The Utility Room

In this episode, Christopher Naismith https://www.linkedin.com/in/christophernaismith/and Mary Nitschke explore how energy markets are evolving, the importance of practical sustainability strategies, and how AI is transforming building performance modeling. He emphasizes that decarbonization is less about reaction and more about proactive capital planning. Buildings are like living organisms—each component has a 20-year life cycle, meaning regular modernization is essential. You can't simply retrofit in the moment; you must anticipate future technology shifts and code changes.Join us for insights on future-proofing multifamily assets and leveraging government incentives for financial gains.This episode is brought to you by Energy CX. Energy CX is a modern energy strategy firm built for volatility. We combine data, technology, and real market expertise to help businesses take control of one of their largest—and most unpredictable—operating costs. With more than 2 billion square feet under management across 20+ deregulated states, we’ve back tested and proven that our strategy consistently outperforms traditional procurement. Powered by ABEL™, our proprietary decision engine, we buy energy with the same discipline and timing as a trading desk—giving companies clarity, stability, and a long-term strategic advantage in every energy decision.To Learn More: https://www.energycx.com/?utm_campaign=32624679-MMN%20Podcast%20Sponsorship&utm_source=podcast&utm_medium=brand-awarenessChapters00:00 The Origin of Audette and Market Insights04:44 Understanding ESG: Challenges and Opportunities06:37 Decarbonization vs. Energy Efficiency: Key Distinctions09:31 Proactive Strategies for Future-Proofing Assets12:36 Leveraging Demand Response for Financial Benefits15:38 The Role of AI in Decarbonization Efforts🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at https://www.multifamilymedianetwork.com/ to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!#UtilityRoom #UtilityInsights #Multifamily #ESG #sustainability #decarbonization #energyefficiency

In this episode, Dimitris Kapsis https://www.linkedin.com/in/dkapsis/ , Vice President of Energy Management at Fairfield Residential, shares his expertise on leveraging utility data for smarter energy management in multifamily properties. Discover actionable insights on data analysis, equipment upgrades, and measurement verification that can drive significant cost savings and operational efficiency.This episode is brought to you by Public Grid https://www.linkedin.com/company/publicgrid/.Public Grid helps multifamily operators see what’s normally invisible, simplify sustainability, and create better resident experiences — without adding operational burden.We bring visibility into property and portfolio-level utility usage that’s historically been opaque, give operators RECs and sustainability credit when residents choose greener energy, and make it easy for residents to sign up in just three easy steps — saving money and hours of effort.The result? Happier residents, cleaner data, and smarter decisions — all without changing how you operate your properties.Learn more: https://publicgrid.property/?utm_source=MMN&utm_medium=podcast&utm_campaign=theutilityroomTimestamps:00:00 - Introduction to Dimitris Kapsis’s background and expertise00:30 - Dimitris early career in energy management and real estate02:00 - The evolution of utility management systems with AUM03:36 - Data analytics in utility management and cost reductions04:51 - Industry perspective: Usage driving expense vs. expense driving usage05:56 - How to analyze and interpret energy consumption data06:25 - Weather versus baseline energy trends07:21 - Water usage as a distinct utility with different data considerations08:17 - Sensitivity of utility data to weather and equipment operation09:16 - Prioritizing equipment upgrades for maximum savings10:16 - Lifecycle analysis and proactive replacement strategies11:42 - Calculating ROI for HVAC and boiler replacements13:00 - The importance of third-party consultants and ROI benchmarks14:26 - Secondary benefits of equipment upgrades, including water and energy savings15:23 - Lighting retrofit success stories and curb appeal improvements16:30 - Strategies for effective lighting project implementation17:29 - Piecemeal projects versus comprehensive upgrades18:47 - Enhancing property curb appeal through lighting19:24 - The value of design, color, and lighting quality in retrofits20:28 - Measurement and verification (M&V) best practices21:25 - Addressing utility rate structures and flat sewer charges22:20 - Utility incentives, ROI considerations, and cost-benefit analysis23:17 - Prioritizing projects based on problem severity and ROI24:12 - The importance of precise metering and sub-metering26:25 - Analyzing specific utility points versus aggregate loads27:16 - Final thoughts and closing remarks🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at https://www.multifamilymedianetwork.com/ to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!#TheUtilityRoom #UtilityInsights #Multifamily #SustainableLiving #PropTech #Sustainability #WasteReduction #EnergyEfficiency

