The Elevator Entrepreneur

I sat down with Doug Vanden Bosch, President of Total Service, to talk about one of the biggest shifts happening in our industry right now — artificial intelligence. We unpacked how AI is changing the way elevator companies operate, where automation is creating new opportunities, and why systems have to come before technology if you want AI to work for your own business. Doug also shared where software is heading, how business owners can think about adoption, and why this wave is something you want to ride. If today’s conversation got you thinking about where your business may be falling behind, my Elevator Business Diagnostic is designed to help you uncover your biggest constraint and build a plan to move forward. Check it out here: https://www.elevatorstrategichub.com/elevator-business-diagnostic [00:00] Introduction [01:00] Doug’s Background [02:00] AI Disruption [05:00] Systems First [07:00] Software Adoption [09:00] AI Tools [12:00] “Ellie” & Automation [14:00] Protecting Roles [15:00] Entrepreneur Advice [16:00] Closing

In this episode, I sat down with Jim Fox, CEO of ATIS, to talk about what he’s seeing inside the elevator industry from a different perspective. Jim’s only been in the industry about 15 months, but his background across multiple industries gives him a unique lens on what’s happening right now, especially when it comes to service quality, data, and where things are headed. We got into the challenges I know a lot of you are dealing with today including talent gaps, rising costs, and the pressure to deliver better service with less time. But we also talked about where the opportunity is, and how data, transparency, and better communication can start to close that gap. It was a great conversation that really comes back to doing the basics well like showing up, overcommunicating, and doing what you say you’re going to do. [00:00] – Intro [00:16] – Jim’s Background & Entry into the Industry [01:00] – Why the Elevator Industry Stood Out [02:00] – Technology, AI & Industry Acceleration [04:00] – The Responsibility Behind the Work [08:20] – The Biggest Challenge: Talent & Expertise Gaps [10:30] – Where Service Starts to Break Down [12:00] – Using Data to Work Smarter [15:00] – Transparency, Trust & Industry Friction [18:45] – The Role of Consultants in the Industry [22:30] – Rethinking Maintenance Models [24:15] – Building Trust in Business [26:00] – Closing Thoughts

The majority of communication issues in elevator businesses are coming from a lack of clear expectations, missing structure, and conversations that are happening way too late. In this episode of the Elevator Entrepreneur, I sat down with Lisa Diaz from Turf Elevate to talk through why breakdowns between owners, the field, and clients tend to show up before cash flow problems do, and why repeating yourself is often a sign the system (not the people), needs fixing. This conversation reflects exactly what we see inside eGROW: elevator business owners carrying too much because their processes, systems, and early agreement aren’t fully in place yet. Ready to fix the root issue? Join the eGROW waitlist to be the first to know when doors open and get access to proven industry frameworks designed to bring control, predictability, and sustainability to your elevator business. 👉 Join the eGROW Waitlist 00:00 – Welcome 00:35 – Lisa’s background and path into infrastructure 01:30 – The Grand Central “aha” moment 03:50 – Why elevators became the focus 06:20 – Payment cycles and cash flow challenges 08:25 – Why early conversations matter 11:35 – Technology, clarity, and expectations 13:30 – RFPs, relationships, and choosing the right work 16:30 – Trust, clients, and getting paid faster 19:20 – Leadership responsibility and communication 20:30 – Ideal customer profiles and alignment 22:10 – Final thoughts

In this episode of The Elevator Entrepreneur Podcast, I sit down with Jeff Hanson, owner of Genesis Elevator Services in Lewisville, Texas, to talk about one of the toughest parts of running a company: finding and keeping the right people. With nearly 40 years in the elevator industry and experience across multiple OEMs, Jeff brings a seasoned perspective on what it takes to build a dependable team in today’s market. Together, me and Jeff unpack what hiring really looks like for elevator companies: The difference between hiring out of panic vs. hiring with purpose How to spot red flags in interviews (and why hands-on tests still matter) What smaller companies can do to recruit and retain great talent Why setting clear expectations from day one is key to long-term success And Jeff’s golden nugget for any owner feeling overwhelmed: “Don’t panic." [00:01:00] Jeff’s 38-year journey in the elevator industry[00:03:00] The challenges of ownership and people management[00:05:00] Why hiring the right fit matters more than filling the seat[00:08:00] Practical interview strategies for elevator leaders[00:12:00] Lessons from Sean’s own hiring process[00:15:00] The reality of HR and retention in small companies[00:17:00] Jeff’s golden nugget: Don’t panic Ready to grow your elevator business? Join me inside eGROW, a 6-month group coaching experience built to help elevator company owners streamline their operations, strengthen their teams, and scale sustainably.

