The Canberra Business Podcast

If your retirement plan is “sell the business one day,” you’re not alone, but you might be taking more risk than you realise. We sit down with Craig Phillips from Phillips Wealth Partners, a Canberra-based financial planning firm, to unpack how small business owners can build a clear business exit strategy without guessing their way through the biggest financial decision of their lives. We dig into why business owners often have lower superannuation balances than employees, and how irregular income and an all-in bet on one illiquid asset can leave you exposed.Craig explains sequencing risk in plain language: the market might not cooperate when you want to sell, even if you’ve picked a perfect date on the calendar. From there we get practical, starting with a retirement spending plan and a target income number, then stress testing what happens if the business sells for less than expected. We also talk business valuation and why an independent view from a business broker can be a game changer, even if you are years away from selling.We cover superannuation strategy beyond “set and forget,” including reviewing investments, fees, and performance, plus what changing rules like payday super mean for compliance and cash flow. We finish with the tax side of exiting, including the reality of capital gains tax and why small business CGT concessions can depend on timing, structure, and early planning. If you want more choice and control over your retirement timeline, this conversation lays out the checklist and the team you need around you.Subscribe for more practical Canberra business insights, share this with a business owner who keeps putting retirement off, and leave a review with the one question you want answered about exiting your business.

Chaos loves a vacuum, and small businesses feel it first. We sit down with Mike Meyer of M31 to explore how leaders can cut through noise, make smarter decisions, and take ownership of cybersecurity without turning into the IT department. The conversation starts with the shift from old, linear playbooks to a world where assumptions change overnight. Mike explains why divergent thinkers thrive under complexity and how leaders can turn that creative energy into practical structure that protects revenue and trust.We get honest about cyber risk. The most damaging incidents often aren’t cinematic hacks; they’re everyday failures like an unencrypted laptop left in a cab or a lost USB stick full of client data. Mike reframes information as the secret sauce of a business—systems, workflows, pricing logic, and client history that create leverage—and shows how to safeguard those assets with simple, repeatable practices. We dig into the growing reality of director liability and why “the tech team has it” no longer satisfies duty of care. Instead, owners need fluency: the ability to ask clear questions, set risk appetite, and demand evidence that controls actually work.If you run a small team, the trap isn’t ignorance—it’s over-delegation. Feeling out of depth, many owners outsource judgment instead of tasks, creating a grey zone where no one owns trade-offs. Mike offers a fix: curiosity, courage, and a light systems mindset. Learn enough to read the signals, require plain-English reporting, assign decision rights, and test basics like backups and recovery times. We also talk about fractional talent, integrating multiple specialists, and using simple templates and checklists to keep security aligned with fast-changing products and markets.We wrap with details on a leaders-only workshop delivered with ISO Matters: cybersecurity for leaders, not technicians. Attendees map their critical assets, clarify roles, and leave with practical templates to raise maturity without bloat. Subscribe, share this with a fellow owner who’s juggling risk and growth, and leave a review telling us the one cyber safeguard you’ll implement this quarter.

A migrant-led business can be commercially sharp and still lead with mission, and Himayat Support Services is proof. We’re joined by Waheed Jayhoon to explore what “trading for purpose” looks like on the ground in Canberra, from culturally competent community support to building a model that can scale without losing integrity. We dig into the real settlement barriers migrants and refugees face, including language and cultural friction in hiring, limited social support, and the complicated reality of qualification recognition and licensing. Wahid shares a powerful reminder that the cost of underemployment is not just personal, it is economic too, and that many obstacles are more solvable than we assume when services are designed with people at the centre. From there, we get practical about disability support as an NDIS provider: why trust and in-language care matter, how to reduce exploitation risks for support workers, and what it takes to lead a diverse team working across seven or eight languages. Wahid also speaks candidly about living with ADHD, leaving a comfortable public service career, managing early business risks, and why mentors, feedback, and strong partnerships are essential for any founder, especially in the social enterprise space. If you care about social impact, small business growth, migrant entrepreneurship, and the future of culturally competent care in Canberra, this conversation will give you both perspective and usable ideas. Subscribe, share the episode with someone building a purpose-led business, and leave a review so more listeners can find the show.

Your business is creating data every day, but most of it never gets a chance to help you. We talk with Michael Redman from Redders IT about analytical AI and why it’s one of the most practical ways for small business owners to improve decisions without turning into a full-time “data person”.We dig into what analytical AI actually does: spotting patterns in the operational data you already have, from point-of-sale transactions and customer purchase history to inventory movement and staff scheduling. Michael shares the fastest place to start for many SMEs: customer segmentation. When you know who buys most often, who spends the most, and who has drifted away, you can run tighter marketing, smarter offers, and more targeted social media and advertising campaigns.We also widen the lens to external data sources that can sharpen your forecasts and planning: economic indicators, local demographics, weather, nearby events, competitor signals, and industry benchmarks. From there, we map a realistic path forward, including how a small proof of concept can deliver useful insights in roughly six to ten weeks, and why the gains often come as small improvements across many parts of the business that add up to meaningful ROI.Finally, we get honest about the risks: data privacy, data security, and the challenge of knowing when AI is returning facts versus confident-sounding interpretations. Michael explains why professional advice can save time and reduce risk, and what to ask any provider about data storage and data management policies. Subscribe for more practical small business tech conversations, share this with a business owner who is AI-curious, and leave a review. What question would you ask your own business data if it could answer honestly?

Canberra has world-class talent, but talent alone doesn’t guarantee small business innovation. We sit down with Uwe Dulleck, Executive Dean of the Faculty of Business, Government and Law at the University of Canberra, to get honest about why a highly educated city can still be only “average” on research-driven innovation and productivity and what we can do about it.We walk through a practical answer: a new University of Canberra and Canberra Business Chamber research partnership that matches business funding up to $5,000 to help SMEs test ideas with real evidence. We talk about the kinds of questions that fit, building a business plan for a new product or service, understanding customer trust and adoption, pressure-testing a “gadget” that isn’t quite working yet, and even measuring the real impact of new legislation on employers and workers. If you’ve ever felt stuck between a hunch and a decision, this is about turning uncertainty into learning.We also zoom out to the bigger innovation ecosystem. Why do we so often look to government first, and what changes when businesses, academics, and community partners build solutions together? Uva shares what she’s seen in Germany and in parts of Asia where university-industry collaboration is normal, entrepreneurial spirit is stronger, and respect for research translates into faster change. We end with the realities: insights can land in weeks or months, paperwork support matters, and a small pilot can open doors to larger funding and bigger collaborations.If you’re a Canberra business owner with a question worth answering, listen, share this with someone who needs it, and subscribe so you don’t miss what comes next. If you found it useful, please leave a review and tell us: what would you research first?