Discover how sustainability leader, Elizabeth Lutz https://www.linkedin.com/in/elizabeth-lutz-9aa62325a/, drives environmental progress through community collaboration, innovative standards, and waste reduction strategies in this insightful episode. Gain a better understanding of BEPS, how to create successful collaborations around energy efficiency, and strategies to secure organization-wide sustainability support.This episode is brought to you by PlugOp https://www.linkedin.com/company/plugop/. EV charging in multifamily doesn't have to be complicated. PlugOp is the expert, so you don't have to be.As an end-to-end partner for multifamily portfolio owners and operators, PlugOp helps you launch charging programs that actually work. Starting with the planning phase, they provide the in-house research that powers their proprietary portfolio-wide intelligence reports, which determines exactly where chargers need to go and how many you truly need, all based on actual demand, local regulation, and available insights.When it's time to build, PlugOp delivers turnkey installation and software design specifically for the unique needs of apartment communities. And after launch, their real-time dashboard analytics shows you how to scale smarter and optimize pricing over time.If you're looking to elevate your EV charging strategy, PlugOp is with you every step of the way from day zero and beyond.To Learn More: https://www.plugop.com/?utm_source=MMN&utm_medium=podcast&utm_campaign=utility-room-sponsorshipChapters00:00 Sustainability Journey: From Awareness to Action05:56 Community and Collaboration in Sustainability09:08 Waste Management: Personal and Professional Insights11:54 Integrating Sustainability into Operations15:08 Building Trust and Communication for Success18:06 Future Goals: Waste and Energy Efficiency21:02 Advice for Advancing Sustainability Initiatives🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at https://www.multifamilymedianetwork.com/ to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!#TheUtilityRoom #UtilityInsights #Multifamily #SustainableLiving #PropTech #Sustainability #WasteReduction #EnergyEfficiency

In this eye-opening interview, Mary Nitschke speaks with Brad Allen Molotsky https://www.linkedin.com/in/brad-a-molotsky-7401664/ , a real estate lawyer and expert on regulations, climate, and sustainability. They explore the current state of ESG, federal and state regulations, PFAS (Forever Chemicals), and practical strategies for multifamily operators to understand evolving environmental regulations and future risks and regulations that may impact their assets.This episode is brought to you by Energy CX. Energy CX is a modern energy strategy firm built for volatility. We combine data, technology, and real market expertise to help businesses take control of one of their largest—and most unpredictable—operating costs. With more than 2 billion square feet under management across 20+ deregulated states, we’ve back tested and proven that our strategy consistently outperforms traditional procurement. Powered by ABEL™, our proprietary decision engine, we buy energy with the same discipline and timing as a trading desk—giving companies clarity, stability, and a long-term strategic advantage in every energy decision.To Learn More: https://www.energycx.com/?utm_campaign=32624679-MMN%20Podcast%20Sponsorship&utm_source=podcast&utm_medium=brand-awarenessChapters00:00 Introduction to ESG and Multifamily04:20 Federal Government's Stance on Sustainability07:26 State-Level Initiatives and Regulations12:24 The Impact of PFAS (Forever Chemicals)19:21 Challenges in Multifamily28:15 Conclusion and Future Outlook#TheUtilityRoom #UtilityInsights #Multifamily #PropTech #sustainability #ESG #climaterisk