In this episode of The Elevator Entrepreneur Podcast, I sit down with industry veteran John Koshak, founder of EMCP and long-time advocate for elevator safety and education. John shares how he went from wiring hydros at Westinghouse to creating one of the most trusted maintenance control programs in the industry. His decades of experience offer a rare perspective on how training, safety, and accountability have evolved in the elevator world. We dive into the gap between older and newer generations of mechanics. That includes the decline of hands-on troubleshooting skills and the importance of proper training on both vintage and modern systems. John also discusses why companies must invest in better education to protect both workers and the riding public. [00:01:00] From electrician to elevator mechanic[00:03:00] The creation of EMCP[00:05:00] The evolution of safety standards[00:09:00] Training gaps and generational knowledge loss[00:12:00] Relay logic vs. modern control systems[00:18:00] Troubleshooting, accountability, and safety in the field[00:22:00] How to build a stronger, safer company culture

In this episode of The Elevator Entrepreneur Podcast, I sit down with Chris Gutkes, President of Island Elevator, to talk about the realities of leadership, growth, and tough decision-making as an elevator business owner. Despite the numerous tech hiccups, me and Chris got to discuss some tough topics in our industry. Chris shares his journey from fourth-generation elevator mechanic to company president, the lessons he learned after suddenly stepping into leadership, and how education helped him fill the gaps no one else could ever prepare him for. We discuss the balance between growth and hiring (and firing), and how performance systems—like scorecards—create accountability and clarity for everyone involved. Chris also opens up about the broader challenges facing the elevator industry, from consolidation to the lack of shared standards, and how we should prioritize education, collaboration, and connection among independent companies ➡️ If you’re ready to get the same clarity and structure Chris talks about in this episode, check out eGROW—The 6-month accelerator built to give Elevator Entrepreneurs the structure, cashflow strategies, and mentorship they need to scale sustainably. Click here to get the details—Now enrolling [00:01:00] Fourth-generation beginnings[00:03:00] Becoming president overnight[00:05:00] Balancing growth and hiring[00:07:00] Making tough calls[00:08:00] Scorecards and accountability[00:09:30] Creating growth pathways[00:10:30] Progress over perfection[00:11:30] The state of the industry[00:13:30] The roll-up cycle[00:14:00] Real advice for every role[00:16:00] Leading through connection

In this solo episode, I’m opening up about one of the hardest years of my career — the year I lost nearly $1M in my elevator business. I’ll walk you through the mistakes that cost me big, the mindset that kept me from giving up, and the plan I built that pulled our business (and our family) back stronger than ever. It’s real and my hope is that it shows you these setbacks don’t define us. What defines us is how we respond to them.  

In this solo episode, I walk through the system I use to run my week: find your prime time (morning/evening/midday) and split your time into thirds—in the business, on the business, and personal. I’ll also share how short weekly 1:1s and a simple scorecard keep me out of micromanagement and focused on momentum. If you’re still stuck fighting daily fires, this will give you a rhythm you can keep. Want the tools I mention? Opt in here to Elevator Strategic Hub (esHUB) for the exact frameworks I've used to structure my days in the elevator industry.

In this episode of The Elevator Entrepreneur Podcast, I sit down with Shae Sealey of Lift Keeper to explore the power of data in today’s elevator industry. We hash out scorecards and KPIs to data integrity and decision-making, break down how tracking the right numbers can help entrepreneurs cut costs, improve efficiency, and uncover growth opportunities. It doesn't matter if you’re running a small independent shop or managing large-scale projects, this conversation reveals why simplicity beats complexity when it comes to data—and how the right KPIs can enhance your business goals. 🎯 Want to put this into action? Gain access to my Build Your KPIs Workshop replay plus 15 bonus metrics to implement into your elevator business today: https://www.elevatorstrategichub.com/offers/zookdoE7/checkout