Prices move, rates rise, and suddenly every decision feels harder. We sit down with Professor Uwe Dulleck, Executive Dean at the University of Canberra, to unpack what inflation really is, why central banks lean on interest rates, and how businesses can navigate a world where money is tighter and planning matters more than ever. No jargon, just clear frameworks you can use to make smarter calls.We start by demystifying inflation: when demand outpaces supply, prices climb. Professor Dulleck explains how rate hikes curb spending by shifting cash toward savings and lifting debt costs, while also acknowledging global forces—supply chains, geopolitics, technology—that push prices higher regardless of local behavior. Then we get to the heart of sound strategy: predictability. A credible 2–3 percent inflation target anchors expectations, giving owners and managers the certainty to hire, invest, and price without constant guesswork. When expectations drift, uncertainty taxes every choice, from wages to capital spending.The conversation turns practical fast. What do rising rates do to margins, hiring, and growth plans? Who bears the brunt—households, small firms, large organisations—and who might quietly benefit? We break down why fixed vs variable debt matters, how to balance short and long maturities, and the trade-offs of refinancing or hedging. We also examine policy alternatives: the pitfalls of wage and price controls, the role of fiscal tightening in draining excess demand, and when targeted regulation might address windfall rents without choking adaptation.For owners weighing price rises, we offer a simple guide: let your market and demand elasticity lead. Matching headline inflation can protect perception if your value holds, but aggressive moves risk losing customers. Communicate clearly, add visible value where you can, and consider fewer, well-timed adjustments. Finally, we map resilience steps for the months ahead: stress test cash flow, streamline costs, prioritise profitable lines, and invest in productivity so you can do more with less. When inflation cools and rates settle, disciplined operators will be ready to grow.If this conversation helps you see the road ahead with more clarity, follow the show, share it with a colleague, and leave a quick review—what pricing or debt move are you considering next?

Mental health risk at work isn’t an abstract HR topic anymore—it’s a daily operational reality. We sit down with Keith Govias, Workplace Safety and Risk Principal at EML Group, to demystify psychosocial hazards, decode the latest regulations, and share practical steps any employer can use to protect people and performance. From role clarity and hybrid complexity to customer aggression in frontline settings, we chart what’s changing and what to do next.Keith breaks down the big stats without the jargon: a decade-long surge in time lost to mental health injury, millions living with anxiety or depression, and why accepted claims only show a fraction of the real burden. We talk about who is most exposed—young workers, women, older workers, and culturally and linguistically diverse teams—and why certain sectors like healthcare, education, public administration, retail, and hospitality face the highest risk. The message is clear: treat mental health as a continuum and design work to reduce predictable stressors before they become claims.You’ll hear concrete tactics you can deploy this week: tighten role expectations through regular check‑ins, make feedback frequent and low‑friction, encourage early reporting, and connect people to support like EAP. For small businesses with thin staffing, we discuss transparent co‑design—inviting employees to shape workable adjustments within real constraints. We also explore environment and customer‑journey design: volume, lighting, signage, queue systems, and even air conditioning can flip interactions from calm to confrontational. Finally, we map the compliance essentials: identify hazards, assess risks, implement controls, and consult workers, backed by simple documentation and visible follow‑through.Subscribe for more candid conversations that blend evidence, regulation, and practical playbooks for safer, smarter workplaces. If this episode helped, share it with a manager or owner who needs a clear plan, and leave a review to support the show.

Tired of hearing that inclusive hiring is “too hard” or “too costly”? We sat down with Jigsaw Australia’s Canberra hub manager, Lucas Tyson, to unpack a model that proves otherwise: real workplace training through digitising projects, award wages from day one, and structured support that makes placements stick. This is a ground-level look at how to turn paperwork backlogs into purposeful work and transform hesitation into confident hiring.We walk through how Jigsaw blends an NDIS-backed mission with a social enterprise engine, giving participants hands-on experience while delivering reliable results to councils, schools, and businesses. Lucas explains why paying award wages is non-negotiable, how loyalty and focus show up on the job, and where part-time pathways help people build stamina without overwhelming teams. You’ll hear exactly how their support scales—from pre-start education for supervisors to on-the-job coaching—and why that approach helps managers overcome the fear of added workload.We also demystify job carving, with practical examples of tasks that boost team productivity: data entry, report prep, online research, and records management. As technology evolves, we tackle the AI question head-on—how to train people to use basic AI tools to speed up workflows while keeping human judgment at the center. Lucas shares where placements are growing across government and private sectors, what Canberra’s disability employment targets look like in practice, and how new programs like Inclusive Employment Australia open the door with wage subsidies and real guidance.If you lead a team or advise hiring managers, this conversation gives you the playbook: educate your leaders, design roles around strengths, and partner with experts who stand beside you through the transition. Ready to see how inclusive employment can be both ethical and efficient? Follow the show, share this episode with a colleague, and leave a review with the one role you’d carve first—we’d love to hear what you’d try next.

Looking for a faster path into global markets without starting from scratch? We sit down with Egypt’s ambassador Mr Hani Mohamed Nagi to map out a clear route for Australian businesses to scale across Africa, the Middle East, and Europe using Egypt as a strategic base. This is a practical tour of policy, opportunity, and on‑the‑ground support that helps founders, exporters, and investors move from interest to action.We unpack Egypt’s growth story and why structural reforms have made it easier to set up, operate, and expand. You’ll hear how the one‑stop investor service center streamlines registration and permits, and how the golden license compresses approvals for strategic projects in renewables, manufacturing, logistics, and export-led industries. The incentives run deep: customs relief for production machinery, targeted tax deductions, golden visas for priority sectors, and clear rules on profit repatriation. Pair that with a domestic market of over 110 million people and trade agreements that open doors to 102 countries, and you have a platform purpose-built for regional expansion.Sector by sector, the opportunities are concrete. Mining remains a standout with proven Australian operators and new junior explorers active across gold and critical minerals. Energy is accelerating, from solar to green hydrogen, supported by COP27-era partnerships and strong investor interest. Education links are growing too, as universities build joint programs that feed talent into industry collaboration. We also talk business culture—fast, direct, and outcomes-focused—and the infrastructure that keeps things moving: ranked roads, multiple airports, and major seaports.The human element matters. A well-integrated Egyptian diaspora in Australia bridges trust and offers real-world proof points, while rising tourism and cultural ventures show how small projects can scale into broader trade. We close with practical guidance: how the embassy engages with companies, who to talk to, and what to expect during a market visit to free zones and key agencies. If you’re exploring new growth channels or seeking a launchpad into multiple regions, this conversation lays out exactly where to start and how to build momentum.Enjoyed the conversation? Follow the show, share it with a colleague, and leave a quick review to help more business owners find these insights.

