Sorry, It's Discontinued: Retail Therapy

New episode out today 💄In this monthly bonus episode, we’re talking about staying open to new opportunities in retail—especially when you’re ready for change and need to refocus on yourself.We also get real about micromanaging (especially from vendors), the pressure of credit card goals, and ask the question every retail warrior has an opinion on…👉 Fake nice customer or rude customer?✨ New Check-Ins every 1st Monday of the month with Phaedra and TiffanyHave a seat… hit follow… and join the conversation 💋💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

What started as a simple thank-you became one of the most powerful sales strategies in beauty.In this episode of Sorry, It’s Discontinued, Hilary explores the history of the Gift-With-Purchase—popularized by Estée Lauder—and how it evolved from a relationship-driven experience into a value-driven transaction.From threshold shopping and constant promotions to competing with online deals, Hilary shares what this shift looks like behind the counter for today’s retail warriors.👉 Are we shopping for the product… or the gift?Have a seat, hit follow, and join the conversation.💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

Beauty is evolving—and mergers and acquisitions are a big part of why. In this episode, we’re going behind the scenes of what really happens when brands are bought, merged, or absorbed into larger portfolios. From growth and global expansion to formula changes, disappearing products, and shifting priorities, we’re talking about how these decisions affect the brands you love—and the people who bring them to life every day.💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

If you’ve worked in retail, you know… the uniform isn’t just something you wear—it’s something you feel.In this episode of Sorry, It’s Discontinued, Hilary takes you behind the counter to talk about the reality of retail uniforms—past and present.From heavy, uncomfortable jackets and strict expectations… to the rare moments when a uniform made you feel confident, powerful, and like you truly belonged.Have uniforms really evolved in 2026—or just been repackaged?Because at the end of the day… the most powerful thing on that floor was never the uniform.It was you.💄 Have a seat, hit follow, and join the conversation.👉 What’s your uniform story?💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

What happens when loyalty… isn’t enough?In this episode of Sorry, It’s Discontinued, Hilary explores the reality of retail in 2026—where years of dedication, consistency, and care can be overlooked in a moment.Retail isn’t just about sales. It’s early mornings, late nights, restocking, cleaning, building relationships, and showing up for people day after day. For many, it’s a career built over decades—serving thousands of clients and creating meaningful connections along the way.This episode honors the “retail warriors”—the men and women who have given 20, 30, even 50 years to the industry—while also shedding light on the emotional impact of sudden change and the evolving nature of retail today.Because at the end of the day… stores don’t survive because of systems— they survive because of people.🔗 RESOURCES & SUPPORTIf you or someone you know needs support or wants more information, here are helpful resources:⚖️ Employment SupportTexas Workforce Commission https://www.twc.texas.govU.S. Department of Labor https://www.dol.govEqual Employment Opportunity Commission https://www.eeoc.gov🧠 Mental Health SupportPsychology Today https://www.psychologytoday.comBetterHelp https://www.betterhelp.comOpen Path Psychotherapy Collective https://openpathcollective.org📣 CALL TO ACTIONIf this episode resonated with you, have a seat, hit follow, and share it with someone who might need it💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

In this episode of Sorry, It’s Discontinued, Hilary explores the evolution of fragrance—from the rich, layered scents of the early 1900s to today’s fast-moving, trend-driven launches.From Guerlain and Coty to the creation of Chanel No. 5 and the rise of aldehydes, this episode looks at how perfume became more than scent—it became identity.Today, fragrance is more accessible than ever.From department store counters and Sephora fragrance walls… to immersive boutiques like The Scent Room, Krigler, and Tijon… to learning scent through programs like the Institute for Art and Olfaction…Fragrance has become something we can all explore, experience, and even create.This episode is about memory, connection, and the scents that stay with us.✨ What fragrance takes you back instantly?Have a seat, hit follow, and join the conversation.💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

In this episode of Sorry, It’s Discontinued, I sit down with my friend Suqura to talk about her journey through the beauty industry — and how it all started long before the counter.From watching her mom get ready in the mornings to secretly wearing makeup through middle and high school, her love for beauty was rooted in confidence, transformation, and self-expression.We take it back to our days working together at the CHANEL beauty counter and talk about how her career has evolved — from luxury retail to her current role with Charlotte Tilbury as a Sales and Artistry Account Coordinator.From her time as a Business Manager at Nordstrom to her continued freelance artistry, Suqura shares the moments that reminded her why she fell in love with makeup in the first place.This episode is about more than beauty — it’s about confidence, creativity, and finding your purpose in the industry.Have a seat, hit follow, and join us.Makeup page: @suquramua💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