In this episode of The Elevator Entrepreneur Podcast, I sit down with Amber Catlin-Kolodziej, Executive Director of the Elevator Escalator Safety Foundation. Amber shares her journey from nonprofit leadership into the elevator space and we dive into one of her biggest passions—leadership. We talk about the gap that exists when technicians move into management roles without the right leadership training, why leadership is a learned skill (not just a title), and how collaboration across generations can shape the future of our industry. We also touch on storytelling, mentorship, and how technology like AI can support leadership without replacing the human connection that makes it so powerful. If you’re working to strengthen your leadership mindset, this conversation is packed with takeaways and encouragement you won’t want to miss. [00:02:00] Amber’s story[00:05:00] The leadership gap between technical expertise and people management[00:07:00] Competitors coming together to support each other[00:09:30] Why new leaders often feel like they have to wear every hat[00:11:00] Bridging the old guard’s expertise with the next generation’s energy[00:13:30] The importance of storytelling in leadership development[00:14:00] Finding the balance between AI/tech and human connection[00:19:00] Amber’s golden nugget: leadership can be learned by anyone[00:20:00] My thoughts on how leadership starts with mindset in every role

In this episode, I sit down with Chuck Tyler to break down how tariffs are quietly shaping the elevator industry’s bottom line. Chuck shares some of the real numbers he's experiencing, supply chain realities, and the strategic adjustments his team has made to keep projects on track despite rising costs. [00:00] – Intro [01:45] – Tariffs hit the industry [04:20] – Steel price spikes [07:10] – Modular projects feel it first [10:35] – Cost-offset strategies [13:00] – Pricing challenges [15:15] – Bidding impacts [18:05] – Navigating costs [20:30] – Closing

The elevator industry is facing a workforce crisis — a retiring generation, too few mid-career pros, and a shortage of incoming talent. Amy DiPaolo of American Elevator Group shares her 30+ years of experience, the generational gap she’s seeing, and how companies can recruit, train, and keep the next wave of elevator professionals. [00:00] Intro[00:50] Career highlights[04:30] Workforce challenges[06:15] Apprenticeship gap[09:20] Culture shifts[10:45] The “missing middle” of the industry[12:30] Recruiting solutions[15:40] Company-led outreach[16:50] Industry leadership[18:10] Advice Wondering how prepared your business is for the future? Take our free quiz to find out your growth readiness and get your next steps: https://www.elevatorstrategichub.com/levels-of-elevation-quiz

To close out Season One of The Elevator Entrepreneur, I'm sharing my favorite moments from 2024 and reflecting on the different stories from prominent members in our industry. I'm eager to get YOUR feedback in the comment section on what you'd like to see more of in the upcoming season, what you'd like to see less of, and how I can uplift your entrepreneurial journey. If you'd like to learn more about Elevator Strategic Hub and how we provide you with the systemized frameworks and guidance to scale your elevator business, click the link below to get started! 🔗 https://www.elevatorstrategichub.com/ Learn more about our services!🌐 https://www.elevatorstrategichub.com/store 

In this episode of The Elevator Entrepreneur Podcast, I sit down with James Fitzgerald, owner of Advantage Elevator System, to discuss his unconventional entry into the elevator industry, the power of networking, and the keys to scaling a business for growth.James shares his inspiring journey from buying a company with no prior industry experience to creating a thriving business while empowering his team to flourish. Tune in to discover valuable lessons on leadership, time management, and turning challenges into opportunities.00:45 James's unconventional entry into the elevator industry. 01:32 How networking at the NAEC conference transformed his business. 05:14 Transitioning to a self-sustaining business model. 09:22 Delegating effectively and empowering team members. 12:47 Challenges and opportunities for residential elevators. 16:18 Why protecting your time is critical for business owners. Looking to scale your elevator business? 🔗Click the link below to learn more about Elevator Strategic Hub https://www.elevatorstrategichub.com/ Learn more about our services!🌐 https://www.elevatorstrategichub.com/store 

