The RIMproReport with Tom Adams

After broadcasting 170 shows of the RIMproReport, we’re announcing a major change to the format of the show going forward.For the last few years, this has been a weekly show. Going forward, we’ll offer the show as a monthly or even bi-monthly show. I’ll explain more on the show today.And there’s a couple big industry news items to catch you up on as well.Finally, we’ll say our official goodbyes to our longtime sponsor.It’s just a short show today. Enjoy!Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

As web marketing evolves and grows in its importance as a lead generation device for RIM service providers, it is important to know and understand how to improve it in your business.On the show today, I pull the WebVitality team here at Flourish Press into the RIMproReport studio and put them on the spot. I ask them a bunch of questions related to each of their expertise. This elite team of web marketers talks about what they see and deal with every day specific to web marketing for RIM service providers.We talk about what constitutes a great website and how to construct it to do the job it needs to do. We touch on mobile compatibility. We discuss the ever-increasing importance of content and some strategy related to consistent publishing. We talk about SEO and pay per click marketing. We even talk about how much it costs to buy clicks to your website and how that demands better design and content. Finally we also spend some time understanding the importance of local maps and directory optimization.My goal is to help you learn some important information about web marketing.We also get you caught up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

The secure information destruction industry continues to grow and change in significant ways. NAID, the industry association, is often at the forefront of the many facets of this growth.2013 was a big year for NAID and the industry, and by all indications, 2014 is shaping up to be another big year for the industry. Bob Johnson, CEO of NAID, joins us today to discuss as much as we can possibly fit into 30 minutes. Compliance changes, the work NAID is doing at a legislative level, Shred School and a whole lot more occupy our conversation.If you are in any way involved in the information destruction or shredding industry, this show will be meaningful to you.We also get you caught up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

On the show today, I’m going to review the major industry events of 2013. This can be helpful to you, as it will provide you—in a relatively quick fashion—an overview of what happened in the RIM industry in the past year.When you know the history and context of what happened in our industry, you can be aware of the possible trends and what may happen in the year that lies ahead.We’ll chat about the major acquisitions, the key executive moves, and some of the peripheral trends that are shaping the industry in 2014.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

Our guest today is part of the family in one of the most well-known family businesses in the greater RIM and shred services industry.Bowman Richards is Vice President at Richards & Richards of Nashville, TN. Bowman is the eldest son of Steve Richards, an industry icon. Today we talk to Bowman about growing up in a family business. We discuss the benefits and struggles of this kind of environment from his point of view.During our discussion, Bowman outlines a very insightful set of items to consider if you are thinking about bringing your kids into the business with you. His perspective makes these ideas incredibly valuable.We also get caught up on the latest industry news.Enjoy the show. And Happy Holidays.This will be our last show in 2013.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

This is the fourth and final installment of our RIMproLive Europe event, which was recorded onstage at the European Information Management Conference. NAID-Europe and PRISM International hosted this event in Amsterdam last month.You’ve had a chance to listen to my interviews with Anthony Pearlgood of PHS Data Solutions, Marc Delhaie of Iron Mountain France, and Dennis Barnedt of the Oasis Group in the last few weeks.Today, you’ll get to hear the final part of the keynote event when I brought these three leaders together for a spirited roundtable discussion. We chatted about a number of topics, many of which will be of immediate value to you.We also catch you up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

This is the third installment of our RIMproLive Europe interviews which were recorded on-stage at the European Information Management Conference. NAID-Europe and PRISM International hosted the event in Amsterdam last month.You’ve had a chance to listen to my interview with Anthony Pearlgood of PHS Data Solutions and Marc Delhaie of Iron Mountain France in the last couple of weeks.Today, you’ll get to hear the third and final interview of the keynote that I conducted. This week, you’ll hear from Dennis Barnedt, the CEO of the Oasis Group based in Ireland. Dennis is also the founder of Access in the US. Dennis has such a valuable perspective on the industry that any time you have a chance to listen to him, it’s well worth it.Dennis discusses value drivers in RIM, the important metrics in the business, and as a lot more. This is really valuable stuff!We also catch you up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

