#004 Modernizing Insurance: AI, Data, and Competitive Moats with Rob Lewis, CEO, INTX Insurance Software

AI is rewriting the rules of insurance tech - and Rob Lewis has seen the transformation from the inside.With 25 years in global reinsurance and a history of building startups from scratch, Rob is now leading INTX Insurance Software to modernize how carriers operate, combining speed, flexibility, and data intelligence in one AI-powered platform.In this episode of Human Work After AI, we dive into:- How Rob spun up a working policy administration system with AI in just 12 hours- Why clean, stable data is the ultimate competitive moat in insurance- The real pace of AI adoption in a conservative industry - and where it’s accelerating fastestIf you’re curious about building trust in AI-driven systems, competing against entrenched incumbents, or translating decades of industry experience into a disruptive SaaS model, this conversation delivers.Chapters00:00 – Intro & Guest Background01:04 – From Stockbroking to Startups: Rob’s Origin Story05:20 – Entering Insurance & Early Tech Gaps07:40 – Founding INTX and the U.S. Market Push12:54 – The AI Shift: From Blockchain to Generative Models18:46 – Why Technology Alone Isn’t a Moat22:22 – Human Roles That Still Matter in AI-Driven Insurance24:05 – Regulation, Risk, and AI in a Highly Regulated Industry27:14 – Modernization Barriers Around the Globe29:22 – Advice for Entering the Insurance Industry Today30:45 – Why Rob’s Optimistic About Insurance + AI’s FutureResourcesINTX Insurance Software: https://www.intxis.comBig North Marketing: https://bignorthmarketing.com