In this episode of the Elevator Entrepreneur Podcast, I’m joined by William Odell of All Services South Florida Elevator. William takes us through his journey into the elevator industry, from his childhood, where he was inspired by tradesmen in his family, to eventually launching his own business with his wife.He opens up about the challenges he faced, especially when it came to grasping the business and financial side of running a company. He highlights his key elements for success in the industry: a commitment to continuous learning, the power of teamwork, and unwavering dedication.00:00 Introduction to the Elevator Entrepreneur Podcast 00:45 Meet William Odell: From Childhood to Elevator Industry 05:14 Challenges and Solutions in the Elevator Business 09:30 The Importance of Teamwork and Community 13:04 Advice for Aspiring Elevator Entrepreneurs 14:57 Conclusion and Resources for Growth Looking to scale your elevator business? 🔗Click the link below to learn more about Elevator Strategic Hub https://www.elevatorstrategichub.com/ Learn more about our services!🌐 https://www.elevatorstrategichub.com/store 

In this episode of The Elevator Entrepreneur, Veronica Querales of Kohtler Elevator joins me to discuss how she went from working in her father’s elevator service company in Puerto Rico to becoming a respected industry leader and board member of the NAEC. Veronica’s resilience, drive, and positive mindset propelled her to success. She hopes to make her father proud through continuing his legacy. She serves as an inspiration for all women in business by living out her core values and putting people first in the workplace. 00:00 Introduction to the Elevator Entrepreneur Podcast00:42 Meet Veronica Querales04:51 Challenges and Triumphs08:56 Business Insights and Leadership16:44 Final Thoughts Looking to scale your elevator business?🔗Click the link below to learn more about Elevator Strategic Hubhttps://www.elevatorstrategichub.com/ Learn more about our services!🌐 https://www.elevatorstrategichub.com/store 

In this episode of the Elevator Entrepreneur Podcast, Anita Seymour from Expert Service Solutions joins me to discuss her experience in the elevator industry. Anita developed a mobile app early in the tech wave that has led to creating a comprehensive ERP system for the field. Anita emphasizes the need for having a robust HR strategy, fostering a culture that values continuous education and growth, and the challenges of building and maintaining a successful team. Through this episode, we can both agree that challenging oneself and building a supportive work environment are critical to thriving in the elevator business. 00:00 Introduction to the Elevator Entrepreneur Podcast 00:42 Guest Introduction: Anita Seymour 01:05 Anita's Journey in the Elevator Industry 05:49 Challenges and Solutions in Building a Team10:17 The Importance of HR and Employee Development16:15 Advice for Elevator Entrepreneurs 17:35 Closing Remarks and Resources Looking to scale your elevator business? 🔗Click the link below to learn more about Elevator Strategic Hub https://www.elevatorstrategichub.com/ Learn more about our services!🌐 https://www.elevatorstrategichub.com/store

In this episode of The Elevator Entrepreneur, I’m joined by Christopher Short, former CEO of Southern Elevator to explore the leadership strategies that have helped him build a successful career and business. Christopher talks about how having a business operating system in place can give your team a clear structure to rally around. He also dives into why being involved in company culture matters and how it can lead to happier, more motivated employees. Are you ready to take the next step in your business to implement an elevator business operating system? 🔗Click the link below to learn more about Elevator Strategic Hubhttps://www.elevatorstrategichub.com/ 00:00 Welcome to the Elevator Entrepreneur Podcast 00:54 Meet Christopher Short of Southern Elevator 06:38 Business Challenges Faced as an Elevator Entrepreneur 10:18 Choosing an Elevator Business Operating System 19:55 Culture in the Workplace 24:55 Final Thoughts and Advice for Fellow Elevator Entrepreneurs Learn more about our services!🌐 https://www.elevatorstrategichub.com/store 

A MUST WATCH for aspiring elevator entrepreneurs kicking off their journey! Adam Thomas of Albany Elevator shares his experience in the elevator industry, coming from a third-generation family business. We discuss leadership transitions, emotional intelligence as a business owner, and the benefits of educational courses in developing leadership skills. Learn more about our services!🌐 https://www.elevatorstrategichub.com/store 

In this episode of the Elevator Entrepreneur Podcast, Kassie Robinson of Robinson Elevator joins me to discuss navigating the early years as an elevator business owner. Kassie shares what led to the creation of Robinson Elevator and the critical challenges of managing cash flow and maintaining talent. Kassie outlines the importance of staying true to one’s moral compass, and the perseverance to overcome those obstacles. 00:00 Welcome to the Elevator Entrepreneur Podcast 00:45 Meet Kassie Robinson of Robinson Elevator Company(REC)02:58 Starting Robinson Elevator03:57 Kassie’s Business Challenges: Cashflow and People05:37 Navigating the Elevator Industry13:46 Advice for Fellow Elevator Entrepreneurs Finding yourself facing the same obstacles as Kassie? 🔗Click here to learn how Elevator Strategic Hub can streamline your success! Learn more about our services!🌐 https://www.elevatorstrategichub.com/store 

