013 - The Benefit of Uncomfortable Seats | PX Multifamily

The Uncomfortable Path to Multifamily Success: Get Out of Your Seat Ever wondered how to truly drive success in the multifamily industry? Spoiler alert: it starts by getting out of your chair and into the field. Let's discuss why being uncomfortable is the key to thriving! In this episode of the People Experience podcast - PX Multifamily, Mary Gwyn, Chief Innovator of Apartment Dynamics, challenges the status quo for leaders in the multifamily sector. She draws a powerful analogy between McDonald's hard seats and the necessity for leaders to actively avoid their comfort zones. Mary advocates for leaders to "inspect what they expect" by leaving their desks behind and engaging directly with the communities they oversee. By being present on-site, leaders can observe operations first-hand, catch teams doing great work, identify opportunities for improvement, and learn firsthand the challenges created by corporate-driven policy decisions. Mary shares eye-opening experiences from her own career, from arriving at properties to find absentee staff, to witnessing teams heroically managing tropical storm cleanup. She stresses the importance of looking beyond reports, listening to team members, learning from every interaction, and leaning in to provide hands-on support. The episode emphasizes how active engagement can help leaders better understand and solve the real-world challenges faced by their teams, ultimately ensuring profitability and success. If you found this episode insightful, make sure to like, subscribe, and share! Don’t miss out on more transformative strategies to thrive in multifamily management. Tell us in the comments: How do you change up your routines and go beyond your comfort zone to drive success? Want more multifamily-related content about all facets of the industry? Check out @MultifamilyMediaNetwork for important topics related to multifamily, property management, maintenance, technology, and more. Each podcast is led by industry pros dedicated to providing engaging content designed to help you grow.