001 - A New Way to Define "Customer" - CX Unplugged

Have you ever wondered how the top professionals in multifamily achieve lasting success? It's all about delivering value; today, we're diving deep into what that means. In this episode of CX Unplugged, Gabrielle Gonzalez explores the essence of service in the multifamily industry, drawing on insights from Ron Kaufman’s definition: “Service is taking action that creates value for someone else.” We’ll hear from industry leaders who’ve mastered customer-centric strategies, driving their success across various segments. But it's not all about victories—we're also unpacking some mistakes made along the way, offering you valuable lessons and maybe even a laugh. Whether you're a seasoned pro or new to the industry, this podcast offers actionable insights to enhance your approach to customer service. If you’re ready to elevate your service game and learn from the best (and their mistakes), like, subscribe, and share this episode. Stay tuned for more on CX Unplugged, only on the Multifamily Media Network! multifamily, PropTech, leadership, customer service, CX Unplugged, customer-centric, Ron Kaufman, industry insights, service excellence, Multifamily Media Network #Multifamily #PropTech #Leadership #CustomerService #CXUnplugged #IndustryInsights #ServiceExcellence #MultifamilyMediaNetwork