006 - 10 Ways to Elevate the Prospect & Resident Experience | CX Unplugged

10 Game-Changing Tips to Elevate Resident Experiences | CX Unplugged “What if your resident experiences could stand out, spark joy, and foster community? These 10 actionable tips will change the way you approach property management!” In this episode of CX Unplugged, host Gabrielle Gonzalez sits down with Brianna Fritts, Resident Hospitality Manager at Thompson Thrift, to unpack 10 powerful strategies that elevate the future and current resident experience at multifamily properties. From interactive tours to unforgettable resident events, Brianna shares insights from her industry journey, starting in student housing and evolving into multifamily excellence. Discover creative approaches like celebrating resident birthdays, sparking friendly competition, and how a simple “be the swan” mentality can transform customer service. Some highlights from today’s conversation include: How to create immersive and interactive tours. The impact of personal welcomes — manager-to-resident. Transforming traditional resident events into memorable experiences. Why “acknowledging requests” within 24 hours builds trust. Creative ways to foster community engagement and loyalty. Whether you’re a leasing professional, property manager, or just looking for inspiration, these tips will redefine how you approach customer service in multifamily living. Like, subscribe  @MultifamilyMediaNetwork , and share for more insights! For additional resources, visit MultifamilyMediaNetwork.com. If listening is more your style, find CX Unplugged on Spotify and Apple Podcast.