Strategic Insights

PODCAST · business

Strategic Insights

Welcome to Strategic Insights, a podcast brought to you by Strategic Information Group, a 30-year leader in the enterprise software space. Hosted by Senior Account Executive Andrew Makl, this podcast will educate you on the problems businesses face today, and introduce you to the exceptional people who use the power of enterprise solutions to solve them.

  1. 34

    34: Scaling Support, Simplifying Growth: Inside Strategic’s TotalCare

    On this episode of Strategic Insights, host Andrew Makl sits down with John Schmidt, VP of Managed Services and Security, to explore the evolution of Strategic’s TotalCare — a holistic, scalable support solution. They trace the journey from fragmented services like application, infrastructure, and EDI support to a single, unified offering that clients can trust for any need, no matter the platform. TotalCare stands out by offering proactive value: structured health checks, business process reviews, and a robust library of training videos. The conversation also touches on the internal security measures that protect client systems, and the rise of Strategic’s Defense Cloud in North America. Most powerfully, clients report smoother operations, faster response times, and deep peace of mind — no more 3 a.m. crisis calls, just a clear path to focus on strategic growth and employee well-being. 00:19 Introduction to TotalCare 01:33 A Day in the Life of John Schmidt 02:44 The Evolution of Managed Services 04:36 What Makes TotalCare Unique 06:07 Scalability and Customization of TotalCare 07:50 Transformational Impact on Clients 09:17 Client Feedback and Peace of Mind Show Links Learn more about Andrew and Strategic's work: strategic.com Instagram: https://www.instagram.com/strategicinformationgroup/ Facebook: https://www.facebook.com/strategicinformationgroup LinkedIn: https://www.linkedin.com/company/strategic-information-group/

  2. 33

    33: From Shop Floor to Top Floor: The Fuuz Strategic Advantage

    On this episode, Andrew Makl speaks with Craig Scott, CEO of Fuuz, about transforming manufacturing technology. Craig shares how Fuuz was born from his frustrations as a service provider dealing with disconnected systems. Fuuz bridges the gap between the shop floor and top floor, offering a hybrid platform that simplifies deployments, blends pre-built solutions with customization, and keeps operations running even during internet outages. As Fuuz focuses on upmarket manufacturers, it tackles challenges like aging workforces and safety concerns by integrating AI, machine vision, and connected systems. Its low-code/no-code architecture empowers businesses to tailor solutions without heavy coding, future-proofing operations. With input from its customer advisory board, Fuuz continues adding advanced features like AI-driven tools for non-technical users, helping manufacturers improve data strategy and accelerate transformation. Visit Fuuz.com for more information! 00:19 Introduction to Fuuz and Craig Scott 01:50 The Inspiration Behind Fuuz 03:14 Evolving Market Needs 05:27 Operational Models and Safety 07:50 Fuuz as a Comprehensive Platform 10:01 Future-Proofing Operations 12:23 Customer Advisory Board Insights 14:53 Data Strategy and AI Integration 16:14 The Future of Manufacturing with Fuuz Show Links Learn more about Andrew and Strategic's work: strategic.com Instagram: https://www.instagram.com/strategicinformationgroup/ Facebook: https://www.facebook.com/strategicinformationgroup LinkedIn: https://www.linkedin.com/company/strategic-information-group/

  3. 32

    32: Turning Quality Into a Competitive Edge: Strategic's Path to Growth

    This week on Strategic Insights, host Andrew Makl welcomes Dave Rendel, Senior Solution Architect at Strategic Information Group, to explore why Quality Management Systems (QMS) should never follow a one-size-fits-all model. Dave explains how the best QMS solutions align with each company’s specific goals and challenges, whether cutting recalls or improving delivery performance. Together, they highlight why Strategic’s approach starts with understanding client needs and designing a system focused on long-term success, not just short-term fixes. A strong QMS is more than an operations tool; it is a key sales and retention advantage. Dave and Andrew share how it creates confidence during audits and RFPs, strengthens supplier partnerships, and boosts employee satisfaction. In times of market uncertainty, companies that stay agile and improve their systems are best positioned to attract top talent, win loyal customers, and secure reliable suppliers.   00:18 Introduction to QMS Solutions 01:46 Understanding Client Needs 04:22 Defining ‘Best of Breed’ Solutions 07:19 Quality as a Sales Tool 10:47 Building Relationships Through Quality 12:40 The Impact of Quality on Employee Retention 14:02 Navigating Economic Uncertainty 17:10 Case Study: Kia’s Transformation   Show Links Learn more about Andrew and Strategic's work: strategic.com Instagram: https://www.instagram.com/strategicinformationgroup/ Facebook: https://www.facebook.com/strategicinformationgroup LinkedIn: https://www.linkedin.com/company/strategic-information-group/

