible in our field. Whether you’re catching up or tuning in for the first time, this episode is the perfect way to celebrate the year’s best moments and gear up for what’s next.  TOP OFF MUTE MOMENTS FROM 2024: What Smile Doctors Off Mute is (and Isn’t), from EP2401 with Dr. Scott Law (00:00:53) Prosthodontics: The Future of Orthodontics, from EP2411 with Dr. Jep Paschal (00:01:22) Practice Pearls from the Ortho Odd Couple, from EP2412 with Drs. Jack Devereux and Phuong Ngyuen (00:02:28) Patients Aren’t the Priority, from EP2410 with Dr. Farah Kar (00:04:08) Major Affiliation Pain Points (and Solutions), from EP2408 with Dr. John Lippincott (00:04:54) Joining an OSO Straight Out of Residency, from EP2405 with Dr. Josh Adcox (00:06:18) Get Comfortable with Being Uncomfortable, from EP2409 with Dr. Amanda Gallagher (00:08:58) My Best Career Move Ever, from EP2402 with Dr. Zach Casagrande (00:11:10) Dental Relationships Matter to Your Success in Orthodontics, from EP2407 with Dr. Shad Hanis (00:17:29) De Novo Pain Points, from EP2404 with Dr. Ben Fishbein (00:24:02) Import Questions for Prospective Affiliate Orthodontists, from EP2403 with Drs. Ryan Hurley and Tonya Volk (00:29:28) Dr. Jessica Itani on Her Future in Orthodontics, from EP2413 (00:33:27) A Look at What's Ahead for the Smile Doctors Off Mute Podcast in 2025 (00:35:10) MORE INFO: Smile Doctors partnership opportunities: https://smiledoctorspartners.com/    Monetization ID HNC9FIUDJ5JZNQY4

How is Life as a Practicing Orthodontist Different from Residency? Dr. Jessica Itani is bringing big sister energy to orthodontics. A powerhouse associate with the world's leading Invisalign® provider, Dr. Itani was the youngest doctor to lecture at the 2024 Invisalign® Ortho Summit in Las Vegas — just 3.5 years after graduation.   Now, she joins Dr. Law on the Smile Doctors Off Mute podcast to discuss lessons learned since jumping into her career. Through their engaging conversation, discover how Dr. Itani transitioned from a small-town upbringing to Georgetown University and eventually became a dynamic presence in orthodontics. Learn about her professional evolution from graduating residency in 2021, adjusting to intense patient volumes, and her growth at Northern Virginia Orthodontics (NVO), the top Invisalign® provider since 2019.  Dr. Itani is no stranger to saying yes to things that stretch her, and our time with her is proof that hard work, mentorship, and the continuous pursuit of improving patient care have all played critical roles in her professional development. Tune in for an inspiring discussion that offers valuable lessons for practitioners at any stage of their careers!  KEY TAKEAWAYS: Dr. Itani's Journey to Orthodontics (00:00:37) Transitioning from Residency to Private Practice (00:03:42) Embracing High Patient Volume (00:08:17) Special Events for New Patients (00:14:05) Professional Growth Through Speaking (00:15:37) Personal Growth and Delegation (00:20:50) Advice for New Orthodontists (00:23:56) Hobbies and Personal Interests (00:26:54) Future Outlook (00:29:10) MORE INFO: Smile Doctors partnership opportunities: https://smiledoctorspartners.com/  Northern Virginia Orthodontics: https://nvorthodontics.com/ Email Dr. Jessica Itani: [email protected] Find, follow, and message Dr. Jessica Itani on Instagram: https://www.instagram.com/dr.shoesnsmiles/   Monetization ID HNC9FIUDJ5JZNQY4  