The European Information Management Conference, hosted by NAID-Europe and PRISM International, was held a couple of weeks ago in Amsterdam. I had the distinct pleasure of interviewing three executives of large European RIM companies as part of the conference keynote. The keynote was called RIMproLive Europe.Last week you got to hear the first of those interviews with Anthony Pearlgood of PHS Data Solutions.Today we’ll meet Marc Delhaie, the Managing Director of Iron Mountain France. Marc has been with Iron Mountain in Europe for 10 years and has also served as VP Sales for Europe. Marc has great perspective and insight based on his role with Iron Mountain.There are a lot of great things to learn from this interview.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

The European Information Management Conference, hosted by NAID-Europe and PRISM International, was held last week in Amsterdam. I had the distinct pleasure of interviewing three executives of large European RIM companies as part of the conference keynote. The keynote was called RIMproLive Europe.Over the next few weeks, I’m going to replay the interviews.Today we’ll meet Anthony Pearlgood, Managing Director of Data Solutions for PHS Datashred, PHS Records Management and Capital Capture. PHS runs 14 shred sites, eight record centers and two scanning bureaus mostly in the UK, but with operations in Ireland, Holland and Spain as well.There are a lot of great things to learn from this interview.We also get you caught up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

In our industry we talk a lot about disaster recovery. We sell our services as a way to prepare for it. But what if it really happened to you? What if you had a major flood? What about a sprinkler system failure? Are you ready for that?Or what if a client of yours called experiencing the same thing? Do you have an immediate plan of action you could take? Would you know what to do?We’re going to talk about all those things today with Mark Rocco, Vice President of Document Recovery Services with BMS CAT. Mark is a seasoned veteran in the recovery of documents, data and media. He’s been involved in recovering documents from major plane crashes, hurricanes, floods and more.Mark describes the process BMS CAT uses to recover documents, as well as ways to prepare for it if it happens to you or your client. There are a lot of great lessons on the show this week.There is no news this week. We’ll update you next week with anything new you should know.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

A meeting with his lawyer opened his eyes to a brand-new business opportunity. And after researching it, he launched a RIM service business.Ron Bush started DRD Information Management back in 2004. Based an hour southeast of Chicago, DRD provides a full range of records and information-related service offerings.In the interview today, Ron shares his story, but more importantly his perspectives on the business. I love how he describes his business and his beliefs about how to support his clients. Listen to how he articulates what really drives his vision for the business.Lots of good and valuable information for you today. Plus we’ll get you caught up on the latest industry news.Enjoy the show today.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

This week I am pleased to replay an interview I did with Kristjan Backman and Patti Bowles, who own and operate Phoenix Recycling in Winnipeg, Manitoba, Canada.Their story is one of perseverance, love, and cool ways to make decisions. I think their conversation near the end of the interview about their adventure together is wonderful. And in all this, they’ve created an incredible RIM service business for themselves.We also get you caught up on the latest industry news.Enjoy the show today.NAID CEO Blog Posts about strong-arm HIPAA consultants:http://www.naidonline.org/nitl/en/blog/100.htmlhttp://www.naidonline.org/nitl/en/blog/101.htmlSpecial Thanks to our Exclusive Show Sponsor, O’Neil Software.

You might think that being involved in the hit British TV show The X Factor and hanging with Simon Cowell on the set would be quite glamorous. But for Charlotte Williams, it’s all just part of a great story that eventually led her to our industry.Charlotte is the PR and Marketing Manager for Shredall & SDS based in Nottingham, England. Shredall & SDS did some pretty cool things before she arrived. But when Charlotte showed up, she brought some focus and direction to the company as well as tactical actions that she shares with us on the show today.Learn about some of the things she’s done at the company to help them create a powerful presence in the marketplace including earning awards, generating publicity, and focusing on Shredall & SDS’ original success tactics.Charlotte understands media and uses it to her advantage. You can definitely learn something from her today.We also get you caught up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