In this engaging interview, industry veteran Mike Brewer https://www.linkedin.com/in/mikebrewer/ shares his journey from single family real estate to multifamily operations, emphasizing the importance of human-centric leadership, data utilization, and the evolving role of AI in the industry. Discover insights on balancing profit with social responsibility, leveraging utility data, and fostering meaningful relationships in a tech-driven world.This episode is brought to you by Public Grid https://www.linkedin.com/company/publicgrid/.Public Grid helps multifamily operators see what’s normally invisible, simplify sustainability, and create better resident experiences — without adding operational burden.We bring visibility into property and portfolio-level utility usage that’s historically been opaque, give operators RECs and sustainability credit when residents choose greener energy, and make it easy for residents to sign up in just three easy steps — saving money and hours of effort.The result? Happier residents, cleaner data, and smarter decisions — all without changing how you operate your properties.Learn more: https://publicgrid.property/?utm_source=MMN&utm_medium=podcast&utm_campaign=theutilityroomChapters00:00 The Origin Story: Unveiling Superpowers05:20 The Drive Behind the Journey: Motivation and Growth08:13 Balancing People and Profit: The Accountability Factor11:18 The Evolution of Data: Insights from Utility Management14:18 Coexisting with AI: Enhancing Human Relationships17:27 Legacy and Impact: Changing the Multifamily Industry🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at https://www.multifamilymedianetwork.com/ to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!#TheUtilityRoom #UtilityInsights #Multifamily #PropTech #AIinMultifamily #leadership #humancentric

In this engaging conversation, Josh Felser https://www.linkedin.com/in/joshfelser/ shares his journey from digital media to climate tech, emphasizing the importance of utility management, electrification, and innovative solutions like vehicle-to-grid (V2G) technology in multifamily housing. Find out why this innovation is critical for accelerating the transition to renewable energy and what it means for energy bills—and for the planet. This episode is essential listening for tech enthusiasts, green energy supporters, and EV owners eager to turn their vehicles into active allies in climate change solutions.This episode is brought to you by PlugOp https://www.linkedin.com/company/plugop/. EV charging in multifamily doesn't have to be complicated. PlugOp is the expert, so you don't have to be.As an end-to-end partner for multifamily portfolio owners and operators, PlugOp helps you launch charging programs that actually work. Starting with the planning phase, they provide the in-house research that powers their proprietary portfolio-wide intelligence reports, which determines exactly where chargers need to go and how many you truly need, all based on actual demand, local regulation, and available insights.When it's time to build, PlugOp delivers turnkey installation and software design specifically for the unique needs of apartment communities. And after launch, their real-time dashboard analytics shows you how to scale smarter and optimize pricing over time.If you're looking to elevate your EV charging strategy, PlugOp is with you every step of the way from day zero and beyond.To Learn More: https://www.plugop.com/?utm_source=MMN&utm_medium=podcast&utm_campaign=utility-room-sponsorshipChapters00:00 Introduction to Utility Management and Climate Action03:59 Josh Felser's Journey into Climate and Sustainability07:03 Challenges in Utility Management and Regulatory Hurdles08:13 On-Site Solar in Multifamily11:44 The Importance of Energy Storage Solutions13:54 Innovations in Vehicle-to-Grid Technology21:23 Personal Experiences with Multifamily Energy Solutions28:02 The Human Element in Energy Transition🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at https://www.multifamilymedianetwork.com/ to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!#TheUtilityRoom #UtilityInsights #Multifamily #SustainableLiving #PropTech #EVInfastructuve #V2G #EnergyStorage #SmartGrid #ClimateTech

In this insightful interview, Cass McFadden https://www.linkedin.com/in/cassmcfadden/ , VP of Sustainability at Cortland, shares her journey of growing up in Guam and how it kickstarted her passion in multifamily sustainability. She discusses the challenges of decarbonization, the importance of collaboration, and innovative strategies to achieve net zero emissions in the multifamily industry.This episode is brought to you by Energy CX. Energy CX is a modern energy strategy firm built for volatility. We combine data, technology, and real market expertise to help businesses take control of one of their largest—and most unpredictable—operating costs. With more than 2 billion square feet under management across 20+ deregulated states, we’ve back tested and proven that our strategy consistently outperforms traditional procurement. Powered by ABEL™, our proprietary decision engine, we buy energy with the same discipline and timing as a trading desk—giving companies clarity, stability, and a long-term strategic advantage in every energy decision.To Learn More: https://www.energycx.com/?utm_campaign=32624679-MMN%20Podcast%20Sponsorship&utm_source=podcast&utm_medium=brand-awarenessChapters00:00 Introduction to Sustainability in Multifamily Housing03:34 Cass McFadden's Origin Story and Motivation09:34 The Role of Collaboration in Sustainability Initiatives15:21 Challenges in Achieving Net Zero21:30 The Future of Sustainability Practitioners🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at https://www.multifamilymedianetwork.com/ to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!#TheUtilityRoom #UtilityInsights #Multifamily #PropTech #NetZero #Sustainability #ESG #ClimateAction

