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#01: What Do Our Customers Expect? episode artwork

May 14, 2013 13 min

#01: What Do Our Customers Expect?

from The Scholarly Kitchen Podcast Hosted by The Scholarly Kitchen

Scholarly Kitchen Chef Ann Michael, president of DeltaThink, talks about how scholarly publishers need to go beyond their traditional focus on selling to institutions, and think about the end user's actual needs in a diverse technical environment.

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#01: What Do Our Customers Expect?

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