The BHPH Morning Show

The bar has moved — and the dealers winning right now know it. Jim sits down live with operators who are in the middle of it, talking candidly about what great customer service actually has to look like in 2026. The conversation includes a look at the first dealer LOIs signed to deploy White Hat certified AI personas in customer-facing roles — and what that really means for the human side of this business. Real dealers, real answers, no fluff. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!  We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.

We’re stepping into new territory—and we’re not doing it alone. In this episode, we officially announce the launch of a new documentary-style podcast series that will follow the real-world rollout of White Hat Way’s “Early Warning" AI subscription service. This isn’t theory or a lab test. Dealers are already stepping forward, opening their operations, and allowing the industry to watch what happens when agentic AI is deployed with a clear purpose: improving customer retention in BHPH and LHPH. But pioneering in this way works best when it’s collaborative. Even better when it's transparent. Today, we’re extending the invitation to the DMS providers of the enrolled dealers since they sit at the center of the data. As Early Warning AI goes to market, it will do so publicly - successes, snags, real stories. Today, we’ll lay out: What “Early Warning AI” actually is—and what it is not Why customer retention is the proving ground for this technology How participating dealers are approaching the rollout Where DMS providers fit into the equation (and why their role matters) What this documentary series will capture as the story unfolds There’s no established playbook here. Just a shared belief that when we get this right, the result won’t just be better technology—it will be better outcomes for dealers and the customers they serve. This is the starting line. Join us. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!  We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.