There are moments that remind us why shopping in person still matters—and this is one of them.In this episode of Sorry, It’s Discontinued, Hilary shares her experience at the Krigler boutique inside the Four Seasons Hotel in Houston, where luxury felt less about price and more about storytelling, craftsmanship, and human connection.Founded in 1904, Krigler is a historic niche fragrance house known for iconic scents worn by figures like Grace Kelly, Audrey Hepburn, and John F. Kennedy—each fragrance carrying a story of its own.Hilary also shares her favorite scent, Lovely Patchouli 55, and reflects on what makes a truly meaningful in-store experience.✨ Hit follow and have a seat.💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

In this episode of Sorry, It’s Discontinued, Hilary sits down with Texas-based makeup artist Martin Vain to talk about how he first got into the beauty industry and the career path that followed.From early inspiration watching his mom get ready to discovering artistry through drag makeup and beauty videos, Martin’s passion for makeup started young. That passion eventually led him into the retail beauty world, working with stores like Ulta, Sephora, and Nordstrom and brands including NARS, Natasha Denona, and Charlotte Tilbury.Hilary and Martin talk about his journey behind the counter, the evolution of his career as a makeup artist and educator, and what it takes to keep your passion alive in the beauty industry.Have a seat, hit follow, and let’s get to know Martin.@theartistmartin💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

Luxury used to feel like an experience — the storytelling, the ritual, the moment behind the counter.But today, luxury is more accessible than ever, and the experience has changed.In this episode of Sorry, It’s Discontinued, Hilary reflects on what luxury once meant to associates and clients alike, how storytelling created value behind the counter, and how accessibility, global growth, and modern shopping habits may be reshaping what luxury feels like today.Plus, Hilary shares a discontinued favorite she still misses — Tom Ford Traceless Matte Foundation — and a new discovery she’s loving: Ilia’s Limitless Mascara.So when was the last time you bought something that felt like a moment… not just a purchase?Have a seat, and let’s talk about it.💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

Welcome to our first Retail Therapy Check-In — With Phaedra & Tiffany.In this episode, I’m joined by two incredible women for an honest conversation about the realities of freelancing in retail — navigating workplace culture, setting boundaries, and addressing “mean girl” dynamics in the beauty industry.We talk about retail leadership, emotional labor behind the counter, and what it takes to support your own mental health in high-pressure store environments.Have a seat, hit follow, and join us.💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

What does authentic leadership in retail really look like?In this episode, I sit down with Tiffany to talk about her retail journey — from veterinary technician to beauty roles at Sephora, Nordstrom, and Saks Fifth Avenue. We discuss how she grew into leadership, the pressure of working behind the counter, and what it means to lead with heart in today’s retail industry.This is a conversation about retail leadership, career growth, and the community that keeps stores going.Hit Follow. Have a seat and join us.💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

Two leaders walked into the store on the same day. One introduced herself, learned names, and thanked associates. The other walked straight past them.It made me wonder — is kindness expected from women in leadership, but optional for men? Does it depend on the leader and not gender?In this episode of Sorry, It’s Discontinued, we talk about the invisible emotional labor of retail, the pressure of corporate visits, and the subtle double standards that shape workplace culture.Because at the end of the day, leadership isn’t about titles. It’s about integrity, presence, and the way you make people feel.If you’ve ever felt invisible at work, you know exactly what this feels like.Is kindness in leadership optional… or should it be expected?💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

The Houston Galleria wasn’t just where we shopped — it’s where many of us got our first jobs, first paychecks, and first taste of retail life.From its Italian-inspired design and iconic ice rink to the beauty counters and department stores that defined luxury shopping, this episode celebrates the people behind the counter who created memories for generations of Houstonians.Because stores aren’t just places to buy things — they’re places where life happens.💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

Saks Global’s bankruptcy restructuring isn’t just a business headline — it’s something retail associates are living through every day.Fewer hours. Smaller teams. More pressure. And still showing up with a smile.In this episode, Hilary talks about what it really feels like to devote your career to a store that suddenly feels uncertain — and why retail doesn’t run on strategies or spreadsheets, but on the people behind the counter.If you’re clocking in and doing your best in the middle of it all… this one’s for you. 💛💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