Ready to stop guessing at social media and start leading it? We sit down with Susie Basiaco, founder of The Social Nest, to unpack how a former e‑commerce owner turned strategist builds real results without chasing every trend. Suzy shares the pivotal lessons that took her from packing secondhand books in her lounge room to shaping campaigns for micro, small, and mid‑sized businesses across Canberra and beyond.We dig into the essentials of a useful social strategy: defining your audience, clarifying your point of difference, choosing content pillars, and setting KPIs that go beyond vanity metrics. Susie explains why you shouldn’t try to “propose on the first date,” mapping a practical funnel from brand awareness to conversion that respects how trust is earned online. You’ll hear where LinkedIn is underrated for services, when Meta’s ecosystem still wins, how TikTok fits for product brands, and why emerging platforms like Bluesky only matter if your customers are there.If video feels daunting, Susie’s toolkit makes it doable: start with your phone, capture behind‑the‑scenes, use voiceovers if you’re camera‑shy, and build an evergreen content library that scales. We also get candid about the business side—setting boundaries, saying no, and managing expectations—so your marketing doesn’t burn you out. Plus, a quick take on emoji etiquette and keeping posts authentic in an AI‑heavy feed.Whether you’re a tradesperson, a retailer, or a consultant, you’ll walk away with clear steps to cut through algorithms, grow a community of advocates, and turn attention into action. If this conversation helped, follow the show, share it with a friend, and leave a review so more Canberra businesses can find it.

Want the real reasons Canberra homes cost more—and what would actually move the needle on supply? We sit down with Taz Building Group CEO Suman Dhillon to unpack a 13‑year climb from one home to a $30 million operation, delivering 70–80 new builds a year while keeping clients coming back. From stable subcontractor teams to five‑month build timelines after approvals, Suman shares how paying trades on time, standardizing processes, and protecting the client experience compound into reliable delivery and word‑of‑mouth growth.We dig into the numbers and the nuance. Canberra’s construction costs skew higher than Sydney and Melbourne, not because of materials, but because the trades pool is smaller and aging. With many seasoned carpenters and stonemasons retiring, the city needs more apprentices, stronger migration pathways, and better storytelling about why Canberra is a great place to live and work. Suman also breaks down where policy bites: lengthy DA and BA processes, entity clearances, and conditions that can stretch townhouse projects to nearly two years before ground is broken—costs that inevitably surface in final prices.Prefab sounds like a silver bullet until local realities set in. Canberra’s varied block sizes, slopes, and a strong appetite for custom designs limit off‑the‑shelf efficiencies. The path forward, Suman argues, blends smarter subdivision standards, selective use of pre‑approved plans for standard blocks, and buyer acceptance of fewer variations when speed matters most. We also tackle developer licensing rules, quality assurance after the pandemic’s builder boom, and fresh zoning changes that open RZ1 infill to accelerate supply—provided approvals don’t remain the bottleneck.If you’re weighing a new build, Suman outlines the sweet spot: a four‑bedroom, 250 m² home with above‑basic inclusions in the $500k–$600k band, plus true end‑to‑end support from land choice to handover. It’s a grounded look at what’s working, what isn’t, and where Canberra can credibly gain speed without sacrificing standards. Enjoyed the conversation? Follow the show, share this episode with a friend, and leave a quick review to help more Canberrans find it.

A hotel door that scans your face sounds futuristic, until it won’t let you back in after breakfast. That story sets the stage for a candid tour through AI’s promise and pitfalls with Dr. Ryan Payne of CanBe Lab at the University of Canberra. We dig into how convenience can collide with bias, what inclusive design looks like in practice, and why Canberra is a powerful proving ground for responsible, human-centered innovation.Ryan bridges global AI governance and local impact, sharing how behavioral science helps people actually use technology wisely. We unpack everyday risks like pasting sensitive text into public models and demystify model behavior, prompt tactics, and memory limits. From there, we dive into the lab’s hands-on projects: robot camps and computational thinking for kids, high school programs on cyber resilience and scam risk, and health research that uses better data to reach underserved communities with meaningful prevention. Along the way, we examine the hidden signals in our devices, including gendered voice assistants and the norms they reinforce.One standout initiative aims to expand children’s aspirations by securely visualizing them in a wide range of future careers traditional and non-traditional powered by on-site infrastructure and strict privacy. We talk partnerships with startups, energy providers, and global tech firms, and we share pragmatic advice for founders: show up, help first, and make the complex simple. The throughline is clear: move faster than harm, measure inclusion, and design for dignity. If you care about AI ethics, behavioral insights, or building products people trust, this conversation offers practical examples and a roadmap for action.Enjoyed the conversation? Follow Canberra Business Podcast, share this episode with a colleague, and leave a quick review to help others find it. Got thoughts on the Mission Impossible vs Bond debate or how to make AI more inclusive? Drop us a message at infocanberbusiness.com.

What if the problem isn’t the pipeline, but the job ad? We sit down with Craig Wallace, Head of Policy at Advocacy for Inclusion, to unpack why disability employment remains stuck and how a simple shift—hiring for inherent requirements instead of generic checklists—can unlock talent and performance. Craig explains how AFI blends individual advocacy with systemic reform, drawing on lived experience to solve real access issues while pushing for better laws, budgets, and attitudes across the ACT and beyond.We dive into the ACT’s bold move to hand the International Day of People with Disabilities to community leadership, turning a symbolic date into a platform for media partnerships, leadership dialogues, and culture-shaping events. That change models what inclusive design looks like when people with disability lead the agenda. For employers, it’s a practical lesson: engage early, listen closely, and build structures where inclusion is part of how work gets done.If you’re ready to move from intent to impact, this conversation offers a clear, evidence-minded path forward for Canberra businesses and any team serious about disability inclusion, workforce capability, and better hiring. Subscribe, share this with a hiring manager, and leave a review with one change you’ll make to your next job ad.

A pen test won’t save your business if the cleaner unplugs your backup server. We dig into Purple Resilience with Aris Zinc Group's Lizzie Christiansen and Michelle Carn to show how true operational strength blends cyber defense with people, process, and supply chain readiness. From tailgating and propped warehouse doors to vendor failover and business continuity drills, we share the simple fixes and smarter tests that keep small and medium enterprises running when things go wrong.We talk through real scenarios that reveal where risk hides: friendly staff who hold doors open, outdated binders no one reads, third‑party providers that pass audits but fail under pressure. You’ll hear how to coordinate red and blue teams through a neutral “green” layer, why independent testing matters, and how to convert findings into clear playbooks your team can actually use. We also unpack ESG as everyday behavior—safety, inclusion, and ethics that reduce exposure and build trust—not a buzzword or a dusty policy.AI takes center stage too, but with nuance. Lizzie argues AI should be an and, not an or: great for formatting policies, compliance monitoring, and surfacing signals, but never a replacement for professional judgment or local context. We examine pitfalls like automated CV floods and contract drafting without legal review, then outline where AI can genuinely help SMEs gain time without taking on new risk. Along the way, we explore regulatory shifts such as Fair Work and AML obligations, plus lessons from major outages, and why Australian SMEs can compete globally by tightening culture, process, and supplier assurance.Walk away with a punch list: schedule short scenario drills, verify vendor failovers, enforce badges and no tailgating, modernize contracts, and adopt two tools that save time and shrink exposure. If this conversation helps you spot even one blind spot, share it with a peer who could use a stronger safety net. Follow, rate, and leave a review to help more business owners build resilience that actually works.

