008 Justin Tamsett - The Importance of Understanding Your Client's YOUniverse

Justin Tamsett is the Managing Director of Active Management. He has managed and owned fitness clubs since 1990, and now travels the globe speaking on topics from business skills to work-life balance.  During this episode, JT talks about:  Why identifying our customer's learning style is essential for truly connecting with them  Exactly what it means to be a guest in your client's YOUniverse The importance of delivering a seamless, comprehensive and personalized service to our prospects and customers Also in this episode, our resident podcast expert, Sharon Tousley, tells us about the equipment you need to kick start your very own podcast, and we hear more about one of our sponsors – Visual Fitness Planner and why it's the ultimate way to improve your club's Set-Show-Close percentages. Visit: ActiveMgmt.com.au Visit: fitnessbusinesspodcast.com Email: [email protected] Phone: +61 2 9484 5501 Twitter: @JTActiveMgmt