06. Starting points

from Bad Services Podcast · host Lou Downe

Now you’ve spotted a bad service, and you’ve thought about who your users are, how about what they need in relation to where they’re at when they are using it?In this episode we talk about ‘context of use’ and how it changes how people interact with your service

Episode metadata supplied by the publisher feed · Published Jun 11, 2026

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What this episode covers

Designing services has many different starting points and reasons for it to take centre stage, or be initiated. Episode six is all about the reasons service design might happen. So where do you start? The answer is, in lots of different places. It depends what you’re trying to do. We delve into the various reasons service design work might begin consciously and unconsciously from asking questions of new technology to CEO pet projects. In this episode we talk about ‘context of use’ and how it changes how people interact with your service

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06. Starting points

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