The H&H Impact

Join H&H Impact for an engaging conversation with Jon Snow of ImageTrend recorded at the First Annual NEMSMA Conference, where we explore how EMS data is transforming performance across the emergency medical services industry. In this episode, Charles and Jon share insights on the power of leveraging data to drive smarter decision-making, improve operational efficiency, enhance patient outcomes, and strengthen strategic leadership within EMS organizations. Discover why data is no longer just a reporting tool—but a critical driver of performance, accountability, and innovation in modern EMS systems.

In this episode of the H&H Impact Podcast, Stephen Hartz interviews Monte Chambers and Gregory Hanna, Jr., who bring decades of public safety leadership experience to a candid discussion on bystander intervention and accountability. Drawing from real-world leadership roles in high-stakes environments, they explore why individuals often hesitate to speak up, even when they recognize something is wrong. The conversation unpacks the cultural, psychological, and organizational barriers that inhibit action, and highlights the role of “just culture” in creating environments where people feel both responsible and safe to intervene. Listeners will gain practical insight into how leaders can foster trust, reinforce shared ownership, and move from “see something, say something” to consistent, courageous action.

In this episode of the H&H Impact Podcast, Stephen Hartz and Charles reflect on their week at Veterans Edge and discuss the powerful ecosystem supporting veteran entrepreneurs. They share firsthand experiences with the Institute for Veterans and Military Families (IVMF) programs, including EBV and the CEO Circle, and how these networks help veterans transition from military service to building and scaling successful businesses. From candid conversations about the challenges of entrepreneurship to the relationships and mentorship that fuel growth, this episode highlights how veteran leaders continue to serve by supporting one another in business and leadership.

In this episode, we sit down with Marc, CEO of Edgerton Hospital and Health Services, to explore his leadership journey and the principles that have shaped his success in healthcare systems management. Marc shares insights on navigating complex organizational challenges, building high-performing teams, strengthening financial and operational performance, and leading with clarity and purpose in a rapidly evolving healthcare environment. His story highlights the power of disciplined strategy, community-centered leadership, and a commitment to outcomes that drive long-term sustainability and impact.

This episode of The H&H Impact Podcast was recorded live at the NRHA Policy Institute in Washington, DC and explores the urgent challenges facing rural healthcare. Steve Hartz and Charles Hall discuss workforce shortages, financial instability, leadership gaps, and practical solutions including telehealth, community paramedicine, and stronger executive development to sustain care close to home.

Emergency Medical Services in the U.S. is changing fast, and the old models are breaking under pressure. In this episode of The H&H Impact, Stephen Hartz sits down with EMS leaders Todd Sheridan and Fred Wurster for a candid conversation about where EMS is today and what must change by 2030. They unpack the realities behind workforce shortages, funding gaps, ambulance deserts, and the growing push to redefine EMS as an essential service. The discussion goes beyond operations and finance to focus on leadership, quality, partnerships, and the shift toward mobile integrated health and community paramedicine. This episode is a grounded look at what’s working, what’s failing, and what EMS leaders, boards, and communities must do now to build sustainable, high-quality EMS systems for the future.

In this episode, Steve turns the conversation toward Charles and the path that carried him from rural beginnings and early EMS exposure to serving as a Hospital Corpsman and nurse in the U.S. Navy, and ultimately to co-founding H&H Leadership Solutions. Charles shares how growing up between New Mexico and Wisconsin, shaped by faith, family, sports, and community, built resilience early on. You’ll hear how first responder training, time on ambulances, and learning to learn in the Navy gave him focus and purpose, setting the foundation for leadership. The conversation explores Charles’s service during the Iraq and Afghanistan war era, caring for wounded service members, deployments connected to Hurricane Katrina, and how those experiences continue to guide his approach to leadership today. This conversation explores: • Early EMS and first responder roots • Lessons from military service that shaped Charles’s leadership • Leadership forged through service and responsibility • What ultimately inspired him to engage healthcare systems through H&H Leadership Solutions

In this episode, Charles digs into Steve’s story and the path that carried him from a childhood spent constantly on the move to the cockpit of a Navy helicopter, and eventually to co-founding H&H Leadership Solutions. Steve opens up about the moments that pushed him, the setbacks that taught him, and the people who shaped the way he leads today. You’ll hear how growing up as a “BRAT” (Born Ready Always Transfer) built his resilience, how the Navy sharpened his sense of purpose, and why serving in healthcare became the next chapter of his mission. This conversation explores: • Pivotal experiences that formed Steve’s leadership style • Lessons from military life that still guide him • The transition from service member to healthcare leader • What ultimately inspired him to build H&H Leadership Solutions

In this episode of H&H Impact, H&H Principals sit down with healthcare leader Neil Meltzer, CEO of LifeBridge, Maryland Healthcare System, to explore how unexpected career turns, a passion for servant leadership shaped his path into healthcare advisory work. Together they discuss what it takes to support rural hospitals and EMS agencies through people-centered solutions, stronger boards, and healthier cultures—reminding leaders that they’re never truly alone in the journey.

Every leader starts somewhere. In this kickoff episode, Charles Hall and Steve Hartz open up about their journeys—from Navy service to the boardroom—and the lessons they learned along the way. They talk about curveballs, resilience, teamwork, and why the heart of leadership is found in real experience, not theory.