017 - The Question No One’s Asking: A Maintenance Future with Ray Hespen

In this episode of The Turnover, the hosts discuss the future of maintenance in the property management industry, focusing on unspoken changes, workforce development challenges, and the importance of recognition and training for maintenance professionals. They emphasize the need for organizations to prepare for future challenges by investing in their people and creating clear career pathways. The conversation highlights the evolving landscape of maintenance and the necessity for proactive planning to ensure success in the coming years.00:00 - Introduction and Setup02:32 - Exploring Future Changes in Maintenance08:32 - The Importance of Training and Development12:30 - Recognition and Advocacy for Maintenance Professionals20:17 - Preparing for Future Challenges in Maintenance26:03 - End🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at www.multifamilymedianetwork.com to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!#CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement