02. The 3 Flaws in YOUR business

In this episode, rather than spend our time together me telling you about me, my background and how I came to discover the #ADDAZERO methodology, I thought it would be far more interesting if I were interviewed about the 3 flaws that led us to develop us the #ADDAZERO Business Challenge. Martin Lee is the Founder of Quest for Excellence, a Disney Trained Customer Service consultant.  Although we've known each other for a couple of years already, having been introduced through the Department of Trade & Industry where we have both done work, he had (until earlier today), never heard me keynote to a business audience. I had been booked to deliver my award winning 'Get Big or Go Home' Keynote to a large group of Business Leaders, and as Martin lived local to the venue, invited him along to sit and listen in!   Immediately after the event he approached me and said "Oh my God, we've GOT to get a recording of that" and so this podcast, isn't recorded within the comfort of our studio in the office, but in the dressing room of the venue, directly after I'd finished.  Today, I'm sharing the 3 FUNDMANENTAL flaws within businesses, which either cause the glass ceiling or for them to either go or GROW broke! Grab a pad and pen, as the nuggets in this one, come thick and fast!