  4. 31

    31: Tailored Tools & Trusted Partners: Enhancing NetSuite with Strategic

    This week on Strategic Insights, senior NetSuite consultant Kate Emrick shares how Strategic Information Group supports clients beyond implementation. She breaks down the benefits of choosing a partner over going direct, emphasizing Strategic’s “partner for life” approach and long-term support. Kate highlights customer-driven extensions like EZ Assets and BillFinity, which streamline fixed asset management and recurring billing. She also dives into customer care plans, built to evolve systems alongside client goals. For life sciences, Strategic offers tools like e-signatures and vendor certification tracking to boost auditability and compliance. With deep expertise and a client-first mindset, Kate shows how Strategic delivers tailored, secure, and future-ready NetSuite solutions. 00:00 Welcome to Strategic Insights 01:01 A Day in the Life of a NetSuite Consultant 02:16 Kate’s Journey to NetSuite 04:28 Choosing a Partner Over Direct 06:40 The Value of Extensions 09:29 Customer Care Plans Explained 12:32 Tailored Support for Growing Businesses 14:04 Innovations on the Horizon 17:21 Ensuring Compliance and Validation   Show Links Learn more about Andrew and Strategic's work: strategic.com Instagram: https://www.instagram.com/strategicinformationgroup/ Facebook: https://www.facebook.com/strategicinformationgroup LinkedIn: https://www.linkedin.com/company/strategic-information-group/

  5. 30

    30: Maximizing NetSuite: Strategic’s Approach to Client Success

    Caleb Wilson, NetSuite Account Manager at Strategic Information Group, breaks down how Strategic supports both partner of record and non-partner of record clients—regardless of where they purchased NetSuite. From managing renewals and upsells to offering tailored support packages, Strategic acts as an extension of the client's IT team, ensuring their NetSuite platform evolves alongside their business. Strategic’s customer care programs include health checks, release impact reviews, and annual business process reviews. These services, paired with proactive account management, help clients maximize ROI and improve satisfaction—even transforming struggling NetSuite implementations into success stories. Learn more at strategic.com. 00:00 Introduction to Strategic Insights 00:34 Caleb’s Role in NetSuite 02:05 Understanding Partner vs. Non-Partner Clients 03:34 Passion for Client Relations 04:43 Optimizing NetSuite for Clients 05:38 Success Stories: Transforming Client Experiences 07:06 Strategic Tools and Services 09:08 Proactive Support and Continuous Improvement   Show Links Learn more about Andrew and Strategic's work: strategic.com Instagram: https://www.instagram.com/strategicinformationgroup/ Facebook: https://www.facebook.com/strategicinformationgroup LinkedIn: https://www.linkedin.com/company/strategic-information-group/

  6. 29

    29: Global Compliance, Simplified: Strategic’s Validation Solution

    In this episode of Strategic Insights, host Andrew Makl is joined by Amy Vasquez, Senior Solutions Architect, and Brian Brown, Senior Validation Consultant at Strategic Information Group. They introduce Strategic’s new continuous validation service, designed to help SaaS solution users maintain compliance amid frequent software updates. This proactive program ensures customers stay ahead of regulatory requirements across industries. Amy and Brian share how Strategic partners with clients to monitor changes, assess risks, and streamline validation. The approach supports global compliance standards while easing the burden on manufacturers. With a forward-looking roadmap, Strategic’s continuous validation program evolves alongside clients’ growth—helping them remain competitive, compliant, and ready to adopt the latest innovations.   00:00 Introduction to Continuous Validation 00:44 Meet the Experts: Amy Vasquez 03:35 Meet the Experts: Brian Brown 04:47 The Evolution of Validation Practices 05:30 Understanding Continuous Validation 08:09 Partnering for Success 10:01 Navigating Release Changes 12:41 Risk-Based Approach to Validation 16:00 The Future of Continuous Validation 18:49 Looking Ahead: Growth and Adaptation

