003: Hug Your Haters

Today's episode features a man with an interesting perspective on dealing with critics and unsatisfied customers! Jay Baer is a Certified Speaking Professional, renowned business strategist, best-selling author, and consultant who focuses his clients towards using technology as an advantage in marketing and customer service.   In This Episode, You'll Learn…   Customer acquisition vs customer retention How the customer service environment has changed with technology Benefits of answering EVERY customer complaint The money is in the audience Great examples if the "Hug Your Haters" philosophy Jay's book: "Hug Your Haters"   Links and Resources Mentioned in This Episode   Jay's Website Hug Your Haters Convince and Convert Website   Sound Effects Credits:   - Music Box (https://freesound.org/people/terminal/sounds/22685/)