PODCAST · business
The Travel Agent Guide
by Byrd Bergeron and Haley DeCarlo
The Travel Agent Guide is a podcast created for travel advisors at every stage of their journey.Each episode shares practical tips, real-world experiences, and honest conversations about building a successful travel advisor business—from client boundaries and workflows to marketing, growth, and sustainability.Whether you’re new to the industry or looking to refine how you work, this podcast is here to help you work smarter, feel more confident, and grow with intention.
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Niche Hard. Sell Harder : How Specializing Changes Everything in Travel Sales featuring Cameron DeJong
What happens when a travel advisor stops trying to sell everythin and starts becoming known for one thing? In this episode of The Travel Agent Guide Podcast, we sit down with Cam to talk about the power of niching down, building authority, and how specializing completely transformed his business. From leaving a 20+ year career in sales and marketing to becoming one of the top sellers in his niche, Cam shares the mindset, systems, and strategies that helped him stand out in a crowded industry.We dive into: ✨ Why most advisors are afraid to choose a niche ✨ How specialization changes your messaging and sales conversations ✨ The difference between being “another advisor” vs becoming the expert ✨ Why relationships and client experience matter more than just price ✨ The systems, playbooks, and processes that helped scale his business ✨ How confidence and competence can completely change your close rateIf you’ve ever wondered whether niching down could actually grow your travel business faster — this episode is for you. 🎧#TheTravelAgentGuide #TravelAdvisor #TravelBusiness #TravelAgentTips #EntrepreneurMindset #TravelPodcast #NicheMarketing
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What If You Could Double Your Sales… Without Doubling Your Hours?
🎙️ New Episode: What If You Could Double Your Sales Without Doubling Your HoursMost travel agents think growth means working more—but this episode challenges that.They break down how every task you do falls into a different “bucket.” Some are $20/hour tasks, others are $200/hour tasks—and if you’re doing everything yourself, you’re slowing down your own growth. The real shift happens when you start letting go of repeatable work and focus on what actually drives revenue.It starts simple: track your day. If you’re doing the same task over and over, it can be taught, documented, and handed off. That’s how you free up time—not by working harder, but by working smarter and building systems around what you do.And the result? More time for sales, faster responses, and the ability to grow without burning out. Sometimes the biggest shift isn’t doing more—it’s deciding what to stop doing.Follow us on social media to stay updated: 📲 YouTube: https://bit.ly/4c6QyGn Spotify: https://open.spotify.com/show/5K53T5NZLJquHPqp7n9cqc Apple Podcast: https://bit.ly/4dEqnYT Instagram: https://bit.ly/3OgmpeE Facebook: https://bit.ly/4mbwMgm#TheTravelAgentGuide #TravelAgentTips #TravelAdvisorLife #SalesStrategy #TravelBusiness
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The Most Overlooked Call That Can Explode Your Business Growth
Most travel agents think the job ends after the trip—but that’s the mistake, because the real growth doesn’t happen before the trip, it happens after.The simple “welcome home” call is where you understand what actually mattered to your client, what needs to be better next time, and what they want to do next, and when you skip it, you lose the relationship, but when you do it right, you create repeat clients, referrals, and your next booking.So are you ending the experience too early, or are you using the one moment most people ignore?This podcast is for you.Follow us to stay updated: 📲YouTube: https://bit.ly/4c6QyGnSpotify: https://open.spotify.com/show/5K53T5NZLJquHPqp7n9cqcApple Podcast: https://bit.ly/4dEqnYTInstagram: https://bit.ly/3OgmpeEFacebook: https://bit.ly/4mbwMgm#TheTravelAgentGuide #TravelAgentTips #TravelAdvisorLife #SalesStrategy #TravelBusiness
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Turn Everyday Relationships Into Real Bookings
What if your next client is already in your everyday life?In this episode, we talk to Monica Bowen, a travel advisor generating nearly $1M a year—mostly through referrals and her personal network. From her kids’ school community to social circles, she shares how she turned real relationships into consistent bookings—without being “salesy.”In this episode:• How to find your ideal client naturally• Turning school and community connections into leads• Building trust that drives referrals• Simple, organic ways to grow your network• Common mistakes to avoidIf you’re struggling with leads, this episode will show you how to grow using what you already have.Follow our social media to stay updated: 📲YouTube: https://bit.ly/4c6QyGnSpotify: https://bit.ly/4tg7L6eApple Podcast: https://bit.ly/4dEqnYTInstagram: https://bit.ly/3OgmpeEFacebook: https://bit.ly/4mbwMgm#TheTravelAgentGuide #TravelAgentBusiness #TravelAgentTips #TravelAdvisorLife #TravelBusiness
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Scaling your Business: 5 Data Points Every Travel Advisor Needs To Know
5 Data Points That Will Change Your BusinessIf you’re not tracking your numbers, you’re not growing—you’re guessing.In this episode, we break down the key metrics every travel agent should know:Next Follow-Up (CRM): Success is in the follow-up—how bad do you want the lead? Lead Sources & Notes: Know exactly where your business is coming from. Closed Lost Reasons: If they didn’t see your value, fix how you communicate it. Lead Count (YOY): No growth in leads = no growth in business Close Rate & Cycle: Track how many you close—and how fastTrack your numbers. Grow your business. If you’re serious about growing your business, you need to listen to this episode. 🎧Follow our social media to stay updated: 📲 YouTube: https://bit.ly/4tqDT72 Instagram: https://bit.ly/3OgmpeE Facebook: https://bit.ly/4mbwMgm Spotify: https://bit.ly/4tns0yB Apple Podcast: https://bit.ly/41bxAZ6#TheTravelAgentGuide #TravelAgentLife #TravelBusiness #TravelAgentTips #GrowYourBusiness
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14
How to Actually Use AI in Your Travel Business
The Basics of AI Saving You Time on Itinerary CreationHow are travel agents really using AI today—and how can it help you work faster without losing your personal touch?In this episode, we talk about how AI can support your business—from research, ideation, and narrowing down options, to using tools like AI Assist in Tern. We also dive into whether you should be using AI before client consultations to come across more confident and prepared.We break down how much you can trust AI when doing research (and where you need to be careful), plus share key prompts you can use to design more unique and memorable trips—from experiences and dining to what clients should know before they travel.We also explore how AI can help with special client requests (like finding a specific perfume in Greece), polishing your itineraries with details like routes, transport costs, and free activities, and even handling challenging clients.We answer the big question—Is AI going to take your job?—and introduce simple AI agents like a financial planner or “chaos organizer” to help structure your workflow.Plus, how you can elevate your client experience by designing cover photos and creating playbooks for trips, including cruise details, itineraries, and onboard experiences.If you’re a travel agent looking to save time, stay organized, and create better trips—this episode is for you.#TheTravelAgentGuide #TravelAgentLife #AIForTravel #TravelBusiness #ItineraryPlanning
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13
How to Guarantee You Never Burn Out?
Nearly half (46%) of travel advisors feel more overwhelmed this year, and around one-third (32%) report active burnout. Over half say their workload isn’t sustainable, mainly due to client demands and industry pressures. (Travel Age West)How do you know if you’re burnt out?Chronic exhaustionLoss of motivationIrritabilityDetachmentDeclining job performanceSet boundaries with clientsOnly about half of agents feel comfortable doing this—but it’s essential.Cut back on touchpointsDon’t share personal phone numbersLimit itinerary revisionsSet minimum budgetsSet clear response time expectationsTake care of yourselfTake regular breaksStay physically activePractice meditationMaintain healthy screen habitsInvest in professional developmentUse available benefitsAutomate everything you canUse workflow templatesAlign processes (e.g., same final payment dates)Practice gratitudeWriting down 3 positive things daily for 21 days can reduce stress and burnout—leading to less anxiety, better relationships, improved self-esteem, and even physical health benefits.#HowtoGuaranteeYouNeverBurnOut #TheTravelAgentGuide #Podcast
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5 Pre-Departure Checks You Should NEVER Skip!!
