008 Managing Client Expectations in Construction

Summary In this conversation, Joe and Todd delve into the complexities of the remodeling industry, focusing on the challenges of managing client expectations and the importance of transparency in communication. They discuss the pros and cons of subcontractors versus employees, the significance of setting realistic timelines, and the necessity of clear communication with clients regarding project start dates and permitting processes. The conversation emphasizes the need for contractors to be upfront with clients to avoid misunderstandings and ensure a smoother project experience.