What Happens When Two Orthodontists Meet at a Pivotal Moment in Their Careers? On this episode of Smile Doctors Off Mute, Dr. Scott Law chats with Dr. Jack Devereux and Dr. Phuong Nguyen — two orthodontists whose professional journeys collided, shaping their practice and paving the way for the next generation of doctors. From general dentistry and starting his own practice to taking over a partner’s practice during a health crisis, Jack faced a tidal wave of challenges early in his orthodontic career that pushed him to adopt innovative systems and partner with an OSO to sustainably grow his practice. Then, Hurricane Katrina swept through, bringing devastation — and opportunity. As one of very few offices whose operations weren’t halted by Katrina, Dr. Devereux’s busy practice needed help. Enter Dr. Nguyen, a young orthodontist looking for stability in a storm-tossed world. Dr. Devereux took a chance, offering Dr. Nguyen partnership after just six months of working together, betting on his promise: "I’ll make us stronger together than you ever were alone." And he delivered. Together, they built a practice where efficiency met excellence. Their “faster, better, cheaper” mantra wasn’t about cutting corners but crafting systems so seamless, even their front desk ran like clockwork. The duo later joined Smile Doctors not just for growth but to extend their impact as Divisional Support Doctors, mentoring young orthodontists to push the limits of what’s possible in patient care and practice operations. Dr. Devereux and Dr. Nguyen’s story is one of two paths crossing at just the right time, proving that the perfect partnership doesn’t just change their course; it has the power to inspire and guide others on their own journeys, too.    KEY TAKEAWAYS: Introduction to a Unique Partnership (00:00:16) Journey into Orthodontics (00:01:43) The Evolution of Partnership (00:06:42) Addressing the OSO Model (00:10:46) Care Philosophy (00:15:08) Team Growth and Development (00:16:07) The Importance of True Partnership (00:19:47) Systematic Approaches in Practice (00:23:19) Principles of Efficiency (00:26:14) Problem-Solving Strategies (00:27:52) Mentorship and Learning (00:32:21) Balancing Work and Family (00:37:10) Ownership and Equity in Practice (00:39:28) Personal Impact and Reflection (00:40:34) MORE INFO: Smile Doctors partnership opportunities: https://smiledoctorspartners.com/  Smile Doctors by DN Orthodontics: https://smiledoctorsbydnortho.com/ Email Dr. Jack Devereux: [email protected] Email Dr. Phuong Ngyuen: [email protected]   Monetization ID HNC9FIUDJ5JZNQY4

When Does Innovation Create More Problems than It Solves? As the moat around the one-size-fits-all treatment approach evaporates, it’s more important than ever to be an expert in many treatment modalities to serve just one patient. At the same time, perpetual innovation can sometimes feel like chaos. But when executed with precision and confidence, it can usher a practice into the future of our specialty.    On this episode of the Smile Doctors Off Mute Podcast, self-proclaimed "ortho geek" Dr. Jep Paschal talks with Dr. Scott Law about his background in prosthodontics and the “new normal” of practicing orthodontics today:    • How to cultivate a culture of innovation within your team • Why it works to let people do what they’re good at • How the world’s most expensive doorstop gave way to a priceless lesson • The 4 criteria he uses to evaluate new innovations • and more    For any forward-thinking individuals looking to inspire a culture of innovation in your sphere of influence, this episode of the Smile Doctors Off Mute Podcast is a can’t-miss. HIGHLIGHTS: Dr. Paschal's Circuitous Journey Into Orthodontics (00:01:12) Transitioning from Prosthodontics to Orthodontics (00:04:20) Aesthetic and Cosmetic Correction Philosophies (00:07:25) Embracing Change in Treatment Approaches (00:09:46) Orthodontic Technology Evolution (00:15:23) Why Prosthodontics Thinking is the Future of Orthodontics (00:21:05) Leading Teams Through Change (00:22:40) 4 Keys to Orthodontic Innovation (00:23:46)  The Power of Delegation (00:31:57) The Future Landscape of Orthodontics (00:41:09) How the Specialty Will Survive (00:49:25) MORE INFO: Smile Doctors partnership opportunities: https://smiledoctorspartners.com/  Paschal Orthodontics in Georgia: https://paschalorthodontics.com/ Email Dr. Jep Paschal [email protected]   Monetization ID HNC9FIUDJ5JZNQY4  