Podcast Episode: The Ultimate Pre-Departure Checklist for Travel AdvisorsReady to take your travel business to the next level? This week, we’re diving deep into pre-departure checks—the essential steps that every travel advisor needs to ensure their clients have a seamless, stress-free trip.From flights and transfers to hotels, tours, and special client requests, we break down every detail you shouldn’t skip. Learn how to set expectations with clients, implement a pre-departure team, and leverage checklists to save time while delivering an exceptional experience.Join us as Haley shares her journey of building a pre-departure system that transformed her business, and discover how to make your clients feel supported and cared for—even when things change last minute. Whether you’re a solo advisor or part of a team, this episode is packed with actionable strategies to make every trip flawless from start to finish.Key Takeaways:How to cross-check flights, transfers, and itineraries effectivelySetting realistic expectations with clients about changes and updatesHotel and tour confirmations that wow clients upon arrivalSpecial considerations for accessibility, mobility, and medical needsHow to structure your pre-departure and guest experience teamsIf you want your clients to feel confident and cared for—and reduce last-minute chaos—this is the episode for you.Listen now and start building your ultimate pre-departure system!
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1.10 What Makes a High-Earning Travel Agent in 2026
In this episode of The Travel Agent Guide, we break down what it really takes to become a high-earning travel agent in 2026.This conversation explores the systems, strategies, and mindset that help travel agents scale their businesses to six and seven figures.If you want to grow a profitable travel business, this episode walks through the essential pieces successful advisors have in place—from building strong networks and mastering follow-ups to implementing CRM systems and automation.Inside this episode, we discuss:• Why high-earning travel agents focus heavily on networking and community connections • The power of a follow-up strategy (often 8–10 touchpoints) to close more bookings • Why using a CRM and organized systems is critical for scaling your business • How automation and workflows help advisors manage clients efficiently • Why having the right support team or assistants makes growth possibleIf you're a travel advisor looking to increase bookings, improve your systems, and grow your income, this episode offers practical insights you can apply to your travel business today.🎧 Listen now and learn what separates high-earning travel agents from the rest of the industry.
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1.9 5 Things Your Assistant Should be Doing for You
Most travel advisors think they need more time.In reality, they need more support.In this episode, we pull back the curtain on what a fully trained assistant (and a true pre-departure team) can handle for you—so you can stay focused on sales, client relationships, and growth.From forgotten insurance quotes to hotel reconfirmations, missing payments, and last-minute travel chaos, this conversation breaks down the behind-the-scenes tasks that keep trips smooth and clients obsessed.What You’ll Learn:Why travel insurance is one of the most overlooked (and most profitable) follow-upsHow assistants handle insurance quotes so you don’t miss commission opportunitiesWhat a pre-departure hotel reconfirmation email should include (and why it saves trips)How to request complimentary amenities + handwritten notes—without spending a dimeThe difference between a client-facing assistant vs. a backend detail-checkerHow pre-departure checks prevent booking drops, payment issues, and itinerary mistakesHow support teams can organize vouchers, trip documents, and itinerary detailsWhy delegating “non-sales” tasks helps you scale faster (and stay sane)Timestamps:00:00 – The most forgotten task: travel insurance 00:14 – How a pre-departure team keeps insurance + follow-ups handled 00:43 – Why hotel reconfirmations matter (and what can go wrong if you skip them) 01:06 – Handwritten notes + complimentary amenities: the simple ask that creates wow moments 02:00 – What a trained assistant can take off your plate immediately 03:00 – Letting go of control: the mindset shift that changes everything 04:06 – The real ROI: how support helped scale from $300k to $600k in sales 06:40 – Pre-departure vs. guest experience: why these roles are different 07:01 – Reconfirming hotels and preventing the “reservation wasn’t paid” nightmare 11:43 – What a full pre-departure check includes (and how long it actually takes) 14:10 – Past-due commission follow-ups + client thank-you notes 15:11 – Insurance workflow: quotes, reminders, and peace of mind 17:42 – Automations + final booking checks to protect commissions 20:04 – Transfer reconfirmations: preventing travel-day disasters 21:00 – Guest experience support: passports, TSA numbers, dining, spas, and special requests 27:45 – Real-life problem solving: when your assistant saves the dayFollow Us! https://savatravel.com/the-travel-agent-guide/Follow us on Social Media's!IG - https://www.instagram.com/thetravelagentguide_/FB - https://www.facebook.com/groups/tagrowthstrategies/insights/?section=growthTiktok - https://www.tiktok.com/@thetravelagentguide?is_from_webapp=1&sender_device=pc
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1.8 5 Boundaries That Will Save Your Life!
