009 - Managing CX Across Business Verticals

Navigating Customer Experience Across Business Verticals with Kristin Hornberger Ever wonder what it takes to juggle customer experience across multiple business verticals? Today, let’s hear from an industry leader who is blazing trails in healthcare real estate. In this episode of CX Unplugged on the Multifamily Media Network, Gabrielle Gonzalez engages in a powerful conversation with Kristin Hornberger, the 2024 Indy Crew President and Director of Marketing at Cornerstone Companies. With over 11 million square feet of healthcare real estate spanning 25 states, Kristin shares the obstacles, strategies, and tools that define customer experience in the healthcare real estate space. Key Topics: 🎙️How Kristin’s leadership across development, construction, property management, brokerage, and investments impacts customer satisfaction. 📱The role of technology and sustainability in creating tailored client experiences. 🏥How healthcare real estate demands unique approaches compared to other sectors, such as multifamily. ☑️Kristin also offers insights into navigating the industry, mentoring others, and finding your confidence in a male-dominated field. Whether you’re a seasoned professional or just starting out, this conversation is packed with actionable advice to elevate your game. Like this episode? Hit the thumbs up and subscribe to our channel  @MultifamilyMediaNetwork  for more insights on leadership, PropTech, and the evolving world of multifamily and commercial real estate. Visit www.MultifamilyMedia.com , sign up for our newsletter, and browse the extensive library of podcasts and blog posts brought to you by industry leaders from across the multifamily landscape. Drop a comment to share your biggest takeaway or connect with Kristin directly via Link.