Can a clinic be more than just a treatment space? When Dr. Farah Kar transitioned from a background in art, architecture, and project management to orthodontics, she brought a unique vision that informed her approach to patient care and practice culture. For Dr. Kar, building an empowering, welcoming environment for both her patients and team isn’t just about aesthetics — it’s about intentionality, authenticity, and a commitment to human connection.  On this episode of Smile Doctors Off Mute with Dr. Scott Law, Dr. Kar discusses how she stays true to herself in an industry full of trends. She shares the importance of crafting a space that reflects who she is, explaining that the most meaningful patient experiences start with a genuine reflection of the doctor’s own personality and values.  But Dr. Kar’s insights go beyond office design; she speaks openly about how a personal loss taught her there’s no real divide between her personal and professional life. The compassion her team and patients showed during difficult times transformed her leadership style and deepened her belief that investing in her team is also an investment in her patients.  Dr. Kar’s journey serves as a reminder that true success doesn’t come from jumping on the latest trend but from staying grounded in your own vision and purpose. Join us for an inspiring conversation about authenticity, intentional design, and the power of bringing more humanity into orthodontic care.   HIGHLIGHTS: Dr. Kar's Background and Journey into Ortho (00:00:53) Design Thinking in Orthodontics (00:04:21) Creating an Authentic Vibe (00:07:48) Building Team Culture (00:10:52) The Power of Authenticity (00:14:23) Embracing Imperfections (00:16:08) Investing in Your Team (00:19:22) Navigating Personal Connections (00:22:15) The Impact of Personal Stories (00:25:21) Work-Life Passion (00:28:28) The Journey of Authenticity (00:31:58) Don't Drop the Ball on Your Bathroom (00:33:51) Designing Unique Patient Experiences (00:37:47) Celebrating Authentic Connections (00:42:54) MORE INFO: Smile Doctors partnership opportunities: https://smiledoctorspartners.com/  Dr. Kar on Instagram: https://www.instagram.com/the.ortho.queen/   Monetization ID HNC9FIUDJ5JZNQY4  

Do OSOs Stifle Creativity? On this inspiring episode, we delve into the world of orthodontics with Dr. Amanda Gallagher, a trailblazing orthodontist in Baltimore, Maryland. Discover her incredible journey from her early aspirations in medicine to becoming a leader in her field, known for her unique practice that blends aesthetics, orthodontics, and exceptional patient care.  Join us as Dr. Gallagher shares her insights on the importance of balancing routine practices with constant innovation to enhance patient experiences. Learn about her deliberate approach to practice management, her marketing strategies, and her philosophy on leadership and team collaboration.  Dr. Gallagher also opens up about her personal growth, the challenges she faced, and how she maintains a competitive edge by embracing discomfort and seeking continuous improvement. This episode is packed with valuable lessons for anyone looking to excel in the field of orthodontics or any other profession.  Don't miss this opportunity to learn from one of the best in the industry. Tune in now!  KEY TAKEAWAYS: Embracing Change (00:00:10) Dr. Amanda Gallagher’s Orthodontic Journey (00:02:12) Unique Practice Approach (00:05:02) Designing a Patient-Centric Space (00:11:01) Joining Forces: The Group Decision (00:15:20) The Power of Collaboration (00:19:51) Embracing Discomfort (00:24:37) Leadership Through Change (00:30:47) Appreciating Your Team (00:39:33) Personal Growth Through Challenges (00:42:20) MORE INFO: Smile Doctors partnership opportunities: https://smiledoctorspartners.com/  Amanda Gallagher Orthodontics: https://www.agortho.com/ Find, Follow, and Message Amanda Gallagher on Instagram: https://www.instagram.com/agortho/   Monetization ID HNC9FIUDJ5JZNQY4  