Every business that has created some degree of success in their market has taken specific actions to get them there. If you are willing to look for those clues, you can often leverage them in your own business.Nate Segall of AccuShred, a full service shredding and destruction services company based in Toledo, OH, has led his company to abundant success. Today on the RIMproReport we learn his story and dig into some of the things he’s done to drive that success.Nate talks about learning the importance of allowing shred service revenue to stand on its own and not getting pulled into the commodity trap. He talks about the importance of shred drivers in his business. He chats about how he hires those drivers and about a great source for finding them.There are lots of great things to learn from Nate today.We also get you caught up on the latest industry news.Enjoy the show today.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

Everyone in the RIM industry has a story and each story is proof that it is possible to become successful in this business.Today, you’ll hear the story of Don Adriaansen of Titan Mobile Shredding. Don and his partner have built a successful shredding and destruction business in the greater Philadelphia area that includes mobile and plant operations.Titan has been recognized as one of the fastest growing companies in the Philadelphia area. Don talks about how they achieved that recognition as well as some of the secrets they’ve learned over the years that have fueled the growth they’ve seen.Don also discusses some of the following things:• why their drivers get paid in the top 1%• the value of getting out of your truck to grow your business• the power of serviceLots of great things for you to learn.We also update you on the latest industry news.Enjoy the show today.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

While he never officially left the industry, many are saying that Ray Barry is officially “back” with the recent announcement that he is joining NAID as their Chief Shreducation & Member Relations Officer.You may remember Ray from Total Training Services, Shred School and more. He was on the board of NAID and served as Board President a few years ago. Last year Ray joined Access as VP of Sales in their Eastern Region and subsequently sold the Shred School brand to NAID.Today, Ray joins us on the RIMproReport to talk about his new role at NAID. You’ll hear his story, the lessons learned in the last year, and what he plans on doing in the days and months ahead.We’ll also get you caught up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

This is a replay of an interview I conducted with Dennis Barnedt, CEO of the Oasis Group headquartered in Dublin, Ireland. Dennis is also a Director and the Founder of Access. Dennis has a long and storied career in the RIM world and has become one of the leading movers and shakers in the global RIM services industry.Not only will you get a chance to hear his story, Dennis also shares the Five Big Management Things that he uses to steer and guide the decisions and choices he makes in the business. These five items he talks about are worth the price of admission alone.We’ll also catch you up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

She’s one of the most known and loved vendors in the commercial RIM industry. She and the company she represents have been major contributors to the advancement of the industry. Fact is, they’ve been in the industry a very long time.Lori Palmer is the Executive Vice President of REB Storage Systems International, a global racking and storage systems integrator. Despite a pretty tough economy over the last few years, REB continues to grow and flourish.Lori discusses some of the cool things happening at REB these days. She makes a big announcement about a new, well-known staff member who has just joined the team. She also shares some of the recent trends she’s seen in the industry related to the purchase of racking systems, remediation of existing rack, and global expansion.We’ll also get you caught up on the latest industry news.Enjoy the show today.Special thanks to our Exclusive Show Sponsor, O’Neil Software.

With just over five years in the RIM services business, Vince Fuemmeler is doing some really cool things at Information Management & Securities (IMS) located in Mexico, MO.Along with shredding, Vince has added hard copy records, scanning and imaging as well as software and cloud related services to his suite of offerings. As a relatively young RIM entity, IMS has focused on selling Information Management services, not just paper related services.Vince will talk about how he founded the company, his beliefs about the direction he’s taken, his marketing approach and a whole lot more.We’ll also get you caught up on the latest industry news.Enjoy the show today.Special thanks to our Exclusive Show Sponsor, O’Neil Software.