A Canberra success story meets global scale: Greg sits down with Sarah Bailey, Group Executive Director and CEO Australia at Penten Amio, to unpack how a startup founded by 11 local families became a trusted partner to the Five Eyes. From secure communications that enable classified access anywhere to AI powering electronic warfare decoys, we get inside the technology, the strategy, and the people behind a binational mission.Sarah walks us through the merger of Pen10 and AMIOsec—why it felt like a natural conclusion after years of co-developing tech, how the combined team brought Australian innovations like Trap Radio and HLX to DSEI in London, and why scale opens doors in markets like Canada. We also get a candid look at the mechanics of complex deals: multiple shareholders, new financing, and navigating national security investment rules across two countries without losing momentum or mission clarity.The conversation zooms out to a fast-changing cybersecurity landscape where phishing is disturbingly convincing and every organization—not just defence—needs to treat cyber as a whole-of-business responsibility. Sarah offers practical guidance leaders can act on now: build secure-by-default systems, train with real-world examples, and normalize open dialogue about risk. We close on leadership—how words shape work, why values alignment matters, and what it feels like to be the only woman in the room when ideas land differently depending on who talks about them. It’s an honest, grounded look at building resilient tech, cohesive culture, and steady leadership across time zones and turbulent headlines.If you enjoy thoughtful conversations on defence technology, cybersecurity, AI in electronic warfare, and real-world leadership, follow the show, share with a colleague, and leave a quick review to help others discover the pod.

What does it take to prove competence when the stakes are sky-high? We sit down with ASPEQ’s Hamish Finlay to unpack how a New Zealand–born exam provider became a global engine for regulators, running high-stakes testing for pilots, trades, healthcare, and emergency services across 25 countries while anchoring leadership, IT, and candidate services right here in Canberra.Hamish traces the company’s origins to New Zealand’s regulatory reform, where policy and operations were separated and specialized providers took on exams. That shift allowed ASPEQ, owned by the NZ aviation industry to scale from civil aviation into safety-critical sectors. We explore why Canberra is a strategic base: access to skilled talent, proximity to federal stakeholders, a strong lifestyle that retains teams, and resilience against natural disaster risk thanks to cloud-first systems and operational redundancy. The catch? No direct flights between Wellington and Canberra turn easy day trips into two-day hauls, a real bottleneck for trans-Tasman business.We dig into how ASPEQ adapts to each market: from running full-service exam centers and invigilation in Hong Kong to providing secure booking and delivery platforms where regulators keep their own item banks. Cultural nuance matters; negotiation styles and business norms shift by country and even by Australian state. That complexity shapes growth plans with CASA, ASIC, and beyond, as ASPEQ targets regulated trades and healthcare where competence, safety, and trust are non-negotiable.Technology is the wildcard. Generative AI raises integrity risks if exams test recall instead of judgment, but it also offers powerful analytics and smarter workflows. Hamish shares how secure delivery and applied assessment keep results meaningful while enabling innovation. With an aging workforce and shortages in the trades, we discuss staged certifications that let people work safely on defined tasks as they progress, speeding entry without lowering standards. We close by tackling non-tariff barriers: they may feel protective at home, but they constrain exporters abroad and erode a rules-based trade environment that small, distant economies rely on.Subscribe and share your thoughts: should regulators adopt staged certifications more widely, and how should exams evolve to stay AI-resilient? If you enjoyed this conversation, follow the show, leave a review, and pass it on to a colleague who cares about safety, skills, and smart regulation.

Australia’s biggest customer isn’t a corporation; it’s the Commonwealth. We sit down with AQMN Legal’s Matthew Bautz to map a practical path for SMEs that want to sell to government without getting lost in rules, panels, and paperwork. Matthew explains why procurement inside Canberra runs on transparency and value for money, not speed. Including how that changes the way you bid, partner, and protect your IP.We get specific about entry points that work: subcontracting under primes, joining the right panels, and targeting sub-threshold opportunities where agencies can buy faster. You’ll hear how the CPR changes could tilt more work toward Australian businesses and SMEs, why carve-outs and panel dependence still matter, and how to use AusTender as a live radar for who buys what. We also dig into ASDEFCON complexity, the unfair contract terms regime that helps SMEs fight IP overreach, and the uncomfortable truth about limited recourse under the GPJR Act when panels are involved.This is a playbook you can act on: pick a niche, partner where it lowers risk, deliver flawlessly, and build a track record that makes renewals easy. Then, when you’re ready to scale, look to the United States—larger contracts, deeper programs, and a market that rewards proven value. We share how a planned chamber delegation to Washington, DC can accelerate relationships and help you set up the right onshore footprint.If you’re serious about winning government work at home and abroad, listen now, subscribe for future episodes, and share this with a founder who needs the roadmap. Got a question or a win to celebrate? Drop us a note and leave a review to help more SMEs find this conversation.

If your business runs on a card reader, a laptop, and a phone, you already rely on more connectivity and data than you think. We sit down with Telstra’s Nathan Gumley - Telstra Executive for Strategy, Transformation and Planning to unpack a practical playbook for growth and resilience: networks that do more than connect, AI that actually helps teams work faster, and security habits that stop expensive mistakes before they happen.We start with a clear look at Telstra’s strategy shift back to connectivity as a core value—and what “evolving connectivity” means for real-world problems. Nathan shares how network signals can help banks flag risky transactions within minutes of a scam call, why privacy and consent are non‑negotiable, and how transparency matters when deploying chatbots and customer-facing automation. For small businesses, the focus is pragmatic: Microsoft Copilot or Google Gemini to speed up documents and presentations, plus embedded AI inside accounting and workflow tools to reclaim hours without adding risk.Security threads through everything. Nathan breaks down the Essential Eight in plain language: strong passwords, MFA, limited admin rights, updates and patches, application hardening, backups you’ve tested, asset visibility, and user controls. We cover the rhythm that works—tag sensitive documents, manage permissions, remove access when staff leave, and run a lightweight audit every six months. On the network side, we dig into Telstra’s Cleaner Pipes approach to blocking scams, caller verification to build trust, and why resilience now means mobile plus fixed plus satellite. From food trucks at events to farms beyond coverage, partnerships with Starlink and satellite texting keep work moving when it matters most.We wrap with a look at startup energy across agri tech and applied AI, and why Canberra’s collaborative ecosystem gives local founders and operators an edge. If you want AI that amplifies your team, connectivity you can trust, and security you can actually maintain, this conversation has the steps to start today.Enjoyed the conversation? Follow, rate, and share the show with a business owner who needs a simple, effective plan for AI, security, and reliable connectivity.

Ready to steer a boat for the first time—at walking pace—past Parliament House and the War Memorial? Greg sits down with GoBoat Canberra co-owner Amy Wetherby to unpack how an electric picnic boat venture won locals’ hearts, turned casual staff into leaders, and kept sustainability at the centre without losing sight of cash flow and safety. This is a grounded, behind-the-scenes look at building a small tourism business that feels personal, responsible, and genuinely fun.Amy shares how she moved from weekend shifts to running the whole operation, what changed when she signed on as co-owner, and why the real magic is watching guests return to the dock with a new sense of pride. We dig into what makes GoBoat accessible—no licence needed, simple tiller steer, calm speed—and how thoughtful upgrades like sun canopies and an 800-watt motor setting improve comfort without chasing speed. We also get practical about the hard stuff: winter lulls, spring winds, and the judgment calls that balance safety with guest experience. Amy talks sustainability beyond electric motors—lake cleanups, local grazing boxes, and relationships that keep value in Canberra. If you’re curious about tourism, small business ownership, or how to grow through community feedback and lean innovation, this story offers clear tactics and generous inspiration.Enjoyed the conversation? Follow the Canberra Business Podcast on your favourite platform, share this episode with a friend who loves local stories, and leave a quick review to help more listeners find us.