  7. 28

    28: Strategic's Journey and Future with Mike Cook

    In this episode of Strategic Insights, host Andrew Makl is joined by Mike Cook, SVP of Global Sales and Marketing for Strategic. They explore the company's rich history, ambitious plans for 2024, the exciting expansion into Europe, and their innovative sales, support and full service approach. Tune in for a comprehensive look at Strategic's past, present, and future!   Show Links Learn more about Andrew and SIG's work: strategic.com Instagram: https://www.instagram.com/strategicinformationgroup/ Facebook: https://www.facebook.com/strategicinformationgroup LinkedIn: https://www.linkedin.com/company/strategic-information-group/   Mike Cook - SVP of Global Sales and Marketing LinkedIn: https://www.linkedin.com/in/mike-cook-8a56b083/

  8. 27

    27: Cutting-Edge Solutions for Life Science: Insights from 123Go

    Join host Andrew Makl as he talks with Suzy Reno, President and CEO of Strategic, and Dominic Rea, founder of 123Go, about the transformative new tools tailored for life science organizations under the latest GAAP requirements. Learn how their partnership is introducing cutting-edge solutions like the problem manager and data sync tools, and how these innovations are addressing integration challenges and delivering real value to customers.   Show Links ________________ Learn more about Andrew and SIG's work: strategic.com Instagram: https://www.instagram.com/strategicinformationgroup/ Facebook: https://www.facebook.com/strategicinformationgroup LinkedIn: https://www.linkedin.com/company/strategic-information-group/   Suzy Reno - President, CEO Linkedin: https://www.linkedin.com/in/suzy-reno-9739758   Guest Links Dominic Rea - Founder - 123Go Website: https://www.123go.io/ LinkedIn: https://www.linkedin.com/in/dominicrea/

  9. 26

    26: Managing Historical Data with Paul Kennedy

    In this episode of Strategic Insights, host Andrew Makl sits down with Paul Kennedy, Senior Business Solutions Executive at Strategic. They discuss managing historical data, strategies for upgrades, acquisitions, and compliance. They also touch on the pros and cons of on-premise versus cloud solutions. Join us for an insightful conversation on optimizing your business solutions and staying compliant.   Show Links Learn more about Andrew and SIG's work: strategic.com Instagram: https://www.instagram.com/strategicinformationgroup/ Facebook: https://www.facebook.com/strategicinformationgroup LinkedIn: https://www.linkedin.com/company/strategic-information-group/   Paul Kennedy, SIG - Senior Business Solutions Executive LinkedIn: https://www.linkedin.com/in/paul-kennedy-4a18558/

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    25: Exploring Data Management on a Budget with 123Go

    In this episode of Strategic Insights, host Andrew Makl meets with Dominic Rea, founder of 123Go and Strategic's own Tim Burke, Senior Account Executive. They discuss their innovative partnership, the benefits of low-budget data quality management software, seamless integrations, and share inspiring success stories from companies that have thrived using their solutions. Tune in for valuable insights!   Show Links Learn more about Andrew and SIG's work: strategic.com Instagram: https://www.instagram.com/strategicinformationgroup/ Facebook: https://www.facebook.com/strategicinformationgroup LinkedIn: https://www.linkedin.com/company/strategic-information-group/   Guest Links Dominic Rea - Founder - 123Go Website: https://www.123go.io/ LinkedIn: https://www.linkedin.com/in/dominicrea/

