005: The Speed of Trust | Stephen Covey | You Lost Them Before They Left | Jeffrey Scott Stanton

THE JEFFREY SCOTT STANTON PODCAST: THE LEADERSHIP SERIESEPISODE 5Trust: You Lost Them Before They LeftInspired by: The Speed of Trust  |  Stephen M.R. CoveyThere is someone on your team who trusts you less than they used to. You may not know when it changed. But the person who used to bring you their real problems stopped bringing them. And they will not tell you.ABOUT THIS EPISODE: Trust is not a soft leadership virtue. It is an economic force. When it is high, everything in your organization moves faster and costs less. When it is low, people stop bringing you the truth, commitment drops to compliance, and you lose people long before they ever hand in their notice.In this episode, Jeffrey Scott Stanton goes deep on the one leadership currency most leaders are spending without realizing it. You will learn what trust actually is at a neurological level, why the distinction between character trust and competence trust changes everything, how the trust bank account works, and what trust repair actually looks like in practice when the damage has already been done.This is not a motivational conversation about the importance of trust. It is a precise, applied examination of how trust builds, how it breaks, and what leaders at every stage can do about it.THIS EPISODE IS BROUGHT TO YOU BY: • Wise Agent | wiseagent.com/jsquared — The all-in-one CRM that helps real estate agents manage contacts, automate follow-up, and grow their business.• Subi | oksubi.com — Your AI transaction genie. From contract to close, your work is my command.• The CE Shop | j2.theceshop.com — Use discount code JSQUARED for an additional 35% off.IN THIS EPISODE: • Why trust is not a feeling — it is a neurological state that changes how people think, collaborate, and commit• The difference between character trust and competence trust — and why most high performers have one without the other• Why compliance is what competence trust alone produces — and what it takes to earn commitment• The deposits and withdrawals framework — what builds the account and what draws it down• Why one trust withdrawal costs more than multiple deposits earn• The trust repair sequence — and why most leaders get the order completely wrong• Four specific things a new leader does in the first 30 days to build trust before competence has been demonstratedTIMESTAMPS: 00:00 - The Quiet Shift in Trust01:25 - Welcome to the Leadership Series02:38 - Trust as an Economic Force03:32 - The Energy Shift: High Trust vs. Low Trust04:45 - The Brain's Response to Social Threats06:30 - The Trust Tax vs. The Trust Dividend08:00 - The "Fine" Conversation: Identifying the Tax09:14 - Two Foundations: Character and Competence11:17 - Compliance vs. Commitment11:37 - Case Study: David and the Inconsistency Trap13:27 - The Trust Bank Account Framework15:11 - Why Withdrawals Cost More Than Deposits16:16 - Sponsor: The CE Shop16:56 - Case Study: Renee and the Power of Consistency19:18 - How Trust Actually Breaks21:05 - Measuring by Intention vs. Experience21:48 - Repairing Damaged Trust: Acknowledgement First22:48 - Case Study: Marcus and the Sequence of Repair25:29 - Building Trust as a New Leader27:17 - Four Steps to Build Character Trust in 30 Days30:50 - Final Thoughts: Leading with Trust33:21 - Outro and Closing CreditsBOOK AND RESOURCES: Book referenced in this episode:• The Speed of Trust — Stephen M.R. CoveyResearch and concepts referenced:• Paul Zak — neuroscience of trust research• Negativity bias — research on how the brain weights negative experiences• Trust repair research — acknowledgment, explanation, behavior, time• Trust transference — how new leaders inherit relational historyNote: This episode is inspired by Covey's framework, combined with behavioral research on trust and real-world leadership application. Not a book summary.CONNECT WITH JEFFREY: Jeffrey Scott Stanton is a coach, consultant, advisor, and speaker who has spent his career helping leaders and organizations perform at their highest level under pressure. As the former Executive Vice President of Learning and Development for Douglas Elliman Real Estate, he built and led development programs at scale across one of the largest residential real estate companies in the country.• LinkedIn: https://www.linkedin.com/in/jeffreyscottstanton/• Instagram: https://www.instagram.com/jeffreyscottstanton• Website: https://jeffreyscottstanton.com/• Network: J Squared Podcast Productions — https://www.jsquaredpodcast.com/The Leadership Series is his masterclass on leadership delivered in podcast form — built for people who are currently leading, stepping into leadership, or building toward it. Each episode combines behavioral research, applied psychology, and real-world leadership experience into content that is as practical as it is substantive.ENJOYED THIS EPISODE?If this episode was valuable, please leave a review or share it with someone who needs it.