Does Joining an OSO Solve Problems or Create New Ones? In 2018, Prairie View Orthodontics hit a plateau. Despite a thriving practice with a decades-long legacy in the community, they struggled to reach the next level of growth. When Dr. John Lippincott decided to affiliate with Smile Doctors, it seemed like the perfect solution — but the journey was anything but smooth.  On this episode of Smile Doctors Off Mute, Dr. Lippincott reflects on the tough decisions, early challenges, and moments of doubt that came with transitioning from an independent practice to partnering with an OSO.   Like many practice owners, he grappled with the unknown: Would Prairie View Orthodontics lose its identity? Would affiliating with an OSO damage the relationships with patients and reputation within the community that took years to build? Would they be forced into a one-size-fits-all model that clashed with their values? But alongside these common concerns came unexpected growing pains, too. In the end, Dr. Lippincott’s experience didn’t just transform his own practice; it helped reshape how Smile Doctors approaches partnerships today.  His journey shows why it’s important to stay true to your core values while embracing change, and that with the right partnership, it’s possible to scale without losing what makes a practice special.  Join Dr. Scott Law and Dr. Lippincott for a no-holds-barred conversation about how Prairie View Orthdontics overcame setbacks and achieved 5x annual production growth — without sacrificing patient care or losing the personal touch that built their practice.  KEY TAKEAWAYS: Making Mistakes is Part of the Journey (00:00:09) Dr. Lippincott's Place Within an Orthodontic Legacy (00:01:54) A Plateau for Prairie View Presents New Opportunities (00:05:50) What's in a Name? (00:09:59) Course-Correcting (00:11:14) Decision-Making Dynamics (00:15:15) Implementing Systems for Growth (00:23:14) Empowering the Team (00:29:54) Overcoming Early Pain Points & Keeping What's Working (00:34:57) MORE INFO: Smile Doctors partnership opportunities: https://smiledoctorspartners.com/  Prairie View Orthodontics: https://prairieviewortho.com/   Monetization ID HNC9FIUDJ5JZNQY4  

What’s the Best Way to Build & Strengthen Relationships with Your Local Referring Dentists? Tune in for an inspirational episode in which special guest Dr. Shad Hanis explores the vital role of cultivating personal and professional relationships within your local dental community.  Learn his secrets to handling what can be a highly competitive area for orthodontic practices and discover how he prioritizes personal connections over commercial transactions.   This episode uncovers the significance of patient referral trends, building meaningful relationships with colleagues in the industry, and implementing novel strategies for a flourishing orthodontic practice. Hear from a seasoned professional on improving productivity and maximizing patient referrals by adapting to changes and stepping outside of your comfort zone.   Dr. Hanis will share lessons he’s learned from generating $3.5 million worth of annual dental referrals, emphasizing holistic strategies in a team-focused environment. Gain knowledge on how every interaction could potentially turn employees, patients, and visitors into brand ambassadors, hence driving constant referrals.   Dr. Hanis expounds on his simple yet effective techniques of cultivating relationships through lunch outings, tracking referrals, acknowledging birthdays, and more. He also reveals how simple gestures like sending "thank you" messages can help keep dental relationships strong.   In conclusion, this episode teaches the importance of genuine friendships within your local community — focusing not only on expanding your practice but also on fundamentally developing strong and lasting relationships.   KEY TAKEAWAYS: Why Good Relationships Matter (00:00:10) Dr. Hanis' Journey into Orthodontics (00:02:25) A Growing Practice (00:04:21) Joining Smile Doctors (00:07:19) Tracking Referrals (00:08:00) Cultivating Genuine Relationships (00:10:06) Building Connections (00:13:54) Building a Referral Network (00:16:17) The Value of Friendship in Business (00:26:32) MORE INFO: Smile Doctors partnership opportunities: https://smiledoctorspartners.com/  Hanis & Proft Orthodontics: https://everysmilecounts.com/   Monetization ID HNC9FIUDJ5JZNQY4  

