006 - What does training say about your culture? - Leading your Culture

Before we get into the show, this episode is brought to you by Widewail. The team at Widewail has one more Voice of the Resident live event for you. This is it, the last one. On June 6th, at 3 p.m. EST, they’ll discuss everything resident reviews have to teach us about retention trends. The 45-minute live session will be based on research from 400,000 Google reviews, providing data-backed answers to common questions: Does investing in parking reduce turnover? If our amenities don’t meet expectations, does that cause renewal problems? We know maintenance impacts retention. But by exactly how much? Using AI topic and sentiment analysis, Widewail’s identified the trends driving positive and negative retention outcomes. Sign up at widewail.com/data. That’s Thursday, June 6th at 3pm. widewail.com/data Welcome back to Leading Your Culture with Bill Nye! In this episode, we explore the role of training and development in multifamily maintenance with expert Mark Cukro. If you want to learn how to build a skilled, confident, committed service team, this episode is for you. With over 20 years of experience, Mark shares his journey from maintenance technician to industry consultant, highlighting the vital role of training in employee retention and satisfaction. Mark and Bill explore why multifamily lags behind other industries in training, the benefits of comprehensive training programs, and practical strategies for building a continuous learning and improvement culture. They also discuss the impact of proper training on team morale, customer satisfaction, and overall company success. If you're a property manager, maintenance supervisor, or anyone involved in multifamily housing, this conversation is packed with insights and actionable tips to help elevate your team's performance and create a thriving work environment. For more insightful content, visit multifamilymedianetwork.com. Don’t forget to like, subscribe, and hit the notification bell to stay updated with our latest episodes. Bill Nye, Mark Cukro, Plus One Consulting, multifamily maintenance, employee training, multifamily industry, service team development, maintenance training, property management, leadership in multifamily, employee retention, Leading Your Culture, Multifamily Media Network. #MultifamilyMaintenance #EmployeeTraining #LeadingYourCulture #PropertyManagement #ServiceTeamDevelopment #MultifamilySuccess #MarkCukro #BillNye #MultifamilyMediaNetwork