Welcome Brad Hoersten! We discuss his innovative approach to converting leads into sales in the elevator repair industry. Brad's journey began at a college job fair, leading to the establishment of ElevatorZip over five years ago. He highlights the critical need for improved communication between sales representatives and mechanics, explaining how ElevatorZip streamlines this process through automation and enhanced information sharing. 00:00 Welcome to the Elevator Entrepreneur Podcast 00:45 Meet Brad Hoersten of ElevatorZip 01:05 Brad's Journey in the Elevator Industry 03:05 Challenges in Repair Sales 03:55 The Importance of Mechanics in Sales 07:54 Building Relationships with Mechanics 11:05 The Mechanic's Role in Closing Deals 11:55 Challenges in Elevator Sales 12:16 ElevatorZip: Solving Sales Problems 13:13 Streamlining the Sales Process 13:48 Innovative Solutions for Sales Reps 15:51 Importance of Repair Sales 17:58 Advice for Elevator Entrepreneurs Learn more about our services!🌐 https://www.elevatorstrategichub.com/store 

In this episode of The Elevator Entrepreneur, John Dodds of Kencor Elevator joins me to recall his transformation from a hands-on role, to a strategic leader in the elevator industry. John emphasizes strategic planning, the trust and verify process, and stepping back to prevent bottlenecks and allow your team to do what it needs to do to grow. Learn more about our services!🌐 https://www.elevatorstrategichub.com/store 

In this episode of the Elevator Entrepreneur Podcast, Chris Carey from Vertical Environmental Solutions shares his unique story in the elevator industry. Chris recalls starting as a helper to becoming a niche service provider specializing in cleaning and environmental services for elevator pits. He discusses challenges in marketing these services, the impact Hurricane Sandy had on his business, and the importance of staying updated with industry technology. Learn more about our services!🌐 https://www.elevatorstrategichub.com/store 

In this episode of The Elevator Entrepreneur Podcast, Vong Keovongsa from Elevator Services Group joins me to discuss talent acquisition and retention in the elevator industry. Vong shares his journey in the industry, highlights the challenges faced during talent shortages, and offers his best practices for hiring and retention. We explore the importance of a structured recruitment process, employee engagement, and emphasize the need to adapt to our industry demands. 00:00 Introduction to the Elevator Entrepreneur Podcast 00:42 Guest Introduction: Vong Keovongsa00:58 Vong's Journey in the Elevator Industry 02:32 Addressing the Talent Shortage 07:24 Best Practices for Recruitment 11:52 The Importance of Multi-Stage Interviews 15:03 Final Thoughts and Takeaways 18:47 Conclusion and Resources Learn more about our services!🌐 https://www.elevatorstrategichub.com/store

Don Gelestino of Champion Elevator, shares his unique journey from a rock-n-roll hopeful to a successful entrepreneur in the elevator industry. We sift through Don’s early struggles, like nearly going out of business due to a common misconception, and how he turned things around by hiring a business consultant. Don emphasizes the importance of understanding financial metrics, finding the right people for key roles, and the value of a little friendly competition. Get valuable insights on managing cash flow, making critical business decisions, and leveraging your network for extra support. Whether you're an aspiring entrepreneur or a seasoned elevator professional, this episode is packed with practical advice and inspirational stories.   Learn more about our services!🌐 https://www.elevatorstrategichub.com/store

Join me as I sit down with incoming NAEC President, Bill McGrath of South Jersey Elevator. Bill shares his journey of how he got into the elevator industry, climbed the ranks during his career, and what led to his decision to start South Jersey Elevator. Bill also reveals his tips and best practices that he wishes he had known as a new elevator entrepreneur.Are you ready to elevate your business? Download my FREE Elevator Business Operating System (eBOS) Template today!   Learn more about our services!🌐 https://www.elevatorstrategichub.com/store

Get your free Elevator Business Operating System (eBos) + 30 Day Software Free Trial - https://elevatorstrategichub.com/ebos   Learn more about our services!🌐 https://www.elevatorstrategichub.com/store