One of the most exciting times in the life of an orthodontist is graduating and finding your next opportunity. Will you start your career with a private practice, a big partnership, or potentially an OSO? For many residents, there's no one-size-fits-all approach. Each journey is unique — shaped by long-term and short-term goals. In this episode, we hear from Dr. Matt Roche, who joins us with a unique background, having transitioned from a career in customer service to the world of orthodontics. He shares his inspiring journey and how he landed in the best field in the world, where he gets to love patients, serve them, and watch them grow. Dr. Roche joined Smile Doctors in 2022 in Columbus, Georgia, bringing his unique leadership skills to a team with years of experience. He discusses how he decided to come in, bring a culture of his own, and grow the location alongside his team and patients. We delve into Dr. Roche's initial career in customer service, where he learned invaluable skills in conflict resolution and handling difficult conversations. These experiences shaped his approach to orthodontics, allowing him to excel in patient care and team leadership. Dr. Roche also shares his advice for new associates, emphasizing the importance of owning your role, caring for patients, and avoiding the trap of just punching in and out. He highlights the significance of finding your "why" and being prepared for the challenges and growth that come with the first year of practice. Join us as we welcome Dr. Matt Roche to the Smile Doctors Off-Mute podcast and learn from his journey. KEY TAKEAWAYS Dr. Roche's Journey Begins (00:00:10) From Customer Service to Orthodontics (00:01:19) Finding the Right Opportunity (00:06:02) Embracing Team Support (00:11:56) Unique Approaches to Success (00:14:34) Preparing for Challenges Ahead (00:21:02) Cultivating a Caring Environment (00:23:52) Attracting Like-Minded Associates (00:27:13) Acting Like You Own the Place (00:33:21) MORE INFO: https://smiledoctorspartners.com/    Monetization ID HNC9FIUDJ5JZNQY4

How a New Orthodontist Can Own Their Future Dr. Josh Adcox joins Smile Doctors Off Mute to share the influential experiences and turning points along the way that shaped his unconventional career from aspiring snowboarder in Taylor, Arizona, to Clinical Director of Remote Care for Smile Doctors Orthodontics.     Discover how a chance encounter in undergrad led to a trade between snowboard lessons and “free” braces, sparking Dr. Adcox's interest in and passion for dental care. Whether you’re a resident or a seasoned orthodontist, you’ll walk away from this episode with actionable approaches toward growth and leadership inspired by Dr. Adcox’s own experiences in biomimetic dentistry, partnering with DSOs and OSOs, and even owning his own practice.    Dr. Adcox is a staunch advocate of doing more with less and always putting people first. He discusses how embracing advances in technology can not only improve a practice’s efficiency, production, and profits, but elevate the team culture and patient experience, as well.    Finally, Dr. Adcox advises residents and new graduates to consider their long-term professional and financial goals, identify and dig into their areas of specialty, and seek mentorship within the career path they choose.    KEY TAKEAWAYS Dr. Adcox's Journey from Aspiring Snowboarder to Orthodontist (00:00:53) Dr. Adcox's Residency Experience  (00:03:36) Post-Residency Options (00:06:21) Visiting a Smile Doctors Practice (00:06:18) Why Joining a DSO Wasn't the Right Move  (00:10:16) Patient-First Focus (00:13:24) Getting Comfortable with Being Uncomfortable (00:15:28) Struggle with Decision Fatigue and Imposter Syndrome (00:17:50) Doing More with Less (00:19:49) Path to Partnership as an Associate  (00:21:50) Venture into De Novo Practice Ownership (00:24:14) Innovation: Care is Also a Verb (00:27:50) Advice for Residents Considering Orthodontic Careers (00:31:08)   MORE INFO: https://smiledoctorspartners.com/    Monetization ID HNC9FIUDJ5JZNQY4