As mergers and acquisitions continue to transpire in the RIM services industry, the value of a strong advisor and broker becomes more and more important.Bill O’Shields spent many years as the CFO of Recall, driving their initial acquisitions in the US market. He then went on to build a national powersports retailer through acquisitions before moving into his current role as a Mergers and Acquisitions Advisor and Broker with VERCOR.On today’s show you’ll learn Bill’s story as well as some of the critical lessons he’s learned along the way. He shares his perspectives on what it takes to be an enticing company to an acquirer. I also talk to him about the process of determining a suitable broker/advisor if you are going to sell your business.We’ll also get you caught up on the latest industry news.Enjoy the show.Special thanks to our Exclusive Show Sponsor, O’Neil Software.

Richard Reese has been one of the most influential people in the entire RIM services industry. From the time he joined Iron Mountain in 1981 until the spring of this year, Richard led a company and an industry to unprecedented heights.His influence is significant in the services we offer, the associations we are a part of, and the amazing business world we live in. While many in the greater RIM industry compete with Iron Mountain on a daily basis, Richard’s success and story is worthy of applause and admiration as well as observation. Success leaves clues, and this interview is full of them.In this interview I conducted with him early this spring, we learn more of his story, his perspectives on the RIM industry, his thoughts on the current round of acquisitions and then some predictions he has about where the industry is headed in the future. I ask his advice on entering the industry and succeeding in it as an independent operator. We talk about the commoditization of the industry and a whole lot more.Share this with senior staff, partners and investors. They need to listen to it as well.Enjoy the show.Special thanks to our Exclusive Show Sponsor, O’Neil Software.

Today is a great opportunity for you to get a glimpse into the mind of an IT Director. If you’ve struggled to figure out how to get their attention or sell to them, this show will be very instructive for you.John Gilbert, Director of Information Technology at Sunfood, a San Diego company that sells organic raw foods and super-foods, joins us to share his experience and perspectives.He’ll help you to understand what his average day looks like. And you’ll learn how much work he has to do to get your services accepted in his world. He also describes what he considers effective as it relates to the marketing you use to try and reach him. Then he identifies where disaster recovery and data back-ups reside on the list of corporate IT priorities. It’s all very enlightening.This interview is worth listening to and sharing with any of your staff who try and sell data protection or vault-related services. You really can’t afford to miss it.We’ll also get you caught up on the latest industry news.Enjoy the show.Special thanks to our Exclusive Show Sponsor, O’Neil Software.

He got his start in his family’s moving business until his Dad showed an interest in records storage in the late 1980’s. After mapping out a detailed business plan and a small $20K loan, William (Bill) Palisano started Lincoln Archives in Buffalo, New York.This year will be Lincoln Archives’ 20th year in business! Since it was founded, Lincoln Archives has had “one goal and one purpose” which is to protect their clients’ organizations by safeguarding their information. They store it, back it up, restore it, and destroy it. Many companies protect information, but fewer provide solutions.Hear all about the challenges and benefits of owning a family business this week on the RIMproReport.We’ll also get you caught up on the latest industry news.Enjoy the show.Special thanks to our Exclusive Show Sponsor, O’Neil Software.

He started out as a teacher until he was laid off and got a job as a temp worker with a record center. Over 20 years later, he now holds a doctorate that deals directly with the RIM industry professionals.Dr. Michael Huff has over 26 years of hands-on operations, management and consulting experience in the records and information management industry. Currently, he serves as Vice President and Privacy Officer at File Keepers, LLC in Los Angeles. He holds a doctorate in Organizational Leadership and a master’s degree in Clinical Psychology—his doctoral dissertation topic is related to the Emotional Intelligence of RIM professionals. Dr. Huff has also served as President of the Greater Los Angeles ARMA Chapter in 2008/2009. Additionally, since 1995 he has worked with nonprofits and local government agencies to provide career aptitude assessments to underserved populations in Southern California.On the show we discuss Michael’s reasons for this intensive study of RIM professionals, his findings and more importantly, what it all means.We’ll also get you caught up on the latest industry news.Enjoy the show.Special thanks to our Exclusive Show Sponsor, O’Neil Software.