Most travel advisors think burnout comes from “too many clients.”In reality, burnout comes from no boundaries.Because being a great advisor doesn’t just mean planning amazing trips…It means managing expectations, protecting your time, and running a business that doesn’t run you.In this episode, we break down 5 boundaries that will save your life — and help you become a better advisor and a better human.From booking over a million dollars in sales to navigating after-hours texts and demanding clients, this conversation gets honest about what really happens when boundaries get crossed — and how to confidently realign them.What You’ll Learn:Why boundaries don’t work unless you’re willing to enforce them How one “after-hours” text can create false expectations How to set office hours (and actually stick to them) How to talk about working another job without losing credibility Why you should stop booking destinations that drain you How to separate business and personal life How to build an emergency backup system so you’re not on-call 24/7 Why the point of boundaries is simple: to make you happyTimestamps:00:04:00 – Why travel advisors are getting run over (and burning out) 00:05:10 – The truth: you can set boundaries… but people will still test them 00:06:00 – Office hours + after-hours texting: how expectations get created 00:09:00 – Separating work and personal communication 00:11:15 – Working another job: how to be transparent without losing trust 00:15:50 – Emergency support systems that protect your time 00:17:50 – Destination boundaries: when to say “I don’t book that” 00:23:20 – Defining your ideal client to avoid resentment 00:25:05 – “The whole point of boundaries is making yourself happy” 00:26:15 – Protecting your process: consult calls, fees, and clear next stepsFollow Us!https://savatravel.com/the-travel-agent-guide/
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1.7 How to Add on Hundreds in Commission without Getting Questions
How to Add on Hundreds in Commission without Getting QuestionsAre you putting together detailed FIT trips, booking flights, coordinating transfers and tours — and still earning just 10–12%? In this episode of Travel Agent Guide, we share how to strategically structure package pricing so you can earn 15–20% commission without constant client pushback. We cover how to present a single package price with confidence, navigate itemization requests, offset non-commissionable items like flights and direct tickets, and understand when operating as a tour operator makes sense. We also dive into the mindset shift advisors need to stop undercharging and start running a profitable, sustainable travel business. Because luxury service deserves to be paid accordingly.🎙️ Travel Agent Guide — streaming now.https://savatravel.com/the-travel-agent-guide/
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1.6 Big Bold Decisions: Interview with Byrd Bergeron
Big Bold Decisions: Interview with Byrd Bergeron is a real look at what it takes to build a travel advisor business that lasts—without burnout. In this episode of The Travel Agent Guide, Byrd shares how she scaled from a “side hustle” mindset to a multi–million dollar agency in just a few years, plus the mindset shifts, sales foundations, and support systems that made it possible.You’ll hear why sales doesn’t have to feel “salesy,” how to break past the $200K–$300K sales plateau, and what’s missing in the host agency space when it comes to trained admin support and true one-on-one coaching. If you’re ready to grow with intention, streamline the work that drains you, and build a stronger foundation—hit play now, then follow/subscribe so you don’t miss the next episode. If this conversation helped you, leave a quick rating and review and share it with a fellow travel advisor.Listen Here: https://savatravel.com/the-travel-agent-guide/Connect With Us:Instagram: thetravelagentguide_TikTok: @thetravelagentguideFacebook: The Travel Agent GuideFacebook Group: Travel Agent Growth Strategies
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1.5 Bring a DMC into your Consult Call for the Win
What’s a DMC—and how can it help you look like an expert in a destination you’ve never even visited?In this episode, we pull back the curtain on the "secret weapon" of elite travel advisors: the Destination Management Company (DMC). We break down exactly what a DMC is, why they are a total game-changer for complex itineraries, and how you can confidently bring a local partner into a client consultation while increasing your authority, not losing it.Whether you are planning a high-end luxury escape or a logistically heavy multi-city tour, having "boots on the ground" support is the difference between a good trip and an unforgettable client experience.Connect With Us:Instagram: the.travelagent.guideTikTok: @thetravelagentguideFacebook: The Travel Agent GuideFacebook Group: Travel Agent Growth Strategies
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1.4 How to Pitch a Fee so you Never Get Turned Down!