Saks Global’s Chapter 11 bankruptcy didn’t happen overnight.For years, department stores have been pulled in every direction — rising costs, e-commerce pressure, real estate strategy, and shifting customer expectations — all while trying to preserve the luxury experience they were built on.In this episode, Hilary breaks down what Chapter 11 actually means, how retail slowly fell out of sync, and why stores like Saks, Neiman Marcus, and Bergdorf Goodman are now facing a turning point years in the making.Because this isn’t just about balance sheets or headlines.It’s about the future of department stores — and the people inside them who keep showing up every day.💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

In this episode of Sorry, It’s Discontinued, Hilary explores the vital role of Shipping & Receiving and Operations teams in retail. From unloading trucks and inventory management to stocking shelves, shipping orders, and handling returns, these behind-the-scenes teams keep stores running across beauty, fashion, shoes, jewelry, accessories, and more. This episode highlights the physical demands, logistics skills, and unseen work that make the retail customer experience possible.💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

Retail can look effortless when you walk into a store you love — but the truth is, it’s powered by real people working behind the scenes.In this episode, Hilary spotlights three vital Back of the House departments in luxury retail: Alterations, Loss Prevention, and Visual teams.From the tailors pinning and stitching confidence into the perfect fit, to LP associates monitoring patterns and protecting store safety, to visual teams shaping the shopping experience before a single word is exchanged — these are the experts who keep retail running, launching, and moving every day.Hilary shares insight from years working alongside these teams, blending industry facts, daily responsibilities, and heartfelt appreciation for the associates working in quiet rooms, backrooms, and early morning shifts.Because the most valuable part of retail has never been perfection — it’s people.💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

In this quick SID update, Hilary thanks listeners for supporting her Monday Mini episodes and shares a new, sustainable release plan: one episode every Thursday, plus bonus episodes occasionally when inspiration hits.A reflection on retail burnout, creative ambition, and honoring the time listeners give when they press play.Includes a beauty spotlight featuring the Haus Labs Coral Highlighter, a personal favorite Hilary purchased herself — loved for its soft, radiant, skin-like coral glow.Thank you for listening, celebrating retail stories, and supporting the people behind the counter. New episodes Thursdays.💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

National Makeup Artist events were once high-budget, multi-day retail productions built to spotlight artistry and drive beauty sales. Behind the counter, these events required massive operational planning, client booking strategy, product education, and intense pressure on Account Executives, Business Managers, and beauty teams executing the experience.In today’s beauty retail landscape, influencer culture and social media learning have reshaped customer expectations. This episode explores how National artist appearances can evolve into smarter, education-focused, socially amplified events that support beauty associates, strengthen client loyalty, and grow in-store makeup and fragrance sales through training, trust, and human connection.💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

Retail and beauty pros are in the final NYE rush — last-minute makeup appointments, rejuvenating facials, and the pressure of showing up when you're exhausted. This episode honors the emotional resilience of makeup artists, beauty advisors, and skincare professionals closing out December retail season while staring down January hour cuts and smaller paychecks. A heartfelt reminder to pace yourself, protect your creativity, and celebrate what you carried and accomplished this year. Because you can’t show up for everyone if you don’t show up for you first. 💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

Retail, beauty, and fragrance quietly shape the most meaningful moments in our lives — especially during the holidays. In this personal Christmas Day episode, Hilary shares how shopping in stores, discovering beauty favorites, and the scents of home and family became memory markers she still carries today. A reflective conversation about the emotional magic of holiday retail, nostalgia at the beauty counter, and why in-store experiences matter more than we realize.💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

What makes a great leader in retail?In this Mini episode, Hilary shares what truly defines strong leadership behind the counter — from trust and respect to emotional labor and leading with humanity. Drawing from her experience as a former luxury beauty manager, she breaks down how great leaders support schedules, use individual strengths, recognize effort, and create environments where teams feel valued and empowered.This episode also touches on the emotional labor of retail and why compassionate, thoughtful leadership can completely change how people show up at work.💬 Have you experienced a leader like this — or are you working to become one?💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

