009 - "How are you today?" - Use It, or Not?

Should you start out your phone calls with the "How are you today?" question? Or ANY small talk? Some people say, that just screams out "Salesperson?" Others say, it eases into the conversation. In this episode we look at both sides of the issue, hear what other sales pros have to say about it, and provide alternatives to use if you want to break the ice at the beginning of your calls.