Ryan Yetzer https://www.linkedin.com/in/ryanyetzer/, founder of Full Scope Asset Optimization, shares insights on sustainability strategies for property owners, focusing on quick wins, building performance standards, and integrating technology for decarbonization. Learn how to optimize asset performance, navigate regulations, and ensure stakeholder buy-in for successful sustainability projects.This episode is brought to you by Public Grid. https://publicgrid.property/?utm_source=MMN&utm_medium=podcast&utm_campaign=theutilityroomPublic Grid helps multifamily operators see what’s normally invisible, simplify sustainability, and create better resident experiences — without adding operational burden.We bring visibility into property and portfolio-level utility usage that’s historically been opaque, give operators RECs and sustainability credit when residents choose greener energy, and make it easy for residents to sign up in just three easy steps — saving money and hours of effort.The result? Happier residents, cleaner data, and smarter decisions — all without changing how you operate your properties.Chapters00:00 Introduction to Sustainability in Real Estate02:21 Maximizing Sustainability Investments05:22 Building Performance Standards and CAPEX10:27 Challenges in Execution and Data Utilization13:21 Lessons Learned from Past Projects18:00 Creating Win-Win Scenarios in Sustainability21:21 Future Technologies in Sustainability🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at https://www.multifamilymedianetwork.com/ to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!#TheUtilityRoom #UtilityInsights #Multifamily #PropTech #EnergyEfficiency #BuildingPerformance #GreenTech #BEPS #ESG #LEED

In this enlightening interview, Zach Aarons https://www.linkedin.com/in/zachaarons/ joins Mary Nitschke https://www.linkedin.com/in/mary-nitschke/ to share his journey from finance and tech to real estate investment, focusing on sustainability innovations in multifamily housing. Discover how technology, smart building materials, and strategic investments are transforming the built environment for a greener future.This episode is brought to you by PlugOp. EV charging in multifamily doesn't have to be complicated. PlugOp is the expert, so you don't have to be.As an end-to-end partner for multifamily portfolio owners and operators, PlugOp helps you launch charging programs that actually work. Starting with the planning phase, they provide the in-house research that powers their proprietary portfolio-wide intelligence reports, which determines exactly where chargers need to go and how many you truly need, all based on actual demand, local regulation, and available insights.When it's time to build, PlugOp delivers turnkey installation and software design specifically for the unique needs of apartment communities. And after launch, their real-time dashboard analytics shows you how to scale smarter and optimize pricing over time.If you're looking to elevate your EV charging strategy, PlugOp is with you every step of the way from day zero and beyond.To Learn More: https://www.plugop.com/Chapters00:00 Introduction to the Podcast and Guest02:57 Zach's Origin Story and Career Path13:55 Sustainability in Multifamily Investments22:47 Challenges and Opportunities in Sustainable Building Materials🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at https://www.multifamilymedianetwork.com/ to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!#TheUtilityRoom #UtilityInsights #Multifamily #SustainableLiving #PropTech #CustomerExperience #PropertyManagement #GreenBuilding#TechInnovation #SmartCities