What does it take to build a globally competitive content company from Canberra? Michael Tear, CEO of Wildbear Entertainment, reveals the extraordinary journey from two university students with a dream to a 180-person powerhouse creating documentaries for Netflix, Disney, BBC and beyond.The path wasn't straightforward. Starting with virtually no industry connections, Michael and co-founder Serge faced years of struggle before gaining traction. Their persistence eventually paid off, particularly after a 2014 merger that transformed their local production house into an international content creator. "It wasn't one plus one equals two," Michael explains, "it was one plus one equals ten."The digital revolution has completely transformed how Wildbear operates. From analog beginnings to today's AI concerns, Michael shares how they've adapted by reinventing their business model every few years while preserving what matters most: storytelling craft. "Even though technology changes, the fundamental elements of making a film remain the same," he notes.Current productions showcase their range - from documenting the War Memorial redevelopment to creating a feature on controversial former Queensland Premier Joe Bjelke-Petersen for Stan. Michael's leadership philosophy centers on alignment and talent: "Hire the smartest person and pay them as much as you possibly can - they'll add value way beyond what you imagine."Ready to discover how persistence, adaptation and people-first leadership built one of Australia's most successful documentary companies? This conversation offers invaluable insights for creative entrepreneurs navigating today's rapidly evolving media landscape.

When Michael Minns and Blanca Barreras of Hayes Recruitment stepped into our new podcast studio, they brought fresh perspectives on how digital transformation is reshaping the recruitment landscape while preserving the irreplaceable human element at its core."Digital transformation is a technology solution to a business problem," Michael explains, cutting through the buzzwords to the heart of what matters for organizations of all sizes. With Hayes placing around 800 temporary workers weekly across Canberra's government and private sectors, they've witnessed firsthand how digital capabilities have become essential for every business – not just those in tech.As AI reshapes recruitment processes, both experts maintain it serves as an assistant rather than a replacement. Michael predicts deeper AI integration by 2030 but emphasizes regulation will be the next frontier as capabilities double approximately every 30 days. "Until AI prompting is absolutely black and white, it's going to play a role, but never take over," he explains, highlighting why human intuition remains irreplaceable in matching the right people to the right opportunities.Whether you're building your team, enhancing your digital capabilities, or navigating the AI revolution, this episode offers practical insights from recruitment professionals who understand both the technical and human sides of business success. Subscribe to the Canberra Business Podcast for more conversations that help you navigate today's complex business landscape.

When office buildings become more than just places to work, magic happens. That's the powerful message Tashi Dorji, head of FlexSpace at JLL Flex Solutions, brings to the Canberra Business Podcast as he unpacks the evolution of co-working spaces from simple desk rentals to vibrant communities driving innovation and connection.Remember when "cool" offices just meant bean bags and ping pong tables? Those days are gone. Today's flexible workspaces serve as strategic assets for building owners and tenants alike, functioning as what Dorji calls a "Trojan horse for some really cool stuff" – podcast studios, media rooms, event spaces, and amenities that make commuting worthwhile. These spaces aren't just about accommodating work; they're about creating experiences that can't be replicated at home. The future of work isn't just about flexibility – it's about creating environments where meaningful connections happen naturally and people genuinely want to be.Haven Workspaces provides a diverse array of flexible membership options tailored to suit your professional needs. Their offerings range from a prestigious business address for startups and entrepreneurs, to convenient casual access for those requiring occasional workspace, to fully-equipped private offices designed for small teams and established enterprise organisations. Whatever your working style, Haven Workspaces has the ideal solution to enhance your productivity and business image. 

Jane Brownbill stands at a crossroads many of us dream about – after decades in high-powered roles as a CEO and senior manager, she asked herself what she truly wanted to do when she "grew up." Her answer became See Yourself, a coaching practice specifically designed for young adults and neurodiverse individuals who need support finding their unique path forward.See Yourself offers a suite of tailored programs including one-on-one success coaching, "Get Unstuck" for directionless young adults, "Spicy Business" for neurodiverse entrepreneurs, and fractional operations management for organisations. The power of this approach comes through in the testimonials from volunteers Blanca and Supre, who describe finding not just professional development but genuine belonging. Their enthusiasm speaks volumes about the need for such spaces in our business community. As Jane puts it, Next Gen Leaders is about creating a place for "misfits and outliers" to thrive together – where walking in and feeling immediately comfortable is the norm, not the exception.Want to experience this unique community yourself? The Next Gen Leaders program launches its monthly gatherings in September at Ambrosia Gin Distillery. Visit www.seeyourself.net to learn more or reach out to Jane directly if you're a business professional interested in supporting this remarkable initiative through mentorship, prizes, or running a masterclass.

Data is everywhere in your organization, but do you truly understand what it means? Sam Spencer, CEO and CISO of Aristotle Metadata, reveals how the missing piece in most data strategies isn't fancy algorithms or massive storage capabilities—it's simply understanding what your data means and where it lives.From measuring podcast listeners to protecting patient information, Sam explains how his Canberra-based software company helps organizations describe their data in human terms. "A database will tell you how many listeners there are in a podcast, but it won't tell you how you measure a listener or what a listener is for your context," Sam notes, highlighting the critical difference between having data and understanding it.The journey of Aristotle Metadata is a testament to bootstrapped entrepreneurship. Starting with code written in a "dingy little apartment" in Belconnen a decade ago, the company has grown to over 20 staff with clients across government, healthcare, and academia in Australia and internationally. Sam shares candid insights about surviving near-catastrophe when 40% of his workforce left within two weeks, and why—despite preaching the importance of taking breaks—he's only now planning his first real holiday in seven years.Have a listen!

Nestled in Canberra's southern suburb of Tuggeranong stands the area's first new hotel in 12 years. Punthill Hotel Apartments is breaking the mold of traditional accommodation and challenging assumptions about where business travelers want to stay.Nick Bell, National Account Manager for Government at Punthill, joins us to reveal why this strategic location makes perfect business sense. "You'll never see us down at the rocks in Sydney," Nick explains, describing Varia Group's distinctive approach of targeting industrial and business hubs across Australia. With thousands of government employees working for Service Australia and the Department of Social Services in Tuggeranong, the demand for quality accommodation has been largely unmet—until now.Whether you're interested in Canberra's evolving accommodation landscape, curious about strategic business location decisions, or considering a career in hotel management, this episode offers valuable perspectives on creating successful hospitality ventures beyond the typical CBD locations.

With 36 years of experience in personal injury management, Susie Walford, General Manager of Federal Self-Insurance at Employers Mutual Limited (EML), offers a powerful perspective on building purpose-driven workplaces that prioritize both people and performance.In this compelling conversation, Walford reveals how EML—Australia’s largest personal injury claims provider—has cultivated an award-winning culture while delivering exceptional outcomes for injured workers. As a mutual organization, EML reinvests profits into client support, research, and community programs—channeling an impressive $142 million into initiatives that make a tangible difference. One standout example: the free Injured Workers Support Service in the ACT, which provides critical assistance and drives better recovery outcomes.Recognized as one of the best workplaces for women, EML exemplifies how a values-led approach can elevate both employee engagement and client impact. Whether you're an employer navigating workers' compensation, a leader seeking to foster inclusion, or someone exploring a career in injury management, Walford’s insights offer a blueprint for aligning purpose with practice. As Walford shows, when organizations put people first, exceptional outcomes naturally follow.

Is your business ready for the new AML/CTF reform? ACT AML's Director, Tim Bourke has everything you need to know to be prepared on this episode of the Canberra Business Podcast! Tim brings us along as he explains the new Tranche 2 reforms, who exactly is going to be affected, how you can protect your business, and when the deadline will hit.  Tim explains how ACT AML delivers tailored risk assessments for businesses that may be affected my money laundering schemes, how to protect themselves and keep their business secure. For more insights, listen to this episode!

Meet Andrew Waghchoure, the passionate owner and head coach behind Little Kickers ACT, who's bringing structured football skills development to Canberra's youngest residents. After 14 years in the classroom, this primary school teacher is channeling his love for education and football into a growing business that's capturing the attention of families across the region.Little Kickers isn't your typical sports program—it begins with children as young as 18 months old. Through age-appropriate sessions spanning four distinct developmental stages, children progress from basic motor skills and color recognition to structured match play by age eight. What makes the program truly special is its blend of imaginative play with physical development. Balls transform into rocket ships and pirate ships, while activities cleverly incorporate fundamental learning concepts. As Andrew explains, "It's not like they're playing soccer... they're doing games that they might have played in preschools or daycare, and we're just putting a ball element into it."For parents interested in developing their child's coordination, social skills, and physical abilities in a structured yet imaginative environment, Little Kickers offers a unique opportunity to introduce sport at a foundational age. Follow Little Kickers ACT on social media to learn more about their weekend sessions and upcoming expansion locations.

A thriving workplace isn't just about attractive salaries – it's about nurturing employee engagement that drives productivity, innovation, and business growth. Sarah Rajic, Managing Director of Capital Recruit, reveals that engaged employees can be 200-300% more productive than their disengaged counterparts, directly impacting your bottom line.Drawing from her dual perspectives as both a successful business leader and recruitment specialist, Sarah shares practical wisdom on creating meaningful engagement. Rather than aiming for unrealistic "perfect 10" engagement scores, she advocates for sustainable approaches that maintain healthy 7-8/10 levels while addressing areas of disengagement through clear expectations and supportive conversations. Being compliant with the law, and understanding the impacts of the "Closing Loopholes" changes to the Fair Work Act are a key part of this, and productive teams drive great outcomes for business.This episode is supported by the Australian Chamber of Commerce and Industry and funded by the Productivity, Education and Training Fund.Subscribe to the Canberra Business Podcast for more expert insights to help your business thrive, and remember that Canberra Business Chamber members can access free workplace relations support through our employer assist hotline.

What if AI could make us better humans instead of replacing us? That's the question at the heart of Evolutioned's journey from traditional management consulting to AI innovation.Joel Madden, Evolutioned's CEO, takes us through his company's fascinating transformation as they developed Ambience, their flagship AI product designed to help organizations tackle conversations they've been avoiding. Rather than focusing on eliminating human jobs, Evolutioned has created a tool that enhances our capabilities by providing evidence-based insights into the messy human dynamics of organisational life.Listen now to discover how AI might help your organization have its most important conversations and unlock human potential in surprising ways. Then share your thoughts on how you're approaching AI in your business – we'd love to hear your perspective!This episode is supported by CareSuper.

What does the ACT's fiscal future look like under new Treasurer Chris Steel, MLA? The answer shapes everything from housing affordability to business growth across Canberra.This illuminating conversation tackles the hard questions Chamber members are asking about development approvals, property rates, and business taxation in the ACT. Mr. Steel addresses concerns about approval processes moving at "snail's pace," revealing that 85% of development approvals currently proceed on time while detailing specific reforms to streamline decision-making across government directorates.Whether you're a local business owner navigating Canberra's economic landscape or simply interested in understanding how budget decisions shape a community's future, this episode offers valuable insights into the territory's financial priorities and challenges. Follow the Canberra Business Podcast for more conversations that matter to our region's economic vitality.This episode is supported by CareSuper.

In today's episode Greg has a conversation with Brendan Smyth, the Commissioner for International Engagement for the ACT Government. Listen to him speak about ACT's International Engagement Strategy and on how he is driving this agenda. This episode is supported by the University of Canberra and the ACT Government.

What does it take to build a thriving healthcare business in an underserved market? Dr. John Deery, CEO of YourGP and chair of the Australian GP Alliance, reveals the fascinating intersection of medicine and entrepreneurship in this eye-opening conversation.From his competitive drive to enter medicine to building a healthcare network that now employs 45 doctors and 60 staff across multiple Canberra locations, Dr. Deery shares the remarkable journey of YourGP since its humble beginnings in 2012. He dispels common misconceptions about general practice, explaining how four out of five GP clinics in Australia operate as small businesses with independent doctors working as tenants rather than employees.Canberra residents might be surprised to learn their city faces a significant GP shortage comparable to regional Australia despite its metropolitan status. Dr. Deery unpacks the complex factors behind this shortage and his strategic approach to addressing it through doctor training and recruitment initiatives.This episode is supported by CareSuper.

In this episode, Greg Harford talks to Clarke Smith from CareSuper about his role, how CareSuper engages with businesses to help them support their employees, why employers need to offer a default super scheme for their teams, and upcoming changes to superannuation rules, including PayDay Super, coming in from next year.Note: the information discussed in this podcast is general information only and doesn’t take into account your objectives, financial situations or needs. Before making a decision about CareSuper, you should consider if this information is right for you. Consider the PDS and TMD at caresuper.com.au.Issued by CareSuper Pty Ltd (Trustee) (ABN 14 008 650628, AFSL 238718. CareSuper (Fund) (ABN 74 559 365 913). Any advice is provided by CareSuper Advice Pty Ltd (ABN 78 102 167 877, AFSL 284443).Past performance isn’t a reliable indicator of future performance. The value of investments can rise or fall, and investment returns can be positive or negative.

