Adrian Brady-Cesana

The CXChronicles Podcast is a business podcast hosted by Adrian Brady-Cesana. It has 266 episodes, with the latest published April 2026.

Companies will spend approximately $1.24 trillion on software in the next 5 years, with average SaaS utilization rates being only 30-40%.Most companies struggle with team adoption & on-going utilization rates, averaging 30% + require constant audits, optimization, on-demand support & employee training when changes are made. Globally companies lose $3.7 trillion per year due to poor customer experiences & insufficient revenue ops & customer intelligence. AI is rapidly changing the world & every business leader will need content, market intelligence, training support + clear roadmap for how to start transitioning into an AI-powered customer focused business leader.Our mission is to make customer & employee happiness a habit.✅ The Voice of the CustomerThe CXChronicles Podcast brings 300+ episodes with proven strategies, expert insights, and real-world case studies from leading customer-focused business lea

business ·en-us ·266 episodes