Can You be a Growth-Minded Orthodontist in this Tough Business Climate? Growing an orthodontic practice and launching a new location is an exhilarating endeavor. Whether you’re starting your first practice or your tenth, making it a success is vital for both the patients you care for and the rockstar team who supports you.       In this episode, we sit down with Dr. Ben Fishbein, a board-certified orthodontist, Northwest Florida’s only Invisalign Diamond Plus provider, and the official smile provider for the Pensacola Blue Wahoos. But that’s not all — Dr. Fishbein is perhaps most well-known for his practice's tremendous growth.      From a single location generating $800,000 in production to overseeing 9 locations, 7 doctors, and $25 million in annual production, Fishbein Orthodontics is an inspiring example of how clinical expertise and entrepreneurial vision can combine to create opportunities for exceptional impact.       Dr. Law and Dr. Fishbein delve into the challenges and triumphs of opening new practices, including his latest venture in partnership with Smile Doctors. As the Clinical Director of De Novos within Smile Doctors, Ben provides invaluable guidance to new practices starting this year and next, helping them navigate the path to success. He discusses the importance of delegation, how to hone your leadership skills, and the value of a strong community presence.      This episode is a must-listen if you’re growth-minded or interested in a compelling success story. Join us as we explore Ben’s journey, the lessons he’s learned along the way, and how you can apply these insights to become a better orthodontist and business leader.    KEY TAKEAWAYS Dr. Fishbein's Exciting Orthodontic Beginnings (00:00:10) Starting Small, with a Big Dream (00:02:38) Vision for Growth (00:04:58) Building a Support Team (00:06:18) Finding the Right Approach to Marketing (00:07:41) Patient-First Focus (00:09:37) Strategic Expansion Approaches (00:09:48) Overcoming Challenges in Expansion (00:11:03) Balancing Growth and Focus (00:13:05) Fishbein Fundamentals (00:14:48) Success in Opening Offices (00:18:17) Partnership Opportunities in Smile Doctors (00:22:01) Future Plans for De Novo Expansion (00:29:26)   MORE INFO: Smile Doctors Partnership Opportunities: https://smiledoctorspartners.com/  Fishbein Orthodontics: https://fishortho.com/ Fishbein Fundamentals: https://fishbeinfundamentals.com/ Monetization ID HNC9FIUDJ5JZNQY4

Should You Join an OSO? In this episode, Dr. Scott Law welcomes Dr. Ryan Hurley and Dr. Tonya Volk (along with their well-behaved canine, Trecker), a groundbreaking orthodontist couple who have revolutionized their practice since 2010. Their journey began when they first met during their orthodontic residency in Chicago, then moved on to merge two orthodontic practices in the city's northwestern suburbs. They candidly discuss the challenges, invaluable lessons, and significant growth they experienced in their private practice. The duo provides an intimate look at the turning point of their growth strategy when they began utilizing consultants and adopting a mindset wired for change and evolution. They also divulge how team empowerment and an innovative ethos accelerated their private practice's continuous improvement.  Their alliance with Smile Doctors brought about even more significant opportunities for teamwork, empowerment, financial growth, and effective time management. Dr. Hurley and Dr. Volk detail how this critical move prepared their team members to venture into new leadership roles within the organization and greatly benefited their patients, their team, and the communities they serve.  As the episode progresses, they recollect their initial skepticism toward joining an Orthodontic Support Organization (OSO). Yet, they express how witnessing the positive transformations in their close friends' practices who joined Smile Doctors proved that it was an advantageous decision. In hindsight, they insist that affiliation was indeed the correct course of action for their own exponential growth.  Together with Dr. Law, they reminisce about nurturing their practice in its early stages to managing their outstanding growth in later years. They share poignant insights about building their family, channeling their energy into the practice, and the importance of constant growth and learning for improvement.  Ultimately, they close with heartfelt advice for orthodontists considering affiliation with an OSO, noting the value of continued learning, shared insights, and maintaining a zeal for practice engagement for eventual success. They emphasize the necessity to fully comprehend the entire affiliation picture before making the significant leap.   KEY TAKEAWAYS: Introduction from Dr. Law (00:00:10) Sparking the Hurley & Volk Flame (00:01:09) Starting/Merging Practices (00:02:13) Growing & Overcoming Challenges (00:02:26) Humility: from Playing Golf to Being on a Team (00:27:08) Kicking the Affiliation Tires & Understanding When It's Not a Good Fit (00:32:51) MORE INFO: https://smiledoctorspartners.com/    Monetization ID HNC9FIUDJ5JZNQY4

