The Contraindication

I know this is something every clinic worries about because it feels personal when it happens. In this episode, I talk about bad reviews and how easy it is to let them knock your confidence or trigger an emotional response. But here’s the shift I want you to hold onto. It’s not the review itself that matters most, it’s how you respond to it. And when you get that right, you can actually build more trust, not lose it.What You’ll Discover- Bad Reviews Don’t Break Trust: A small number of negative reviews can actually make your business feel more real and credible.- The 3-Step Response Framework: Acknowledge, reassure, and take it offline to handle reviews with professionalism and control.- What Not to Do Publicly: Avoid arguing, over-explaining, dismissing, or ignoring, as these damage trust far more than the review itself.What really matters here is how your response is perceived by the people who are watching, not just the person who left the review. Future patients aren’t looking for perfection, they’re looking for professionalism. When they see a calm, measured, and thoughtful reply, it signals maturity, accountability, and care. And that builds far more confidence than a perfect five-star rating ever could.This episode is a simple but powerful reminder to prepare before you need to react. Having a clear response template ready means you can handle these moments with clarity instead of emotion. And that one small shift can change how your entire brand is perceived.If this helps you feel a bit more in control the next time a difficult review comes in, share it with someone who might need it too. Thanks for listening, and I’ll see you next Monday.The Contraindication is produced by Urban Podcasts.

Marketing Monday: Turn Patient Reviews into Powerful ContentIt’s Marketing Monday. Five minutes. One small fix. Because small changes compound.In this episode of The Contraindication, Elly shares one of the most underused content strategies in aesthetic clinic marketing: turning patient reviews into powerful marketing content.Most clinics work hard to collect Google reviews but then leave them sitting quietly on their profile. The truth is, reviews are more than feedback. They are authentic, trust-building content written in your patients’ own words.In this episode you’ll learn:• How to repurpose patient reviews into social media content• Where reviews can increase trust and influence booking decisions• How to turn a simple testimonial into persuasive storytelling• Why patient voices are often more powerful than traditional marketingIf you’re an aesthetic practitioner, clinic owner or marketing manager looking for simple ways to improve engagement and build patient trust, this episode will show you how to make your existing reviews work much harder.One review. Multiple uses. Smarter marketing.Subscribe for weekly Marketing Monday insights on aesthetic clinic marketing, patient trust, and growing a modern aesthetics business.

Marketing Monday: Where to Place Testimonials for Maximum ImpactIt’s Marketing Monday. Five minutes. One small fix. Because small changes compound.Most aesthetic clinics have testimonials. Very few are using them where they actually influence bookings.In this episode, Elly breaks down how to use patient testimonials strategically to improve website conversions, increase trust and strengthen your aesthetic clinic marketing without creating more content.You’ll learn:• Where to place testimonials on your clinic website for maximum impact• Why testimonials should sit near booking buttons and treatment pages• How social proof reduces hesitation at key decision points• What makes an effective testimonial (and what doesn’t)• How to use testimonials in follow-up emails and consultation journeysIf you want to improve conversions, build patient trust and make your marketing work harder, this is a simple but powerful fix you can apply immediately.No redesign. No rebrand. Just smarter placement.Subscribe for weekly aesthetic marketing insights, practical strategy and honest conversations about growing a modern aesthetic clinic.

It’s Marketing Monday. Five minutes. One small fix. Because small changes compound.In this episode of The Contraindication, Elly breaks down one of the most underused assets in aesthetic clinics: your reviews.Most clinics collect them sporadically. Few systemise them. Even fewer use them properly.This episode covers:• Why reviews remove more doubt than any Instagram post ever could• The one moment you should always ask for them• Where your reviews should actually live for maximum impact• How social proof quietly increases bookings without you “selling”If you want more enquiries, stronger conversions and less resistance in consultations, this is your small fix for the week.Don’t create more content. Create more proof.Subscribe for weekly Marketing Monday insights and honest conversations about the world of aesthetic medicine.

Welcome to The ContraindicationHosted by Elly Makinson, marketing strategist and long-time industry insider, this podcast is your space for honest conversations about aesthetic medicine, the news, the nuance, and the marketing that actually drives growth.The aesthetics industry moves fast. New devices. New injectables. New skincare. New regulations. Endless trends. It can feel noisy and overwhelming.This podcast slows things down.Every week, Marketing Monday delivers sharp, practical insights you can apply immediately in your clinic or business. No fluff. No jargon. Just clear, commercial thinking.Alongside that, you’ll hear in-depth conversations with leading practitioners, founders and industry voices. We’ll unpack what’s really happening behind the scenes, what’s working, what isn’t, and where aesthetics is heading next.Because raising standards in aesthetics is not just about clinical excellence. It’s about commercial intelligence too.Small changes compound. And this podcast is here to help you make better decisions, more confidently, week after week.Subscribe and join the conversation.