017: Beyond the Back Office: Transforming Insurance Careers with Nicola Chapman

Summary In this conversation, Nicola Chapman, Chief Claims Officer of Consilium Insurance Brokers, discusses her career journey in the insurance industry and the challenges she has faced. She emphasizes the importance of supportive managers and networks in shaping her career. Nicola also highlights the need to eliminate the term 'back office' and promote equality within the industry. She shares her experiences of balancing work and personal life and challenges the notion of 'having it all'. Nicola concludes by discussing the valuable knowledge and experiences she has gained through her work in insurance. Takeaways Supportive managers and networks play a crucial role in shaping a successful career in the insurance industry. The term 'back office' should be eliminated to promote equality and recognize the importance of all roles within the industry. Balancing work and personal life requires setting boundaries and open communication with employers and colleagues. The pressure to 'have it all' can be overwhelming, and individuals should prioritize their own well-being and make choices that align with their values and goals. Working in insurance provides opportunities to gain knowledge and experience in various industries and try new things. Connect with Nicola on LinkedIn https://www.linkedin.com/in/nicola-chapman-26066b6a/