  11. 24

    24: SIG-AI: Learning Custom User Training

    Join Andrew Makl as he sits down with Suzy Reno, President and CEO, and Keith Randazzo, Sr. Director of Program Management, to explore an innovative new AI tool revolutionizing user training. Discover how this cutting-edge technology is transforming team education, offering personalized learning experiences, and driving efficiency. Tune in to learn how customers can harness these advancements to enhance training outcomes and future-proof their teams.    1:17 -Background On This AI Tool 2:45 -How Customers Can Benefit 4:31-Changing How Companies Educate Their Team 8:42 -Closing Remarks   Show Links ________________ Learn more about Andrew and SIG's work: strategic.com Instagram: https://www.instagram.com/strategicinformationgroup/ Facebook: https://www.facebook.com/strategicinformationgroup LinkedIn: https://www.linkedin.com/company/strategic-information-group/   Suzy Reno - President, CEO Linkedin: https://www.linkedin.com/in/suzy-reno-9739758 Keith Randazzo- Sr. Director of Program Management  LinkedIn: https://www.linkedin.com/in/keith-randazzo/

  12. 23

    23: Evolving Software Solutions: Insights from Industry Leaders

    Join Andrew Makl as he talks with Suzy Reno, President and CEO, and Mike Cook, SVP of Global Sales and Marketing, about the dynamic evolution of software and ERP solutions. They explore key strategies for tackling ransomware, the further expansion of SAAS solutions and its impact on future customer support, and navigating the enterprise software market amidst current economic challenges. This episode offers actionable insights for developing long-lasting solutions that go beyond immediate fixes.   Show Links ________________ Learn more about Andrew and SIG's work: strategic.com Instagram: https://www.instagram.com/strategicinformationgroup/ Facebook: https://www.facebook.com/strategicinformationgroup LinkedIn: https://www.linkedin.com/company/strategic-information-group/   Suzy Reno - President, CEO Linkedin: https://www.linkedin.com/in/suzy-reno-9739758 Mike Cook - SVP of Global Sales and Marketing LinkedIn: https://www.linkedin.com/in/mike-cook-8a56b083/

  13. 22

    22: Inside The QAD Cloud Conversion Journey with Tim Rabaut

    Join host Andrew Makl in this episode of Strategic Insights as he converses with Tim Rabaut, Senior VP of Customer Engagement at Strategic. They explore the innovative SIG IP, delve into Tim's pivotal role, and discuss Strategic's comprehensive cloud conversion journey. Tune in to gain exclusive insights into Strategic's strategies for enhancing customer engagement and transitioning to the cloud. __________________ Learn more about Andrew and SIG's work: strategic.com Instagram: https://www.instagram.com/strategicinformationgroup/ Facebook: https://www.facebook.com/strategicinformationgroup LinkedIn: https://www.linkedin.com/company/strategic-information-group/   Guest Links: LinkedIn: https://www.linkedin.com/in/tim-rabaut-5974346/

  14. 21

    21: Netsuite and Salora ERP with Nathan Garing

    In this episode of Strategic Insights, host Andrew Makl sits down with Nathan Garing, Co-founder and Functional Architect of Salora ERP to discuss their successful partnership. They explore Nathan's background, the synergy between their companies, and why NetSuite stands out as the best solution. Discover why NetSuite is the top choice for businesses looking for robust and flexible ERP solutions.   Show Links Learn more about Andrew and SIG's work: strategic.com Instagram: https://www.instagram.com/strategicinformationgroup/ Facebook: https://www.facebook.com/strategicinformationgroup LinkedIn: https://www.linkedin.com/company/strategic-information-group/   Guest Links Website: https://saloraerp.com/ LinkedIn: https://www.linkedin.com/in/n-g-a132703a

  15. 20

    20: Navigating Quality and Retention: Insights from ETQ

    Join host Andrew Makl as he sits down with Tim Burke, Senior Account Executive at SIG, and Tom Budreau, VP of Sales for ETQ, Hexagon. They delve into the impact of reviews, the increasing quality stakes, strategies for employee retention, ideal outreach candidates, and the unparalleled customer experience offered by ETQ. Don't miss this episode, which is packed with expert advice and industry insights! ______________ Show Links Learn more about Andrew and SIG's work: strategic.com Instagram: https://www.instagram.com/strategicinformationgroup/ Facebook: https://www.facebook.com/strategicinformationgroup LinkedIn: https://www.linkedin.com/company/strategic-information-group/   Guest Links: Website: https://www.etq.com/ Facebook: https://www.facebook.com/etqllc Instagram: https://www.linkedin.com/company/etq/ Twitter: https://twitter.com/etqsoftware LinkedIn: https://www.linkedin.com/company/etq/ YouTube: https://www.youtube.com/c/EtQsoftware

  16. 19

    19. Exploring the Fuuz Partnership with Craig Scott and Tim Rabaut

    In this exciting episode of Strategic Insights, host Andrew Makl is joined by Craig Scott, CEO of Fuuz, and Tim Rabaut, Senior VP of Customer Engagement at SIG. They discuss the innovative partnership between SIG and Fuuz and delve into what Fuuz offers: its transaction volume, SaaS solutions, and its flexibility. Tune in for an in-depth look at this dynamic collaboration!   Guest Links: Website: https://fuuz.com/ LinkedIn: https://www.linkedin.com/company/fuuz2/ YouTube: https://www.youtube.com/channel/UCJcJs6NTw3WM2tf6vgeKMbA  

  17. 18

    18. Unpacking The Defense Cloud: Insights with John Schmidt

    In this episode of Strategic Insights, host Andrew Makl meets with John Schmidt, VP of Managed Services and Security at SIG. They delve into the concept of the defense cloud, explore various software options, and discuss why Strategic Information Group is a preferred partner in this space. Tune in to gain a deeper understanding of the defense cloud solutions and their significance. _______ Show Links Learn more about Andrew and SIG's work: strategic.com Instagram: https://www.instagram.com/strategicinformationgroup/ Facebook: https://www.facebook.com/strategicinformationgroup LinkedIn: https://www.linkedin.com/company/strategic-information-group/ Guest Links: John Schmidt LinkedIn: https://www.linkedin.com/in/johnschmidt77/

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    17: Strategic Insights Leader Spotlight w/ Suzy Reno

    Learn more about the mindset and philosophy behind Strategic Information Group in this special interview, where our host Andrew discusses the tenets of SIG's philosophy - and the development of the organization and its offerings - with President & CEO Suzy Reno. Show Links Learn more about Andrew and SIG's work: strategic.com Instagram: https://www.instagram.com/strategicinformationgroup/ Facebook: https://www.facebook.com/strategicinformationgroup LinkedIn: https://www.linkedin.com/company/strategic-information-group/

  19. 16

    16: Strategic Insights - QAD Spotlight

    In this episode, filmed at the Henry Hotel during the QAD MidWest Fall User Conference 2023, Andrew interviews QAD Senior Business Consultant Jesse Rauch. Jesse sheds light on how QAD supports manufacturers who work in the defense industry. Show Links Learn more about Andrew and SIG's work: strategic.com Instagram: https://www.instagram.com/strategicinformationgroup/ Facebook: https://www.facebook.com/strategicinformationgroup LinkedIn: https://www.linkedin.com/company/strategic-information-group/ Guest Links Website: https://www.qad.com/

  20. 15

    15: Strategic Insights QAD Redzone Showcase

    In this special episode, filmed at the QAD MidWest Fall User Conference, Andrew interviews QAD Redzone Sales Director Matt Crabtree about an exciting product that shined in this event. Show Links Learn more about Andrew and SIG's work: strategic.com Instagram: https://www.instagram.com/strategicinformationgroup/ Facebook: https://www.facebook.com/strategicinformationgroup LinkedIn: https://www.linkedin.com/company/strategic-information-group/ Guest Links Website: https://www.qad.com/solutions/qad-redzone-connected-workforce

  21. 14

    14: Strategic Insights Partner Spotlight - Eagle Consulting

    In this partner products highlight, Andrew welcomes Eagle Consulting's Jim Micelli to the podcast. Jim shares the details - and philosophy - behind RF Express for QAD, Eagle's premier offering. Show Links Learn more about Andrew and SIG's work: strategic.com Instagram: https://www.instagram.com/strategicinformationgroup/ Facebook: https://www.facebook.com/strategicinformationgroup LinkedIn: https://www.linkedin.com/company/strategic-information-group/ Guest Links Website: https://www.eaglecondev.com/home/

  22. 13

    13: Strategic Insights iApprove Showcase w/ ISS Group & REA

    In this showcase, Andrew welcomes returning guest Andy Weinstein from the ISS Group and new guest Dennis Rausch, VP of IT at REA Magnet Wire. Together, they discuss how REA is utilizing The ISS Group's iApprove product. Show Links Learn more about Andrew and SIG's work: strategic.com Instagram: https://www.instagram.com/strategicinformationgroup/ Facebook: https://www.facebook.com/strategicinformationgroup LinkedIn: https://www.linkedin.com/company/strategic-information-group/ Guest Links ISS Group Website: https://issgroup.com/ REA Magnet Wire Website: https://www.reawire.com/

  23. 12

    12: Strategic Insights Customer Spotlight - Morrison Products

    In this customer spotlight, Andrew talks to Anne Scheurger, Senior Vice President at Morrison Products. Anne shares her experiences working with SIG, and goes in-depth on the relationship between the two organizations. Show Links Learn more about Andrew and SIG's work: strategic.com Instagram: https://www.instagram.com/strategicinformationgroup/ Facebook: https://www.facebook.com/strategicinformationgroup LinkedIn: https://www.linkedin.com/company/strategic-information-group/ Guest Links Website: https://morrisonproducts.com/

  24. 11

    11: Strategic Insights Partner Spotlight: Corpay

    In this special partner spotlight, filmed at the Henry Hotel during the QAD MidWest Fall User Conference 2023, our host Andrew Makl sits down with Strategic's Technology Solutions Manager Walter Little to talk about how Strategic Information Group goes outside the box for their clients. Later, Walter interviews Mark Penserini, Vice President of Partner Management at Corpay, SIG's newest partner and a global leader in business payments. Show Links Learn more about Andrew and SIG's work: strategic.com Instagram: https://www.instagram.com/strategicinformationgroup/ Facebook: https://www.facebook.com/strategicinformationgroup LinkedIn: https://www.linkedin.com/company/strategic-information-group/ Guest Links Corpay Website: https://www.corpay.com/en-US  

  25. 10

    10: Quality Management is a Sales Tool

    Quality is everything, and this week, we welcome SIG's Senior Solutions Architect David Rendel to the show to dicuss how SIG is innovating quality management. As businesses move away from antiquated quality manuals and into more integrated solutions, SIG is helping people across the world make their transition. As David says, too much data can be problematic. So, today, we talk about how raw data is distilled into actionable information, with insights on: Preventative vs. Risk-Based thinking: David shares what the popularization of risk-based decision-making means for you and your business. Interestingly, many of the processes in automotive actually started in the aerospace industry. Funnily enough, automotive companies have innovated on these to such a degree that aerospace is now racing to catch up! David relates a story of a $300,000 error that could have been avoided with the right systems in place. Show Links Learn more about Andrew and SIG's work: strategic.com Instagram: https://www.instagram.com/strategicinformationgroup/ Facebook: https://www.facebook.com/strategicinformationgroup LinkedIn: https://www.linkedin.com/company/strategic-information-group/

  26. 9

    9: Exception Management

    If you find that there are more exceptions than rules in your day-to-day business, this may be the episode for you. This week, Andrew welcomes Strategic Information Group’s Paul Kennedy to the podcast. Paul is a Senior Business Solutions Executive at SIG, and he joins us to talk about how SIG EDI eliminates human error from business equations. Rather than a Rube Goldberg machine of loosely connected systems, SIG EDI consolidates EDI tools for a smoother (and less costly) experience. Highlights from this deep dive include: Reactivity: SIG moves at the speed of business. Paul explains the framework that makes what we do possible. Rather than onboarding several systems, SIG EDI trains users on a subscription-like model, which lowers the difficulty barrier for new adopters. Paul shares some of the many, many tools that SIG brings to bear based off of their platform. Avalara is making interstate commerce a lot less of a hassle. From automating the painstaking process of calculating sales taxes, to simply helping businesses get organized, Avalara has a lot to share. This week, we highlight some of their offerings, and offer inside perspectives on issues such as: Don’t be painful to buy from. We talk about how Avalara takes some of the sting out of the transaction process. According to Christine, Wayfair changed everything. We talk about how complex tax calculations became a regular part of running a small business. Repeatability is paramount. Ian and Christine dive into the processes that make it easier to conduct large-scale business across multiple states. Show Links Learn more about Andrew and SIG's work: strategic.com Instagram: https://www.instagram.com/strategicinformationgroup/ Facebook: https://www.facebook.com/strategicinformationgroup LinkedIn: https://www.linkedin.com/company/strategic-information-group/