One of the few entrepreneurs in Kenya, our guest today is Marilyn Kamuru, the founder and managing director of eManage Africa.Based in Nairobi, Kenya, eManage Africa is a leading provider of records and data storage. They use industry-leading records management software and processes to provide an automated, secure environment for your records.Marilyn was born in Kenya and spent most of her life in the U.S. and Canada. Seven years ago, she left her career as a lawyer in New York to start eManage Africa in 2006. She was a pioneer in Africa, as she had to change the way people thought about the records storage industry. Hear her story and much more on this week’s episode!We’ll also get you caught up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

A veteran data industry service provider, our guest today is Tim Goodwin, the founder and CEO of The Data Center.The Data Center, which is based in Rockford, IL offers a full range of data protection services. Tim made a strategic decision years ago to only service clients with data focused solutions. To this day, that has not changed. The Data Center has evolved into co-location, cloud services and disaster recovery consulting as they have grown.Along with Tim’s story – which is instructive on it’s own  – Tim discusses his philosophy of selling. This show should be required listening for anyone selling any type of RIM services, not just data.“Always try to put your best foot forward” -Tim GoodwinWe’ll also get you caught up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

Our guest today has actually been involved in Watergate, Whitewater, and Worldcom but not in the way you might expect. He’s done detective work with the data.Chris Muller got his start in 1978 when he was in charge of software development for a financial printing company. The things he learned there were the seeds to the birth and growth of his current business.As the Founder, Owner and CEO of Muller Media Conversions Chris spends his time extracting and translating data from old media. This might mean something as simple as moving old data files to a new operating system or as complex as trying to discover what data is housed on an old media tape, creating a method to decode it and then translate the content to a readable and convenient format.We’ll also get you caught up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

He’s been part of our RIM world as the owner of a records management business and also a shredding and destruction business in Cincinnati. So, he’s one of us. But while still deeply connected, those businesses are no longer a part of the equation.Now, Will Scott is creating some seriously cool results as the Inventor, Chief Designer and CEO at BlegalBloss, a company he founded and leads today.Will has revolutionized the cardboard box industry with numerous patents and innovative approaches to making life easier and more people friendly with his inventions. His design concepts include better ergonomics, efficiency, security and a lot more. His Boxie records storage boxes are now crowding out some of the most established box brands in the world on the shelves at over 2700 retail stores including those run by Staples and OfficeMax.Will is one of the most passionate and focused visionaries I’ve talked to in a long time. I wanted to have him back on the show to share how far he and Blegalbloss have come in the last couple of years. It’s really an amazing success story.We’ll also get you caught up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

The silver recovery business has often been tarnished with a bad reputation. But there are those who have worked to change the perceptions and deliver a reputable service over the years.Lon Rudnitsky, the Film Wash Partner at Pyromet grew up in the silver business. He knows the silver recovery industry inside out.  As someone actively involved in it, Lon sheds some light today on what the silver recovery process entails, how companies like Pyromet and others like them work, as well as the ways you can help your clients know the legitimate silver recovery companies from the scammers.But, even more importantly, as the ongoing purge of massive amounts of x-ray film from medical institutions takes place over the next few years, it is important for you to know how to leverage it to your advantage. My interview with Lon should help you with that.We’ll also get you caught up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

Whack-a-mole. You know the game where the mole pops its head up and you have to hit it as quickly as you can? Do you feel like your business world looks a lot like that?There is a better way! You can systemize your business so it will grow and flourish without sucking up every ounce of energy you have and every minute you possess.Sam Carpenter used to run himself ragged as the President of Centratel, one of the largest commercial telephone answering services in the USA. He then discovered the power of systems and everything changed for him and the business. Sam went from 80-hour work weeks down to just two-hour weeks while at the same time multiplying his income 20-fold.Once he proved it, he wrote a book about the systems and processes he instituted at Centratel and outlined how to make them work for other business owners. I discovered the book a couple of years ago and devoured it. We then implemented systems into our business and it changed things dramatically for us too. The book Sam wrote is Work the System: The Simple Mechanics of Making More and Working Less.Today on the RIMproReport, I am honored to have Sam Carpenter join us to talk about how you can escape the frustrating world of putting out fires and reacting to the whack-a-mole existence and create a business that works for you.As an added bonus, I purchased 20 books from Sam to give away on the show today. All you have to do is share this interview link with other business owners on your social media platform of choice, then send me an email to request a book. Please include your mailing address as well. I’ll send the book to the first 20 who respond.If you want to learn more about Work The System, download the pdf version. To learn more about how you can implement Work The System processes into your business, visit www.WorkTheSystem.com.We will also get you caught up on the latest industry news.Enjoy the show. It’s incredibly good.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

