013: Creating an Incredible Customer Experience

What this episode covers

When was the last time you really had a great experience as a customer? How about the last time you had an unpleasant experience where you felt annoyed or frustrated? Having a lot of people giving positive customer experience on your business, whether in retail or in the service industry, is like a free marketing tool that any business can leverage on. In this episode, The Geeks discuss creating an incredible customer experience as they dig deep into different examples from real businesses and how we can learn from them. Also, we can hear about the latest with Jennifer Crawford’s Linkedin effort as promised from Business Geeks Podcast episode on Growing Your Business Using the Power of LinkedIn. How is she so far on growing her network on LinkedIn? What To Listen For: What happens to the loyal customers? Onboarding experience for retail and services How to prevent buyer’s remorse Giving clients real experience Servicing Motivating your customer base Importance of taking care of your clients One Cool Thing Joe: Shake Shack returning 10 million government loan – New York-based burger company received money from the Paycheck Protection Program Sam: Book recommendation on personal branding – From Individual to Empire: A Guide to Building an Authentic and Powerful Brand Check In With The Geeks Catch us live each week on Monday 8pm EDT / Tuesday 10am AEST at the Business Geeks Podcast page on Facebook. Submit your question to the geeks at [email protected] to have your question answered live on the show. Be sure to include your business name for a free shoutout. Find Sam at SamanthaRiley.global Facebook, Instagram, LinkedIn Find Jen at Sparent.co Find Joe at SuperJoePardo.com