In this conversation, Mary Nitschke interviews Nathan Rice, https://www.linkedin.com/in/nathan-rice-07190287/ president of Energy CX, discussing the evolution of energy procurement, the challenges faced by multifamily operators, and the importance of innovation in the energy market. Nathan shares insights on market volatility, risk management, and the strategies that can help operators optimize their energy purchasing decisions. The discussion also touches on the future of energy technology and the role of traditional brokers in a rapidly changing industry.This episode is brought to you by EnergyCX. Energy CX is a modern energy strategy firm built for volatility. We combine data, technology, and real market expertise to help businesses take control of one of their largest—and most unpredictable—operating costs. With more than 2 billion square feet under management across 20+ deregulated states, we’ve backtested and proven that our strategy consistently outperforms traditional procurement. Powered by ABEL™, our proprietary decision engine, we buy energy with the same discipline and timing as a trading desk—giving companies clarity, stability, and a long-term strategic advantage in every energy decision.To Learn More: https://www.energycx.com/?utm_campaign=32624679-MMN%20Podcast%20Sponsorship&utm_source=podcast&utm_medium=brand-awarenessChapters00:00 Introduction to Energy CX and Nathan Rice02:32 Nathan's Origin Story in Energy06:43 Transitioning from Traditional to Technology-Based Energy Procurement07:59 Understanding Energy Procurement vs. Traditional Procurement11:15 Risks in Energy Procurement and Market Volatility14:05 Common Misunderstandings in Energy Contracts14:59 Strategies for Energy Cost Management16:34 The Impact of Market Changes on Operators19:35 Customer Success Stories and Innovations21:25 Challenges Faced and Lessons Learned23:46 The Role of Technology in Energy Procurement26:54 Future Trends in Energy Markets31:26 Hedging Energy Risks for Multifamily Owners35:02 The Future of Energy Brokers and Innovation🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at https://www.multifamilymedianetwork.com/ to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!#CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement

In this conversation, Mary Nitschke and KP Reddy https://www.linkedin.com/in/kpreddy/ discuss the complexities of utility management in multifamily housing, emphasizing the role of AI and technology in enhancing efficiency and sustainability. They explore the importance of understanding energy consumption patterns, the need to challenge traditional practices, and the potential for granular data to drive positive change in utility management.This episode is brought to you by Public Grid. https://publicgrid.property/?utm_source=MMN&utm_medium=podcast&utm_campaign=theutilityroomPublic Grid helps multifamily operators see what’s normally invisible, simplify sustainability, and create better resident experiences — without adding operational burden.We bring visibility into property and portfolio-level utility usage that’s historically been opaque, give operators RECs and sustainability credit when residents choose greener energy, and make it easy for residents to sign up in just three easy steps — saving money and hours of effort.The result? Happier residents, cleaner data, and smarter decisions — all without changing how you operate your properties.Chapters00:00 Introduction to AI in the Built Environment06:58 The Role of Energy in Sustainability12:51 Challenging the Status Quo in Utility Management18:53 The Future of Utility Management and Human Behavior🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations!📰 Sign up at https://multifamilymedianetwork.com/ to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!#CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement

In this conversation, Mary Nitschke interviews Mike Zatz https://www.linkedin.com/in/michaelzatz/, who shares his journey in the field of sustainability and energy efficiency. He discusses his extensive experience with the ENERGY STAR program and the importance of data in improving building performance. Zatz emphasizes the need for better engagement with residents to enhance energy efficiency and shares insights on the future of energy benchmarking and his new role at Measurable.This episode is brought to you by PlugOps. EV charging in multifamily doesn't have to be complicated. Plug-op is the expert, so you don't have to be.As an end-to-end partner for multifamily portfolio owners and operators, PlugUp helps you launch charging programs that actually work. Starting with the planning phase, they provide the in-house research that powers their proprietary portfolio-wide intelligence reports, which determines exactly where chargers need to go and how many you truly need, all based on actual demand, local regulation, and available insights.When it's time to build, Plug-Off delivers turnkey installation and software design specifically for the unique needs of apartment communities. And after launch, their real-time dashboard analytics shows you how to scale smarter and optimize pricing over time.If you're looking to elevate your EV charging strategy, Plug Ops is with you every step of the way from day zero and beyond.To Learn More: https://www.plugop.com/Chapters00:00 Introduction to Sustainability in Real Estate04:50 Mike Zatz's Career Journey07:45 The Intersection of Data and Real Estate10:40 The Future of Energy Benchmarking14:02 Engaging Residents for Energy Efficiency16:51 Transition to Measurable and Future Goals🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations!📰 Sign up at https://multifamilymedianetwork.com/ to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!#CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement

In this engaging conversation, Mary Nitschke interviews Katie Rothenberg, https://www.linkedin.com/in/katie-rothenberg/ a seasoned professional in sustainability and real estate. Katie shares her journey into the field, emphasizing the importance of understanding different perspectives in sustainability. The discussion delves into the business case for sustainability, highlighting its role in value creation and risk management in real estate. Katie also reflects on her significant wins and lessons learned throughout her career, underscoring the importance of empathy and thoughtful communication in driving sustainability initiatives.This episode is brought to you by EnergyCX. Energy CX is a modern energy strategy firm built for volatility. We combine data, technology, and real market expertise to help businesses take control of one of their largest—and most unpredictable—operating costs. With more than 2 billion square feet under management across 20+ deregulated states, we’ve backtested and proven that our strategy consistently outperforms traditional procurement. Powered by ABEL™, our proprietary decision engine, we buy energy with the same discipline and timing as a trading desk—giving companies clarity, stability, and a long-term strategic advantage in every energy decision.To Learn More: https://www.energycx.com/?utm_campaign=32624679-MMN%20Podcast%20Sponsorship&utm_source=podcast&utm_medium=brand-awarenessChapters00:00 Katie Rothenberg's Journey into Sustainability06:39 The Business Case for Sustainability in Real Estate13:03 Navigating the Challenges of Sustainability14:50 Celebrating Wins and Learning Experiences🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations!📰 Sign up at https://multifamilymedianetwork.com/ to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!#CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement

In this episode of the Utility Room, host Mary Nitschke speaks with Public Grid co-founders Zach Schmitz https://www.linkedin.com/in/zack-schmitz/ and Joe Robbins https://www.linkedin.com/in/josephrobbins5/ about their innovative approach to simplifying the utility setup process for residents, particularly in multifamily housing. They share their personal origin stories, the challenges of engaging residents in energy consumption, and how Public Grid aims to create equitable energy solutions that benefit both residents and property managers. The conversation highlights the importance of understanding energy costs and the potential for reducing environmental impact through better utility management.This episode is brought to you by Public Grid. https://publicgrid.property/?utm_source=MMN&utm_medium=podcast&utm_campaign=theutilityroomPublic Grid helps multifamily operators see what’s normally invisible, simplify sustainability, and create better resident experiences — without adding operational burden.We bring visibility into property and portfolio-level utility usage that’s historically been opaque, give operators RECs and sustainability credit when residents choose greener energy, and make it easy for residents to sign up in just three easy steps — saving money and hours of effort.The result? Happier residents, cleaner data, and smarter decisions — all without changing how you operate your properties.Chapters00:00 Introduction to Public Grid and Its Founders01:20 Origin Stories: How Public Grid Was Founded04:35 The Utility Setup Process and Its Challenges06:53 Connecting Utility Setup to Green Energy08:32 Engaging Residents in Energy Consumption11:22 Translating Energy Concepts into Resident-Friendly Language15:24 Resident Reactions to Public Grid's Services19:44 The Mission of Public Grid: Equity in Energy Costs🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations!📰 Sign up at www.multifamilymedianetwork.com to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!#CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement

In this conversation, Mary Nitschke and Jacob Kosior discuss the intersection of EV charging, AI technology, and multifamily housing. They explore how AI can enhance efficiency in property management, streamline processes for residents, and address challenges in affordable housing. The discussion highlights the importance of time as a valuable resource and the potential for AI to improve both operational efficiency and resident experience. They also touch on the role of health and well-being in housing and the future trends in AI technology for the multifamily sector.This episode is brought to you by PlugOps. EV charging in multifamily doesn't have to be complicated. Plug-op is the expert, so you don't have to be.As an end-to-end partner for multifamily portfolio owners and operators, PlugUp helps you launch charging programs that actually work. Starting with the planning phase, they provide the in-house research that powers their proprietary portfolio-wide intelligence reports, which determines exactly where chargers need to go and how many you truly need, all based on actual demand, local regulation, and available insights.When it's time to build, Plug-Off delivers turnkey installation and software design specifically for the unique needs of apartment communities. And after launch, their real-time dashboard analytics shows you how to scale smarter and optimize pricing over time.If you're looking to elevate your EV charging strategy, Plug Ops is with you every step of the way from day zero and beyond.To Learn More: https://www.plugop.com/Chapters00:00 Introduction to AI in Property Management04:55 Jacob's Journey in Multifamily and AI07:53 Enhancing Efficiency with AI Tools10:47 AI's Role in Affordable Housing13:45 Streamlining Processes for Residents16:50 Health and Well-being in Housing19:38 Future Innovations in AI for Housing🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at www.multifamilymedianetwork.com to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!#CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement

In this episode, Mary Nitschke welcomes Lori Hanson, a seasoned professional in the multifamily industry, to discuss the rapidly evolving energy market and the importance of utility management. Lori shares her journey from starting in onsite leasing to becoming a director at Greystar, emphasizing her passion for utility management that began unexpectedly about a decade ago. The conversation highlights the significance of understanding utility management in today's market, especially as energy prices fluctuate dramatically, impacting operational costs for businesses. Lori also introduces the Utility Management Advisory (UMA), a peer group dedicated to professionals in utility management and sustainability. She explains how UMA fosters a supportive network for sharing knowledge and experiences, and discusses the annual UMA Sustainability and Innovation Award, which recognizes excellence in utility management initiatives. The episode wraps up with insights on the value of community and collaboration in the multifamily industry, encouraging listeners to engage with UMA and explore the benefits of being part of such a network.This episode is brought to you by EnergyCX. Energy CX is a modern energy strategy firm built for volatility. We combine data, technology, and real market expertise to help businesses take control of one of their largest—and most unpredictable—operating costs. With more than 2 billion square feet under management across 20+ deregulated states, we’ve backtested and proven that our strategy consistently outperforms traditional procurement. Powered by ABEL™, our proprietary decision engine, we buy energy with the same discipline and timing as a trading desk—giving companies clarity, stability, and a long-term strategic advantage in every energy decision.To Learn More: here.Chapters00:00 Introduction to Lori Hanson and Her Background04:21 Journey into Utility Management07:16 The Utility Management Advisory (UMA) Overview10:24 The Value of Networking and Community in UMA13:31 Insights from the Energy Summit and UMA Award16:40 The Growth and Impact of UMA🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at www.multifamilymedianetwork.com to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!#CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement

In this conversation, Mary Nitschke and Michael Beckerman discuss the current state of utilities and sustainability in the multifamily real estate sector. They explore the challenges posed by climate change, the opportunities for innovation in energy management, and the importance of resiliency in building assets. The discussion highlights the role of the private sector in driving solutions and the potential for significant financial gains in the transition to cleaner energy sources.This episode is brought to you by Public Grid. https://publicgrid.property/?utm_source=MMN&utm_medium=podcast&utm_campaign=theutilityroom Public Grid helps multifamily operators see what’s normally invisible, simplify sustainability, and create better resident experiences — without adding operational burden.We bring visibility into property and portfolio-level utility usage that’s historically been opaque, give operators RECs and sustainability credit when residents choose greener energy, and make it easy for residents to sign up in just three easy steps — saving money and hours of effort.The result? Happier residents, cleaner data, and smarter decisions — all without changing how you operate your properties.------Chapters00:00 Introduction to the Utility Room and Guest02:43 Current State of Climate Tech and Sustainability08:19 Opportunities in the Built Environment14:16 Resiliency and Energy Demand20:49 Innovation in Construction and Materials24:27 UTILITY ROOM OUTRO.mp4🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at Multifamily Media Network www.multifamilymedianetwork.com to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!Follow Us on: Instagram https://www.instagram.com/multifamilymedianetwork/?hl=enLinkedIn: https://www.linkedin.com/company/multifamily-media-network#CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement