011 - SkyLab, Measuring Operational Performance at CDG Airport - Loïc de Rancourt - DSNA

The guest of this Episode comes from France. Loïc de Rancourt is the Expert of Performance Operations and the Project Manager for Skylab, at the Parisian division of DSNA. We discussed the following:Origin of Skylab project, need for performance managementChoice of KPIs, who choses, which KPIs, target audience, time horizon (retrospective, vs. tactical, vs. post-ops)Proximity to operations at all stages of the project, including development on siteLessons learned from measured KPIs, COVID effectsLessons learned from developing close to operations vs. centralized development by a central technical departmentATM / performance management in 5 years and in 50 years