This show will likely put some serious and well-warranted fear into you. My hope is that the energy of your fear gets quickly translated into preventative actions to ensure you don’t end up in hot water or even on the wall of shame.The topic…protecting the electronic data that you touch in any way, shape or form.Angie Singer Keating, the CEO of Reclamere, got my attention when she started talking about the risks we face as service providers in the RIM world as it relates to data, our own computer, data security systems, and the implications we face if we are not demanding the same type of security processes and procedures we do with the physical data we deal with on a regular basis. Fact is, we are more at risk digitally than we are physically. So get ready to be scared into action.This show might just save your business life.Here are some of the things Angie mentioned during the extended interview today.HHS Office of Civil Rights Audit Protocol (Critical to self audit, especially security section)NAID 2013 Security Threats & Trends (PDF download of Angie’s presentation from NAID)The will be no news today to allow for this extended interview.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

If there was ever a place to learn about the importance of records, it’s in a hospital. Our special guest today leveraged her experience as a nurse and then as a medical consultant and educator to then start a record center. You can hear the  rest of this story on the show today.Gail Bisbee is the Founder, President and CEO of Confidential Records Management based in New Bern, NC.  Not only has Gail grown a very successful full-service RIM business, she is in big demand as a consultant and guide to numerous other RIM service providers.  Her unique expertise in HIPAA related issues, her extensive experience in scanning and her willingness to help others makes her extremely valuable to know and learn from.We will also get you caught up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

Being “first” at anything is a major accomplishment. Think of the Wright Brothers and the first flight. Then there was John Alcock and Arthur Brown accomplishing the first cross-Atlantic flight. (Sorry Lindbergh fans. He didn’t actually make his crossing till eight years after they had.) And don’t forget Chuck Yeager and the first supersonic flight he flew in the famed Bell X-1 airplane.First matters. No one can ever take away that designation and status once you’ve achieved it.Our guest today has a history of being first. He’s done it in the shredding industry a few times. Tom Simpson is the President of AAA Certified Confidential Security Corp based in Peoria, IL. Tom and his company were the first NAID AAA Certified shredding company in the world. They were also among the first members of NAID back when it was started. And Tom also drives race cars. (Do you see a pattern emerging?)Tom is a destruction industry giant. If you are in the shredding business, he’s someone who has paved the way for you and has been instrumental in leadership within the industry. Today, we’ll learn more about him and his story.We will also get you caught up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

This is a shred industry start-up story beginning more than 25 years ago.Long-time destruction industry veterans, Tim and Paula Oberst of Ohio Mobile Shredding join us on the show today.You’ll learn how Tim and Paula got started with an incredible marketing campaign, how Tim built his first shred truck and what it takes to get through the tough times. They also talk about building the business as husband and wife as well as adding the next generation of the family into the business.We will also get you caught up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

Jim Booth revisits the show after a year to update us on his new role as the Records and Information Management Practice Group Leader at Brightstone Consulting and Brightstone Insurance.You’ll recall that Jim was the long-time Executive Director at PRISM International until last May. On the show today we’ll learn more about his transition and the work he is now doing in the industry as a consultant and adviser.We also discuss his perspectives on the changes that RIM service companies will need to consider as the industry evolves – including insurance, compliance, digital focus and more.We will also get you caught up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