Stock shortages have always existed in retail — but today, the pressure they create is heavier than ever. In this episode of Sorry, It’s Discontinued, Hilary explores what really happens when stores don’t have the inventory they need, and how selling from empty shelves affects retail workers, small brands, and customer trust.From shallow assortments and inconsistent replenishment to buyer limitations and behind-the-scenes financial decisions, this episode breaks down why “sell what you have” has become the default response — and why the people behind the counter are the ones absorbing the impact. If you’ve ever worked in retail, relied on commission, or wondered why your favorite product suddenly disappeared, this episode offers an honest, behind-the-counter perspective on stock shortages and the human cost of today’s retail system.💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

This Monday Mini is a quick check-in for the Retail Fam. Crunch time is here, hours are longer, and the demands are heavier. This episode is a reminder to pause, check in with yourself, and remember that you can’t show up for everyone else if you’re not showing up for yourself.💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

Step behind the fragrance counter for an honest look at the unspoken rules of fragrance shopping — the bottle sniffers, the silent walk-ups, the loud interrupters, and the customers who expect the world for a tiny purchase.Fragrance should be joyful… but behind the counter are humans navigating goals, pressure, and the emotional weight of customer interactions.This episode is a reminder that retail workers aren’t “less than” — and kindness matters more than ever.What’s your biggest fragrance pet peeve? Tell me at sorryitsdiscontinued.com or @sorryitsdiscontinued.💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

Why are stores feeling emptier? Why are associates juggling five jobs at once? And why does online seem to get all the perks?In today’s Monday Mini, Hilary explains the real reasons behind the retail shift — and why choosing to shop in-store makes a bigger difference than most people realize. You’ll also learn how to support your local stores without even stepping inside.A simple, honest breakdown of what’s happening — and how we can help.💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

In this episode, Hilary takes you back to 1907, when Neiman Marcus opened its doors under unexpected circumstances — with only one founder present on opening day. From its fragile beginnings to the 1913 fire, the ambitious rebuild, and the rise of Stanley Marcus, this is the story of how a small 50-foot storefront in Dallas became one of the most influential names in American fashion.You’ll hear how Chanel’s visit to Dallas shaped global style, how Neiman Marcus defined luxury retail for decades, and why the Downtown Dallas flagship still matters today — especially as conversations continue about its uncertain future.Hilary also shares her own experience visiting the store for the first time, and how stepping inside felt like stepping back in time.💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

This week, we’re diving into the real history behind Black Friday, how the 2000s  pushed retail into full holiday overdrive, what it was really like inside major stores during December, and how COVID briefly changed everything. From long hours and blackout dates to the magic moments only retail workers understand, this episode breaks down why holiday schedules feel so heavy — and why joy still finds a way to show up.💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

The holidays feel magical for shoppers… but for retail workers, December often feels like a marathon you never trained for. In Part 1 of this two-episode series, we’re taking a step back — way back — to uncover how holiday retail schedules were built over the last 100 years.From the glamorous department store palaces of the 1920s… to the bustling mall culture of the 80s… to the big-box boom of the 90s…We’re exploring how long hours, blackout dates, and mandatory holiday availability became the norm — and why December still carries so much emotional weight for the people who work behind the counter.If you’ve ever wondered, “Why does holiday retail feel like THIS?” — this episode is your answer. Part history lesson, part retail time-travel, and all heart.Next week: Part 2 — how COVID, corporate decisions, and modern retail culture reshaped today’s holiday schedules, and what it means for workers now.💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

it’s time to say the quiet parts out loud.In this episode, Hilary welcomes back her longtime friend and fellow retail veteran, Phaedra, for a raw, real, and surprisingly relatable conversation about the triggers, stress, and emotional toll that come with a life behind the counter.From morning meeting call-outs and impossible goals, to holiday chaos, demanding clients, toxic leadership, and the constant pressure to perform — we break down what retail does to you mentally, emotionally, and physically over time.No names, no companies… just lived experiences.💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

In this episode, we explore what it’s really like working on commission in luxury retail, including new sales programs like Saks Global’s Seller Success Track. We discuss pressure, client relationships, burnout, and how sales goals impact departments like beauty, fragrance, RTW, shoes, jewelry, and men’s. Perfect for anyone working retail, managing a sales team, or curious about the emotional side of the luxury customer experience.Do programs that highlight top sellers help everyone… or only a few? What do you think?💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

