005: Client Experience, Expectations & Spontaneity

WE'RE DISCUSSING: The unfortunate but very on-brand event that happened during our initial attempt at recording episode 5 while in Asheville, NC Debating how to count the days of a vacation (long story, ya just gotta listen) Luxury experiences + expectations Client experience + expectations How scarcity mindset as an entrepreneur can lead to taking on work that’s unaligned and sub-par Learning when and how to say no (and yes) How to identify when you’re out of alignment Things Kaitlyn takes into consideration when accepting clients outside of a ‘niche’ Connor’s great one-liner about client experience Kaitlyn’s Airbnb booking mistakes and honest thoughts about the platform (it gets real passionate - ha) Spontaneity vs. making plans Takeaway lessons from our road trip so far Where we were headed next and why Bullet points / takeaways from the #winestainswisdom within the episode THE WINE: Stags’ Leap Cabernet Sauvignon Napa Valley 2017 - https://www.totalwine.com/wine/red-wine/cabernet-sauvignon/stags-leap-cabernet-sauvignon-napa/p/13388750 THINGS/PEOPLE WE MENTIONED: Ozarks (tv show) on Netflix Bottleshock (movie) Vine to Voice (a brand voice & brand messaging course by Copy Uncorked) - https://copyuncorked.com/courses Notion Project Management software (Connor’s) Clickup Project Management software (Kaitlyn’s) The Copy House (a website copywriting course by Copy Uncorked) - https://copyuncorked.com/courses The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company - https://rstyle.me/+BtZVQlly8Rkb--W-lu86SQ STAY CONNECTED Kaitlyn on Instagram - @kaitlynhparker - https://www.instagram.com/kaitlynhparker/ Connor on Instagram - @connor_parker - https://www.instagram.com/connor_parker/ The Podcast on Instagram - @winestainspod - https://www.instagram.com/winestainspod/ Website: https://kaitlynhparker.com/wine-stains-podcast