Craig Busch has had a significant influence in the shredding, RIM and recycling world with his line of products and consistent innovation. This includes various types of recycling containers and secure shred collection devices.An entrepreneur at heart, Craig is the CEO and President of Busch Systems as well as a partner and founder of a number of other related businesses you likely know.On the show today you can hear his story and learn how he has created and sustained his business success.We will also get you caught up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

On last week’s show we learned the Richard Reese story. We discovered what he did before Iron Mountain, how he got to Iron Mountain and then the incredible success he experienced while at Iron Mountain as it’s President, CEO and Chairman.In this, the second half of my interview with Richard, I ask him about his perspectives on the RIM industry, his thoughts on the current round of acquisitions and any predictions he might have about where the industry is headed in the future. I ask his advice on entering the industry and succeeding in it as an independent operator. We talk about the commoditization of the industry and a whole lot more.This show should be required listening for anyone in the RIM industry.We will also get you caught up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

In 1981, Richard Reese was recruited by Vin Ryan to be the President of Iron Mountain, a small, regional underground records and data storage business. At the time Richard took the helm, it was a $3 million-a-year company. Today, he retires from leading this $3 billion-a-year-plus global conglomerate.Not only did Richard lead his company to incredible success, he has been instrumental in the leadership and direction the entire RIM industry has taken. His influence is significant in the services we offer, the associations we are a part of, and the amazing business world we live in.While many in the greater RIM industry compete with Iron Mountain on a daily basis, Richard’s success and story is worthy of applause and admiration. He is a brilliant strategist and business leader, and I’m thrilled to honor him and his contribution upon his retirement.Today on the show we’ll share the first half of an extended interview I conducted with Richard as he arrived in Florida to begin his official retirement. In Part 1, we’ll dig into his own personal story and the growth of Iron Mountain. Part 2 of the interview will play on next week’s show. You won’t want to miss it.We will also get you caught up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

The Turtle Case brand is a well-known and highly respected product used throughout the data vault and RIM service industry. Given the unique reach of the Turtle Case product into our world, its manufacturer’s perspective of our industry would be meaningful to hear and understand.Ken Schneider, President of Perm-A-Store, joins us today on the show to talk about the Perm-A-Store and Turtle Case story and to share his unique viewpoint on what he sees happening in the data protection world.You’ll want to make sure you listen to Ken’s ideas about the very best way to protect tapes and media – even with the use of storage and transport products like the Turtle Case.We also get you caught up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

If you are headed to Nashville next week for the NAID 2013 Annual Conference, you’ll want to listen to this show.Steve Richards is Conference Chair for the March 22-24  event and is joining me on the show today to give you big ole “get ready to come to Nashville” overview. From the event itself to the venue, Steve covers it all. He even gives you specific details about places you can go in Nashville for different types of music, food and a whole lot more. Check out the NAIDinNashville Facebook page as well for further details.We also get you caught up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

If you have ever wondered what your prospect might  actually think, here is an opportunity to get into her head.On the show today, we’re going to dig into what makes an office manager tick. We’re going to learn what she does with her day. You’re going to hear what she thinks about you, your sales techniques and your approach.Sitting in the hot-seat is Kate Norton, the Office Manager at a small law firm in Southern California. As small to mid-sized law firms are the bread and butter client for many RIM related service companies, I felt an interview with someone like Kate would be extremely helpful for you. I hope you learn a lot from this interview.We also get you caught up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

An interesting ownership structure, a small marketplace, a diverse RIM service business, recent acquisitions and evident success. Today we learn about the unique story of  Kent Record Management in Grand Rapids, MI.Our special guest today is Greg George, the CEO and one of the co-owners of Kent Record Management. We learn from Greg how this small market company has grown to have a big state presence and acquired more companies along the way.We also get you caught up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

On today’s show we talk about the care and feeding of shred trucks. It’s important because when your shred trucks are not working, there is no money coming in.Randy Rauenzahn, Equipment Trainer and Field Service Expert with Shredfast talks about the critical things that all shred truck operators should do to keep their machines humming and producing revenue.I was surprised to learn about the most important thing you can do to keep your trucks running properly. Listen today to learn more in this interview replay.We also get you caught up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