In this episode of Sorry, It’s Discontinued, Hilary gets real about the “Mean Girl” energy that can take over retail counters, back rooms, and even leadership meetings — and how fear-based goals, gossip, and competition can destroy teamwork.From luxury beauty floors to corporate sales meetings, Hilary unpacks what really happens when kindness gets mistaken for weakness — and why choosing grace, empathy, and integrity will always be the ultimate power move.💄 She dives into how company culture shapes this behavior, what happens when fear replaces trust, and why brands like Sephora, Rare Beauty, Costco, and H-E-B prove that kindness isn’t just good energy — it’s good business.This episode explores how you can protect your peace, build genuine community, and rise above the mean-girl chaos — one smile and one act of kindness at a time.👑 Because being mean might get attention… but kindness? That’s the real crown.💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

You can smell it before you walk through the door — the scent of luxury, competition, and pure chaos. In this episode of Sorry, It’s Discontinued, Hilary dives into the fascinating world of fragrance: where brands battle for attention, associates fight for their goals, and every bottle tells a story.From billion-dollar perfume houses to niche boutiques like The Scent Room in Dallas, Hilary unpacks what makes fragrance one of beauty’s fastest-growing — and most emotional — industries.💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

Managers are the heartbeat of retail — the ones who set the tone, inspire their teams, and carry more pressure than most people ever realize. In this episode, Hilary explores the emotional and practical realities of leadership behind the counter — from department and counter managers to store directors.She shares personal stories about the leaders who shaped her career — the ones who lifted her up and the ones who taught her what not to do. From emotional exhaustion to the power of empathy, this episode dives deep into what it really means to lead with heart in today’s retail world.Featuring Fun Facts with Hilary about Stanley Marcus, Roz Brewer, Mary Dillon, Deirdre O’Brien, and Pat Farrah — this is a love letter to every manager, mentor, and “retail warrior” who keeps the floor running and the team inspired.💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

In this follow-up to my first customer service episode, I’m taking a deeper look at how service has evolved — from the golden age of department stores and handwritten thank-you notes to today’s fast-paced, digital-first world.We’ll revisit the days when service meant connection, kindness, and care, and explore how the meaning of “helping people” has changed in a culture that wants everything now.From tea rooms and beauty counters that felt magical to the burnout of modern retail, this episode dives into what we’ve lost, what we’ve learned, and why empathy might just be the comeback trend we all need.If you’ve ever worked with tired feet, smiled through exhaustion, or just needed to hear someone get it — this one’s for you.💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

In this episode of Sorry, It’s Discontinued, Hilary takes you behind the counter to explore the evolution of customer service in retail—from the early days of luxury department stores with tea rooms, lounges, and unconditional returns, to today’s digital era of virtual styling, curbside pickup, and “complimentary” beauty events.Hilary unpacks the hidden costs of pampering services like makeovers, spa days, and artistry appointments, revealing how the word free has created challenges and entitlement in modern retail. She contrasts the old-world charm of Saks, Macy’s, and Dillard’s with Sephora’s structured service model, showing how boundaries and clear expectations can transform both the customer and associate experience.This episode shines a light on the realities associates face—from late arrivals and no-shows to commission pressures—and reminds us why kindness, respect, and boundaries are essential for a healthier retail culture.If you’ve ever wondered why customer service feels so different today—or what it really takes to create memorable experiences in retail—you won’t want to miss this deep dive.💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

In this episode of Sorry, It’s Discontinued, Hilary sits down with Phaedra to talk about her journey from growing up in Houston to building a career rooted in fashion and leadership. With her start at Nordstrom, Phaedra was mentored by incredible women who recognized her potential and helped shape her path—eventually leading her to become a Brand Account Executive with Nest Fragrances.Along the way, she’s been guided by the powerful women in her personal life—her mother, grandmother, and sister—and supported by a husband and friends who admire her magnetic personality. Together, Hilary and Phaedra explore the impact of mentorship, the lessons of kindness in leadership, and the importance of trusting your instincts as you follow your own path. Tune in and get inspired by Phaedra’s story of kindness, leadership, and empowerment.💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