  27. 8

    8: Big, Hairy, Audacious Goals

    Episode Description: Avalara loves taking on BHAGs: Big, Hairy, Audacious Goals. In this week’s episode, Sales Executive Ian Zwit and Senior Sales Consultant Christin Martin talk about how Avalara is making tax compliance a lot less of a hassle. From automating the painstaking process of calculating sales taxes to simply helping businesses get organized, Avalara has a lot to share. This week, we highlight some of their offerings, and offer inside perspectives on issues such as: "Don’t be painful to buy from." We talk about how Avalara takes some of the sting out of the transaction process. According to Christine, Wayfair changed everything. We talk about how complex tax calculations became a regular part of running a small business. Repeatability is paramount. Ian and Christine dive into the processes that make it easier to conduct large-scale business across multiple states. If you want to hear Ian talk a bit more about how Avalara Tax Research can help your business get organized, check out this 7-minute demo. Show Links Learn more about Andrew and SIG's work: strategic.com Instagram: https://www.instagram.com/strategicinformationgroup/ Facebook: https://www.facebook.com/strategicinformationgroup LinkedIn: https://www.linkedin.com/company/strategic-information-group/ Guest Links Avalara Website: https://www.avalara.com/us/en/index.html Facebook: https://www.facebook.com/avalara/ YouTube: https://www.youtube.com/c/Avalara LinkedIn: https://www.linkedin.com/company/avalara/ Twitter: https://twitter.com/avalara

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    7: Change is the New Constant

    The only guarantee in 2023 is that there are no guarantees. As the world continues to accelerate, we sit down with Jennifer Petrosky, head of QAD's Life Science Division, to talk about how professionals are keeping up with the times. With over 450 sites live on QAD in 60 countries, Jennifer offers us a unique look at not only what QAD offers, but how QAD uses feedback and collaboration to keep offering better solutions for customers who need it most. Check out this week's episode for an appraisal of the industry today, and a look at where it could be going tomorrow. Show Links Learn more about Andrew and SIG's work: strategic.com Instagram: https://www.instagram.com/strategicinformationgroup/ Facebook: https://www.facebook.com/strategicinformationgroup LinkedIn: https://www.linkedin.com/company/strategic-information-group/ Guest Links QAD Website: https://www.qad.com/ QAD LinkedIn: https://www.linkedin.com/company/qad Jennifer's LinkedIn: https://www.linkedin.com/in/jennifer-petrosky  

  29. 6

    6: Good Strategies Stack

    There can be no strategy without structure. This week, Andrew sits down with Strategic Information Group's Director of IT Security and Strategic Services John Schmidt. Together, they discuss the decade of behind-the-scenes work that has gone into improving SIG's user experience. Under John, SIG has moved past the traditional break-fix formula and into a collaborative, accessible framework that makes solving problems easier. How they did it, and the powerful tools and integrations now available as a result, are at the heart of this week's informative episode. Show Links Learn more about Andrew and SIG's work: strategic.com Instagram: https://www.instagram.com/strategicinformationgroup/ Facebook: https://www.facebook.com/strategicinformationgroup LinkedIn: https://www.linkedin.com/company/strategic-information-group/  

  30. 5

    5: The Speed of Business

    No matter your industry, the pace of business is not slowing down. In this episode, Andrew is joined by Neil Hussey and Rachel Chung from Prophix. Prophix makes budgeting, reporting, and forecasting simpler with their comprehensive platform and today, they are here to share their Strategic Insights with you. Learn how businesses of all sizes are accelerating in this week's episode. Show Links Learn more about Andrew and SIG's work: strategic.com Instagram: https://www.instagram.com/strategicinformationgroup/ Facebook: https://www.facebook.com/strategicinformationgroup LinkedIn: https://www.linkedin.com/company/strategic-information-group/ Guest Links Website: https://www.prophix.com/

