013 Overconfidence lost me a client?

Summary In this conversation, Joe and Todd discuss the challenges of maintaining client relationships, particularly when it comes to pricing and expectations. Todd shares a personal experience of losing a repeat client to a competitor, despite having previously delivered high-quality work. The discussion emphasizes the importance of communication, building rapport, and following a consistent sales process to ensure client satisfaction and retention. They also explore the competitive landscape of contracting and the need to demonstrate value to clients.