How to Pitch a Fee—Without Getting Turned DownCharging a fee doesn’t have to feel awkward. In this episode, we break down how to confidently pitch your fee, position your value, and attract committed clients—without fear of rejection. Learn when to introduce the fee, why it matters, and how charging upfront can protect your time, expertise, and income. If you’re ready to stop working for free and start being taken seriously, this episode is for you.Connect With UsFollow us for more resources on growing your travel business:Instagram: @the.travelagent.guideTikTok: @thetravelagentguideFacebook: The Travel Agent Guide
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1.3 From Bartender to Senior Travel Advisor- Haley's Story
In this episode, we dive into what it really takes to transition from a traditional job into a thriving, full-time travel business. From working long nights in the service industry to building a six-figure commission career, this conversation breaks down the realities behind the success—mindset shifts, sales skills, systems, mentorship, and knowing when to take the leap.You’ll hear honest insights about balancing multiple jobs, overcoming self-doubt, setting boundaries, hiring support, and why investing in yourself can completely change the trajectory of your career. If you’ve ever wondered whether becoming a travel advisor is truly profitable—or if you’re standing at the edge of a big career decision—this episode is for you.Connect With UsFollow our journey and get more tips for building your travel empire:Instagram: @the.travelagent.guideTikTok: @thetravelagentguideFacebook: The Travel Agent Guide
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1.2 Turning Satisfied Travelers into Brand Ambassadors
In this episode of The Travel Agent Guide, we talk about how to turn clients into raving fans who come back year after year and refer new business.You’ll learn how to build trust early, when and how to ask for referrals, and why strong communication makes all the difference. The episode also covers simple habits—like follow-ups, setting expectations, and thoughtful client touches—that help you stand out and stay top of mind.If you want more repeat clients, more referrals, and stronger client relationships, this episode is for you.Connect With Us:Instagram: @the.travelagent.guideTikTok: @thetravelagentguideFacebook: The Travel Agent Guide
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1.1 How to Bless and Release without Being a Jerk
In this episode of The Travel Agent Guide, Byrd Bergeron and Haley DeCarlo break down one of the hardest skills every travel advisor must learn: when—and how—to say no to a client.From low budgets and “flights-only” requests to boundary issues, Airbnbs, and price-checking clients, this conversation walks through real-world scenarios advisors face every day. Byrd and Haley share exactly how to bless and release clients with professionalism, confidence, and clarity—without burning bridges.This episode is about protecting your time, honoring your niche, charging appropriately, and building a sustainable, respectful travel business.Connect With UsStay updated with more tips, behind-the-scenes content, and travel advisor resources by following us on social media:Instagram: @the.travelagent.guideTikTok: @thetravelagentguideFacebook: The Travel Agent Guide
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ABOUT THIS SHOW
The Travel Agent Guide is a podcast created for travel advisors at every stage of their journey.Each episode shares practical tips, real-world experiences, and honest conversations about building a successful travel advisor business—from client boundaries and workflows to marketing, growth, and sustainability.Whether you’re new to the industry or looking to refine how you work, this podcast is here to help you work smarter, feel more confident, and grow with intention.
HOSTED BY
Byrd Bergeron and Haley DeCarlo
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