This episode dives into the often-overlooked health impacts of working in retail, especially the conditions lurking behind the scenes in stock rooms. From dust-covered vents to hidden mold and construction , these environments can take a serious toll on the physical well-being of associates. Beyond the polished counters and luxury displays, the reality is that poor air quality and neglected maintenance create long-term challenges for those who keep the retail world running. Join Hilary as she sheds light on these hidden hazards, shares real experiences from behind the counter, and asks why worker health always seems to fall to the bottom of the priority list. This Topic I will expand on more going forward as this is just a small part of what our bodies deal with working in Retail.💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

In this episode, we’re pulling back the curtain on the reality of retail and sales culture. Too often, the pressure to hit numbers pushes us to skip meals, rush through breaks, or put our own well-being last—all in the name of keeping the floor running. But are things really improving when it comes to how companies value rest?Join me as I share personal stories and real talk about the culture of breaks, the hidden ways we shortchange ourselves, and why taking time to breathe isn’t just about getting paid—it’s about protecting your mental health.💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

In this episode of 'Sorry It's Discontinued', host Hilary delves into the often overlooked experiences of retail employees during store visits. She shares personal anecdotes and insights about the anticipation, preparation, and emotional toll these visits can take on staff. The conversation highlights the importance of acknowledgment and appreciation from management, as well as the labor rights of employees in the retail sector. Through engaging stories and reflections, Hilary emphasizes the need for recognition and respect in the retail environment, advocating for a more humane approach to employee treatment during visits. 🎧 Love the show? Want more behind-the-counter stories? Subscribe, rate, and share your favorite episodes of Sorry, It’s Discontinued! 💄☕ Support the show: Buy Me a Coffee 📸 Follow us on Instagram: @sorryitsdiscontinued 🌐 Visit our website: www.sorryitsdiscontinued.com 📩 Join the newsletter: Subscribe here 🎙️ Listen to past episodes: Buzzsprout Archive💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

Retail work isn’t just about selling products—it’s about showing up every day in environments that can feel unpredictable, stressful, and sometimes unsafe. In this episode of Sorry, It’s Discontinued: Behind the Counter, Hilary pulls back the curtain on the real cost of retail: safety and peace of mind.From the psychological toll of shoplifting and workplace violence to the anxiety of extreme weather shifts and the constant cycle of turnover, retail workers are carrying far more than sales goals. Many live with trauma, stress, and mental health challenges that aren’t often acknowledged by the companies they work for.But safety isn’t just about the workers—it’s about customers too. When people don’t feel safe shopping, thieves win, jobs are lost, and retail itself suffers.Join Hilary as she shares stories from behind the counter, explores why supporting employees protects both workers and businesses, and shows how a safer, more supportive retail culture benefits everyone—from the associates to the shoppers who love the in-store experience.💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

In this conversation, Hilary discusses the complexities of workplace dynamics, particularly in retail settings. She emphasizes the importance of employee recognition, the challenges managers face in motivating their teams, and the need for a consistent positive company culture. Hilary also shares her experiences with sales goals, stock management issues, and the mixed feelings employees have towards meetings. Ultimately, she highlights the significance of creating a supportive environment that fosters collaboration and motivation among team members.💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

What happens when your favorite lipstick shade suddenly vanishes? In this episode of Sorry, It’s Discontinued: Behind the Counter, Hilary takes you inside the heartbreak, hilarity, and pure chaos of telling customers those dreaded words: “I’m sorry… it’s discontinued.”From the Great Depression’s “Lipstick Effect” to today’s emotional (and even collectible) lipstick obsessions, Hilary explores why we’re so attached to these little tubes of luxury—and why losing a shade feels personal. She spills true stories about MAC’s cult-favorite Fleshpot, explains why brands discontinue products in the first place, and even shares the unspoken rules (and pet peeves) of lipstick tester etiquette.And, of course, there’s a behind-the-counter story you won’t forget—a late-night beauty counter shift, a pile of discontinued testers, and three friends living out their weird lipstick “fantasies.”Whether you’re a beauty lover, a retail warrior, or just someone who’s mourned a favorite shade, this episode is for you.🎧 Listen now and get ready to laugh, cringe, and maybe even dig through your makeup bag.💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