What does it really take to turn a handyman service into a thriving family business? Jane Lombard and her husband Troy Wilkinson have spent six years building Hire a Hubby Western Creek into more than just a property maintenance company—they've created a trusted community resource that older residents and busy homeowners across Canberra rely on daily.The journey hasn't been without its challenges. Jane shares candidly how they balance working together as a married couple, manage the constantly shifting workload of a service business, and deal with the crushing reality that nearly half their time goes to compliance and administrative tasks rather than actual customer work.Their business model reveals surprising insights about our changing relationship with DIY and home maintenance. While Australia might be "the nation of The Block," Jane notices many homeowners simply lack the tools, skills, or time to handle even basic household fixes. This shift creates opportunities for trustworthy service providers—especially for vulnerable community members who need someone reliable to change a lightbulb or check their property when family lives interstate.This episode is supported by CareSuper. 

The urban mobility landscape is changing, and ARIO stands at the forefront of this revolution. Founded just last year with a bold vision to transform how we move through cities, ARIO has quickly established itself as not just another scooter company, but a technology-driven solution to long-standing problems in the micro-mobility space.Mitchell Price, Head of Government Relations for ARIO, reveals how their three-wheeled scooters incorporate AI-powered technology that's solving the issues that have plagued e-scooters since they entered Australian cities in 2017. Their innovative approach includes sensors that detect double-riding, remote parking capabilities that allow operations teams to move improperly parked scooters, and speed-limiting technology that automatically slows vehicles in designated areas. Perhaps most impressively, ARIO's $50 penalty for unreturned helmets has created unprecedented compliance with safety requirements.As ARIO looks toward potential expansion into Canberra, Price emphasizes their community-first philosophy and readiness to adapt to local needs rather than imposing a standardized approach. For businesses considering expansion into new markets, he offers valuable insights about resilience, patience, and the importance of building social license through genuine community engagement. This episode is supported by CareSuper. 

When Dr. Chloe Lim discovered her hours as a molecular biologist and epigenetics researcher were being reduced due to funding cuts, she never imagined a request to twist balloons at a church event would transform her career path. Yet six years later, she's the award-winning owner of two thriving Canberra businesses that blend scientific knowledge with creative entertainment.From laboratory research on DNA's "light switches" to founding Giggly Wiggly Balloons and Twistific. What began with YouTube tutorials quickly evolved into professional training with world-class balloon artists. Today, she creates everything from simple animal balloons to commissioned two-meter sculptures for the National Gallery of Australia.Recently transitioning to a company structure, she aims to expand both businesses while developing Twistific as a social enterprise addressing gender equity in STEM. Her advice for aspiring entrepreneurs? "Put yourself out there" and "keep persisting and think outside the box when things aren't working."This episode is supported by CareSuper. 

"Every six minutes, an Australian business is hacked. Is yours next?"Roy Borekar, founder of Solution Tech and a 20-year cybersecurity veteran, shatters the dangerous myth that small businesses are too insignificant to attract hackers. In this eye-opening conversation with Greg Harford, Roy reveals why smaller operations are actually prime targets for cybercriminals who recognize these businesses lack the resources to properly defend themselves or recover from attacks.Roy challenges the common assumption that cloud services automatically keep your data secure: "Just because it's in the cloud doesn't mean it's secure." In fact, cloud-based systems can sometimes make businesses more vulnerable by providing hackers with a 24/7 online target. Without proper protection, your business information becomes easier to access than when it was stored on physical servers.The most practical advice? "Prepare your business like you know for sure you're going to get hacked tomorrow." This means not only implementing security measures but developing comprehensive incident response plans. Could your business survive being offline for three days? What's your strategy if ransomware locks up all your customer data?Solution Tech offers free initial cybersecurity audits to help businesses identify vulnerabilities before hackers do. Visit solutiontech.com.au or stop by their Braddon office to learn how to protect your business in an environment where digital threats are no longer a matter of if, but when.This episode is supported by CareSuper. 

Chief Minister Andrew Barr offers candid insights into the challenges and opportunities facing Canberra in this wide-ranging conversation about economic growth, budget pressures, and infrastructure development.Having served as Chief Minister since 2014 and in the Assembly since 2006, Barr reflects on the secrets to his political longevity: "A combination of good policy being good politics, effective campaigning, and communication over an extended period." He explains how the ACT's proportional representation system eliminates safe seats, forcing politicians to perform not just as part of a team but as individual representatives. Barr recognizes business frustrations with red tape while outlining the government's better regulation agenda. He advocates for a balanced approach where regulations serve clear purposes without stifling innovation, noting that "uniformity can stifle innovation" while acknowledging the benefits of consistency across jurisdictions.This episode provides essential listening for anyone interested in understanding the economic and political forces shaping Canberra's future, delivered through the perspective of its longest-serving Chief Minister.This episode is supported by CareSuper. 

What happens when girls in one of Australia's most educated and affluent communities are quietly suffering the poorest mental health outcomes in the nation? The answer: Fearless Women steps in to transform young lives.Glenda Stevens, founding CEO of Fearless Women and 2024 ACT Senior Woman of the Year, shares the remarkable journey of building an organization dedicated to empowering vulnerable girls and young women. Drawing from her diverse background as an Air Force air traffic controller and community leader, Glenda explains how Fearless Women developed its multi-layered approach to supporting girls through school programs, counseling, and mentorship.Despite overwhelming community response with volunteer mentors, Fearless Women struggles to meet demand, with hundreds of girls currently on waitlists for their life-changing programs. Glenda challenges listeners to support not just through donations, but by actively calling out gender bias, having meaningful conversations with young people about media messages, and examining the subtle ways we reinforce stereotypes in everyday settings.Want to support vulnerable girls or know someone who could benefit from these programs? Visit fearlesswomen.org.au to learn how you can be part of creating a generation of confident, resilient young women ready to face tomorrow's challenges.This episode is supported by CareSuper. 

Craig Gillman believes he might have the best job in ACT government, and after listening to his vision for Canberra's city center, you might agree. As CEO of the City Renewal Authority, Gillman is at the forefront of transforming the capital's urban core into something truly dynamic, inclusive, and competitive.Forget outdated stereotypes about Canberra being dull or family focused. Today's capital boasts the youngest demographic profile of any Australian city, with an increasingly multicultural population hungry for experiences. The Authority's work spans from major land developments like the former cloverleaf site near QT Hotel to place-based interventions such as the Braddon Streetscapes improvements and the exciting Namawari Park along the waterfront.The numbers speak for themselves – city visitation increased by 30% between 2023 and 2024, with patterns shifting later into afternoons as work habits change. Have a listen to this exciting podcast for more on the future of the city that we love!This episode is supported by CareSuper. 

