013: Guest Encounters of the Third Kind

013: Guest Encounters of the Third Kind with Laurie Guest   Laurie Guest, customer service expert and CSP, talks with David about the current landscape of customer service. We also get an inside look at some of her programs based on her successful keynotes and how she incorporates the expertise of fellow speaking colleagues.   In This Episode, You'll Learn…   'The Red Carpet Secrets' The 'Guest Encounters' Program Applying keynotes from other speakers Customers are 'walking billboards' for your business When to praise and when to criticize Where customer service is at today   Links and Resources Mentioned in This Episode   Laurie Guest Website Guest Encounters Website