The Culturally Intelligent Safety Professional

In this episode, I spoke with Michelle Nguyen, a Gen Z community development professional originally from Ho Chi Minh City, Vietnam, now building her career in Aotearoa New Zealand.Michelle shares her journey of moving abroad at a young age and navigating her first experiences in Western workplaces where communication is more direct, hierarchy is flatter, and speaking up is expected. Together, we explore how cultural background shapes the way people engage at work, particularly in environments where psychological safety and open dialogue are critical.We discuss the contrast between indirect and direct communication styles, the challenge of finding your voice in a new culture, and the role leaders play in creating environments where diverse perspectives are genuinely heard. Michelle also reflects on her research into leadership communication and employee engagement, highlighting how two-way communication can strengthen connection, trust, and performance.For safety professionals and leaders, this conversation offers practical insight into how cultural intelligence impacts engagement, inclusion, and ultimately safer workplaces. From small everyday moments like sharing food or asking questions, to bigger systemic shifts around voice and belonging, this episode is a reminder that safety is deeply human, and culturally shaped.A thoughtful and honest discussion about identity, adaptation, and what it really takes to create workplaces where everyone feels safe to contribute.