TIME TO BUST SOME OSO MYTHS In this episode of the Smile Doctors Off-Mute Podcast, we dive deep into the realm of dental support organizations (DSOs) and orthodontic support organizations (OSOs). Our special guest, Dr. Zach Casagrande of Northern Virginia Orthodontics, shares his journey of affiliating with the OSO Smile Doctors. He provides valuable advice to independent practitioners considering affiliation and guidance in navigating the process.     The episode also charts Dr. Casagrande’s professional journey, his various business decisions and their resultant growth, and the role of OSO affiliation in his career progression. The discussion further sheds light on the significant role of collaboration, innovation, and continuous learning in personal and professional growth within an OSO framework.    A significant part of the conversation delves into doctor autonomy and collaborative efforts within an OSO, shedding light on how administrative duties can be managed by industry professionals, allowing practitioners to focus more on patient care. The episode highlights the impact of affiliation on growth dynamics and revenue generation.    The episode concludes by exploring the innovations in orthodontic treatment, patient-centric care, and modern marketing strategies effectively implemented at Smile Doctors. The insights and experiences shared in this episode provide a comprehensive understanding of the potential benefits and challenges of DSO or OSO affiliations, making it a must-listen for practitioners willing to explore this path.    KEY TAKEAWAYS: Important Questions to Ask When Considering OSO Affiliation (00:09) Dr. Casagrande’s Entrepreneurial Ventures (05:09) Early Challenges of Growing Northern Virginia Orthodontics (06:59) When is OSO Affiliation a Bad Idea? (11:11) Smile Doctors 'Freedom Within a Framework' Model: What Changes (and Doesn't Change) After Affiliation (19:57) The Growth of Northern Virginia Orthodontics as an Affiliate of Smile Doctors (23:22) Dr. Casagrande's Future Vision (30:56) Life for Associate Doctors at Northern Virginia Orthodontics after Smile Doctors Affiliation (33:58) The Exponential Growth of Smile Doctors Mutual Relationship with Invisalign® (36:38)   MORE INFO: https://smiledoctorspartners.com/   Monetization ID HNC9FIUDJ5JZNQY4

Welcome to the inaugural episode of the Smile Doctors Off-Mute Podcast with your host, Dr. Scott Law! In this episode, we delve into the inception story of Smile Doctors, the value we place on patient-centric care, and our mantra of putting "people first, teeth second". This podcast aims to provide valuable insights into the world of orthodontics, discussing a range of topics that are both clinical and business-related, drawing relevance to the current industry conditions.    Dr. Law takes us back to his time in dental school and the initial days of practicing general dentistry. He talks about the challenges faced during the 2009 economic downturn and how these experiences shaped the creation of Smile Doctors. Starting with one location, Smile Doctors has grown to an impressive 450+ locations with more than 330 partner doctors, and this episode details the journey of that remarkable expansion.    As we reflect on the lessons learned along the way, this podcast also serves to share the innovative ideas and practices that have contributed to our success. We emphasize the importance of effective implementation, leadership, and the continuous strive for improvement, all while keeping our patients at the forefront. “Embrace that every day is an opportunity to get a little bit better, all while putting others first,” reminds Dr. Law.    Dr. Law also addresses the misunderstood notion surrounding OSOs (Orthodontic Service Organizations) in the industry. As the country's largest OSO, Smile Doctors follows the mantra of patient-first service just as any private practitioner would do, highlighting the commonalities rather than the differences between the two.   We conclude by previewing our next episode with Dr. Zach Casagrande, North America's leading Invisalign® provider and Clinical Director of Aligners at Smile Doctors. We’re excited to share more enlightening stories, insights, and wisdom from industry giants along the way. This podcast is truly about more than just Smile Doctors — it's about imparting knowledge, busting myths, and helping everyone in the industry get better. Stay tuned!   Key moments: Introduction to Smile Doctors Off Mute (00:10) Dr. Law’s Background and Career (00:44) Formation of Smile Doctors (00:02:15) Growth and Learning of Our Organization (00:02:55) The Importance of Leadership and Implementation  (00:03:33) Challenges in Orthodontics (00:04:41) Preview of What's Coming on Smile Doctors Off Mute & What's in it for Orthodontists (00:05:37) Closing Remarks (00:06:52)   Monetization ID HNC9FIUDJ5JZNQY4