Disaster recovery, business continuity and emergency preparedness are some of the important reasons clients use RIM related services. And the better their planning and preparation for the unthinkable, the more likely they are to use even more of those services.On today’s show, Michael Smith, the President and Founder of Readysmith Advisers joins us. Michael has significant experience and expertise in disaster recovery & business continuity planning. He’s been a practice leader with some of the largest consulting firms in the world focused on this specialty.A few years ago he left the corporate consulting world to build his own practice aimed at providing the same kind of expertise to the small to mid-sized business sector. As I discover in our conversation, he and his team have built a wonderful “readiness-as-a-service” system for the SMB world that leverages the power of the expertise with the access of an online interface.We’ll also catch you up on the latest industry news.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

For the first time in RIMproReport history, we have an industry investor on the show.John Balzer is a Director with the Special Situations Group at Goldman Sachs. John has been involved in working with many of the larger companies as they experience significant growth either through expansion or acquisition. He’s been intimately involved in a lot of deals and knows our industry extremely well.Today we chat about his history and experiences related to the RIM world. We also discuss his perspectives on the current state of the industry as well as the future of it. He provides some incredibly valuable information for all of us.We’ll also catch you up on the latest industry news.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

A consummate industry professional, Richard Steed joins us on the show today. Richard is the Vice President of Pacific Records Management with operations in Sacramento, Stockton, Fresno and Modesto.Richard has been in the industry for 27 years and as a result brings a unique perspective to his role. He has also served PRISM International as a board member and President. Consequently, his knowledge and experience give him extremely valuable insights which he shares with us today.We’ll also catch you up on the latest industry news.Note: During the news today, I mention a webinar by Andy Koval of Archive Systems. You can learn more at http://www.archivesystems.com/tealeavesSpecial Thanks to our Exclusive Show Sponsor, O’Neil Software.

The FileMan, Cary McGovern needs no introduction. A long-time industry sales consultant and start-up advisor, Cary is now “officially” retired. But that doesn’t quench his passion for the industry and his desire to know what is happening.Today on the show, Cary and I discuss the impact of the acquisitions that continue to transpire in the RIM service industry. We talk about the powerful connection to private equity and the role it is playing, especially related to the acquisitions.Cary provides an interesting viewpoint that you might not have considered before today.  I hope it gives you a broader perspective related to the current industry roll-up that is taking place.We’ll also catch you up on the latest industry news.Enjoy the slightly longer than normal show today.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

Nate Campbell will exert significant influence on the RIM services industry this year. As the Chief Operating Officer at Access and the new President of the PRISM International Board of Directors, I wanted the chance to speak to him about both roles.Nate has been in the business a long time. We spend some time learning his story and then dig into his role and short history at Access. We also discuss his vision and goals for PRISM in the year ahead.We’ll also catch you up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

As you start your year, one of the most critical aspects of your RIM business relates to compliance. It is important for your company and non-negotiable when it comes to serving your clients.On this weeks show, the “HIPAA Man” Tom Dumez, President of Prime Compliance, joins us to discuss the important compliance issues emerging in the RIM service industry in 2013.We talk about HIPAA, HITECH, PCI compliance and more. We spend some time chatting about something I never even considered that relates to compliance…. your company policy and procedures manual. It’s good stuff. Dont miss it.We’ll also catch you up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

Happy New Year! I wish for you incredible success in 2013.As we begin 2013 it is fitting we spend some time with Joe Malerba, VP of Sales for the Russ Bassett Corporation. Joe is a long time data protection industry vendor and has unique insights on the vault and offsite media storage areas of the RIM industry.Officially this week, Joe is now the Vendor Liaison on the PRISM International Board of Directors.I hope you take some time to enjoy the conversation I have with him, especially if you are in the data protection side of the industry or are contemplating it.We’ll also get you caught up on all the latest industry news.Enjoy the show this week.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.