"Done is better than perfect" might be the most liberating advice for businesses struggling with content creation. In this revealing conversation, Ty Ridgeway, Managing Director of Shoelace Creative, shares practical wisdom about modern marketing that cuts through the noise of complicated strategies.The digital landscape has shifted dramatically, with audiences now craving authentic, relatable content over polished productions. Ridgway calls this "ugly content" - not because it's poor quality, but because it feels real in an age where AI-generated perfection is becoming the norm. This authenticity paradoxically drives higher engagement and builds stronger connections with your audience.Video emerges as the undisputed champion of content formats, with Ridgway explaining why even six-second clips can communicate powerful messages through visual storytelling. For businesses intimidated by video production, there's good news: smartphone cameras now rival professional equipment, making unpolished, authentic content not just accessible but potentially more effective.Perhaps most valuable is Ridgway's practical framework for content strategy, breaking it down into top-funnel (awareness), middle-funnel (trust-building), and bottom-funnel (sales) content. Rather than following rigid formulas, he advocates tracking performance and optimizing based on what actually works for your specific business.The conversation tackles platform selection (LinkedIn for B2B, Instagram/TikTok for e-commerce), algorithm navigation, and even the continuing relevance of traditional marketing channels when used strategically. Throughout, Ridgway emphasizes starting small, being consistent, and focusing on maximizing one effective channel before expanding to others.Ready to transform your approach to content marketing? Listen now and discover how authenticity, strategic thinking, and data-driven decisions can drive meaningful engagement with your audience.This episode is supported by CareSuper. 

What keeps you up at night about your business? For many Canberra entrepreneurs, the answer increasingly includes insurance costs, particularly skyrocketing workers' compensation premiums. This eye-opening conversation with Gallagher insurance brokers Ceshton Hanns and Andre Ferreira pulls back the curtain on the sometimes-mystifying world of commercial insurance.The discussion tackles the pressing question of why premiums continue rising, especially in the ACT. While local business owners might question why distant catastrophes like Lismore floods affect their rates, the experts explain how the interconnected nature of insurance and reinsurance markets creates a global ripple effect. For workers' compensation specifically, the ACT's unique jurisdictional requirements combined with its relatively small private sector market contribute to higher premiums than neighboring states. Beyond these compulsory coverages, the conversation explores essential protections including cyber insurance (which even small businesses need as potential "gateways" for hackers targeting larger organizations) and business interruption coverage that keeps companies afloat during recovery periods.This episode is supported by CareSuper. 

What happens when we stop seeing disability and leadership as contradictory terms? Christina Ryan, founder of the Disability Leadership Institute and ACT nominee for Australian of the Year, is transforming how we understand professional achievement and organisational excellence. During our candid conversation, Christina shares the profound moment that sparked her mission: realising that disabled people weren't being believed simply because they were disabled. This revelation led her to create Australia's first organisation focused exclusively on disability leadership – addressing a critical gap that had been overlooked worldwide. What began as a modest enterprise has blossomed into the country's largest professional network for disabled leaders.For entrepreneurs, Christina offers refreshingly practical advice from her journey building a successful social enterprise with minimal resources. Listen in! This episode is supported by CareSuper. 

Governance—a word that makes many small business owners recoil. But what if I told you it's not about bureaucratic red tape or corporate boardrooms, but simply about creating clarity in how you run your business?In this enlightening conversation with Stephanie Bates, Operations Manager for KPMG Enterprise Advisory and a Director of the Canberra Business Chamber, we unpack what governance actually means for small businesses. Stephanie demystifies this often-intimidating concept, explaining that governance is essentially about "setting some guidelines around how you want your staff to interact, having a few policies and some basic how-tos in place." Far from being a burden, these structures create the foundation for sustainable growth.We explore when to start implementing governance measures (hint: earlier than you think), how to approach position descriptions in a constantly-evolving small business environment, and practical approaches to financial oversight that match your risk appetite. Stephanie shares valuable insights on communication strategies that ensure your team understands expectations, from morning stand-ups to email acknowledgments. We also discuss the complex web of legislative requirements small businesses face—from varying payroll tax thresholds to workers' compensation rules—and how to navigate them effectively.Perhaps most compelling is our discussion about ethics and trust as the bedrock of small business success. As Stephanie aptly puts it, "If you're transacting with people in the economy, you are building trust... and the ethical foundation then becomes trust." For small businesses especially, where the owner's reputation is directly tied to their offering, ethical governance isn't just nice-to-have—it's essential. Whether you're just starting out or looking to strengthen your existing business structure, this conversation offers practical, achievable approaches to governance that will help your business thrive without drowning in paperwork.This episode is supported by CareSuper. 

In this International Women's Day special episode, guest host Helen Leayr speaks with three inspiring Canberra businesswomen about their journeys, challenges, and visions for the future of gender equality in business. Raffy Sgroi shares how she transformed a traditional automotive business by creating a culture that includes women and focuses on customer communicationSarah C. Bailey discusses how perseverance through countless small moments of challenge helped her build resilience and confidence to speak upNazia Ahmed explains how her biggest hurdle in founding Social Outcomes Lab as the first entrepreneur in her family was overcoming self-doubtAll panelists emphasise on the importance of encouraging young people to use their voices and bring fresh perspectives and discussed practical steps businesses can take to advance gender equality, including intentionally creating diverse teams and addressing pay gaps. They advocated for embracing and learning from failure rather than fearing it and highlighted the importance of women finding their "tribe" of supporters, mentors, and sponsors to help overcome challengesFollow the Canberra Business Chamber on your favorite podcast platform to stay up to date with the latest editions of Canberra Business Podcast.This episode is supported by CareSuper. 

We discuss key strategies to safeguard your small business from the world of cyber threats in our latest episode featuring cybersecurity expert Roger Smith from Care Managed IT. With cyberattacks on the rise, especially ransomware, small businesses and non-profits are more vulnerable than ever. Roger offers invaluable insights into the Essential 8 strategy, emphasizing the importance of multi-factor authentication and other protective measures that can make all the difference. Listen as we uncover the profound impact of cyber threats, which can cripple operations and challenge compliance, while laying out a blueprint to bolster your digital defenses.This episode is supported by CareSuper. 

Engaging in meaningful discussions about employment for individuals with disabilities is essential. The conversation centers around how Koomarri is transforming the landscape through customized employment solutions.• Introducing guests Nadine Stephen and Shane Johnson from Kumari • Overview of Kumari’s mission and services for people with disabilities • Discussion on the NDIS and its impact on service delivery • The essence of customized employment and its success stories • Addressing employer concerns and showcasing the benefits of inclusion • Exploring the challenges and opportunities in the disability employment sector This episode is supported by CareSuper. 

We sit down with the innovative mind of Zak Farag, founder of Psyquility. His inventive tool is reshaping the landscape for neurodivergent individuals in both educational and professional settings. From personalized emotional regulation strategies to a unique Tetris-like game designed to boost executive functions, Zak shares how Psyquility is setting a new standard in mental health support. We also explore the vital role of design elements in enhancing user experience, and the journey of assembling the perfect team to bring this vision to life.This episode is supported by CareSuper. 

Discover the inspiring journey of Swan Ricco, the visionary behind Lifa Lab, as she reveals how her kitchen experiment blossomed into a flourishing enterprise transforming ancient herbs into modern marvels. Swan candidly shares the hurdles and triumphs encountered while scaling her business during the COVID-19 pandemic. From overcoming marketing challenges to transitioning from a home-based setup to partnering with contract manufacturers, Swan's story offers invaluable insights for every aspiring entrepreneur. Her experience highlights the delicate balance of maintaining transparency and trust, especially when dealing with unique, patent-protected products.This episode is supported by CareSuper.