  31. 4

    4: It’s All About Loyalty

    A lot of things have changed since CEO Andy Weinstein first started ISS Group in 1987. The importance of loyalty in business is not one of them. In this episode, Andy joins Andrew to talk about going beyond the basics and providing value, and how to leverage technology to empower your partners and clients. Topics covered include: Where do I start? Andy offers a crash course on purchasing and implementing the right tools for you. When do I start? Andy cautions leaders against waiting too long to start planning ahead. What does Work From Home mean for the future of business technology? Show Links Learn more about Andrew and SIG's work: strategic.com Instagram: https://www.instagram.com/strategicinformationgroup/ Facebook: https://www.facebook.com/strategicinformationgroup LinkedIn: https://www.linkedin.com/company/strategic-information-group/ Guest Links Connect with Andy on LinkedIn: https://www.linkedin.com/in/anweinstein/ ISS Website: https://issgroup.com/

  32. 3

    3: QAD is a Foundation

    QAD is not an add-on, it's a bedrock, according to Sean Brown, Global IT Director at Somero Enterprises. In this episode, Sean joins our own Andrew Makl and the two dive into how the pros make QAD go and grow for businesses. Topics covered include: Customizations vs. Integrations AI trends in and out of the channel. The keys to customer service in QAD. Show Links Learn more about Andrew and SIG's work: strategic.com Instagram: https://www.instagram.com/strategicinformationgroup/ Facebook: https://www.facebook.com/strategicinformationgroup LinkedIn: https://www.linkedin.com/company/strategic-information-group/ Guest Links Somero Enterprises Website: https://www.somero.com/

  33. 2

    2: Finding the Right Partnership

    Good partnerships make good companies. This week, Andrew welcomes to the podcast SIG Senior Sales Executive Mike Grinage, joined remotely by Mike’s client Trevor Burnette, IT Director for Mayne Pharma. Together, they break down the beginnings of their successful partnership and offer a look into how good partnerships are maintained. From completing a massive project two months prior to the deadline to the debate of cloud storage vs. data centers, there are plenty of Strategic Insights in this new episode!Show LinksLearn more about Andrew and SIG's work: strategic.comInstagram: https://www.instagram.com/strategicinformationgroup/Facebook: https://www.facebook.com/strategicinformationgroupLinkedIn: https://www.linkedin.com/company/strategic-information-group/Guest LinksTrevor's LinkedIn: https://www.linkedin.com/in/trevor-burnette-1169059Mayne Pharma LinkedIn: https://www.linkedin.com/company/mayne-pharma?trk=public_profile_topcard-current-companyMayne Pharma Website: https://www.maynepharma.com/

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    1: QAD Training and the Ecosystem w/Stephen Rosenthal

    Welcome to Strategic Insights, a podcast brought to you by Strategic Information Group, a 30-year leader in the enterprise software space. Hosted by Senior Account Executive Andrew Makl, this podcast will educate you on the problems businesses face today, and introduce you to the exceptional people who use the power of enterprise solutions to solve them.We kick off our podcast series with special guest Stephen Rosenthal, CEO of PICS DocLib. Stephen and Andrew both give an overview of the industry, focusing on QAD and the changes coming to business operations. Tune in to hear insights (pun intended) on how the pros are preparing for the future. We hope you enjoy!Show LinksLearn more about Andrew and SIG's work: strategic.comInstagram: https://www.instagram.com/strategicinformationgroup/Facebook: https://www.facebook.com/strategicinformationgroupLinkedIn: https://www.linkedin.com/company/strategic-information-group/Guest LinksLinkedIn: https://www.linkedin.com/in/stephen-r-rosenthal/Website: https://www.doclib.net/

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ABOUT THIS SHOW

Welcome to Strategic Insights, a podcast brought to you by Strategic Information Group, a 30-year leader in the enterprise software space. Hosted by Senior Account Executive Andrew Makl, this podcast will educate you on the problems businesses face today, and introduce you to the exceptional people who use the power of enterprise solutions to solve them.

HOSTED BY

Speakeasy Podcast Network

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