PODCAST · technology

The Book or the Car? No The Cloud!

by The Book or the Car? No The Cloud!

Anika opens with a weekend chat, leading to James mentioning he needs a solution for his VIP car service company and is looking at 'Genesys.'Giovanni want to show he knows about religion mentioning Genesis being the first book of the Bible thinking James meant the book of Genesis, while Anika riffs on the Genesis car—setting up a playful unraveling of the actual tech topic.James shares a quick anecdote: "Last week, a customer tweeted at us about a missing limo, and I realized our current system doesn’t even catch social media complaints till it's too late."Genesys Cloud Social: Bringing Order to Digital ChaosIntroduction to Genesys Cloud Social: how it unifies social media engagement, allowing brands to track, respond, and manage reputation across Facebook, Twitter, etc.Anika explains, with her marketing background, how Genesys' AI classifies sentiment and helps agents prioritize posts: "We once caught an angry influencer’s post early and turned them into a superfan!"The trio deb