In this captivating episode of Sorry, It's Discontinued, host Hilary sits down with the magnetic and multi-talented Rhonda Jackson, a professional makeup artist with a career that reads like a beauty lover’s dream.Rhonda opens up about her roots growing up in a small town in Wisconsin, where her grandmother's grace, her mother’s dance studio, and her father’s 1970s nightclub introduced her to creativity, movement, and glam from a young age. She shares how a move to Minneapolis became the turning point that launched her into the world of high-end beauty—starting in a luxury boutique and eventually leading her to the Aveda Institute, where she connected with major industry legends like Ted Gibson, Horst Rechelbacher, and David Wagner.Rhonda walks us through her exciting transition to MAC Cosmetics during its revolutionary RuPaul Viva Glam era and tells the unforgettable story of working with none other than Prince, thanks to her time with Moore Creative Talent. Throughout the conversation, she reflects on the power of mentorship, what it means to build confidence in a competitive industry, and why staying grounded in kindness and authenticity has been key to her longevity.Now based in Houston, Rhonda continues to grow her brand, Rhonda Jackson Beauty, while balancing her roles as a businesswoman, mom, wife, and creative visionary.Whether you're a beauty industry insider or simply love a good story about passion, grit, and glam, this episode is full of heart, history, and unforgettable moments.If you loved hearing Rhonda’s story as much as I did, make sure to follow her and keep up with all the beauty, creativity, and kindness she puts into the world.✨ Follow her on Instagram @rhondakjacksonbeauty 💄 On Facebook at @rhondajacksonbeauty 🎬 And on TikTok at @rjbeauty23💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

In this episode, Hilary sits with Starr, a prominent figure in the drag community, discussing her journey from a small town in Louisiana to becoming a celebrated performer in New Orleans. Starr shares her early inspirations in beauty, her experiences in drag, and the support she received during her transition. The conversation highlights themes of resilience, authenticity, and the importance of community in the LGBTQ+ space. Plus, how makeup can connect us all. Connect with Starr: Facebook: @ Aurora Starr (Starr Alexander)💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

In this conversation, Oscar sits with Hilary and shares his childhood fascination with beauty and luxury, reflecting on how these interests shaped his career in the beauty industry and growing into his authentic self. He discusses the emotional impact of makeup on individuals, emphasizing the joy and confidence it brings to clients. From his experienced in makeup with such brands as Chanel, Laura Mercier, Chantecaille and now as General Manager for Jentry Kelley cosmetics in Houston, his impact has inspired many. His artistry is one that comes with dedication and the love of making a difference. Instagram: https://www.instagram.com/olara_mua Facebook: https://www.facebook.com/oscar.lara TikTok: https://www.tiktok.com/@oscarlarabeauty💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

In this conversation, Alexa shares her journey from her first job interview at a major company to her experiences in loss prevention. She discusses the importance of team dynamics, the training she received, and the various responsibilities she held. Alexa recounts memorable incidents involving theft, particularly focusing on the challenges of dealing with juvenile theft. She offers advice for those considering a career in loss prevention and reflects on the valuable experiences gained during her time in the role, emphasizing the sense of community and support among her colleagues. @alexa.campbell💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

In this episode of Sorry, It's Discontinued, host Hilary engages in a heartfelt conversation with Jazmine, a talented makeup artist and beauty professional. They discuss Jazmine's journey from New York to Houston, her experiences in the beauty industry, and the challenges of balancing work and personal life. Jazmine shares her insights on building client relationships, navigating luxury retail, and the importance of self-advocacy. The episode also touches on product recommendations and advice for aspiring beauty professionals, culminating in Jazmine's exciting upcoming trip to Paris. Instagram @jazminedavonbeauty, TikTok @thatjazmine💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife

In this engaging conversation, Hilary interviews Philip, who shares his journey from Buffalo, New York, to Texas, and his diverse experiences in the retail and beauty industries. Philip discusses his early career at Macy's, his studies in millinery at Central St. Martin's, and his transition into interior design. The conversation highlights the importance of community, personal growth, and the challenges of commission-based sales. Philip also shares insights on vintage shopping and offers advice for aspiring professionals in creative fields. @philiphannel💋Have a discontinued favorite or retail story? Share it with Hilary here!Support the showIf you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.Thank you for being here 💄  the website: www.sorryitsdiscontinued.comConnect with me:  Instagram & TikTok: @sorryitsdiscontinued  Listen wherever you get your podcasts 🎧Want to share your story or suggest a topic?  Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"New episodes every Thursday#SorryItsDiscontinued #BeautyPodcast #RetailLife