020- It's Someone's Castle | PX Multifamily

Multifamily Excellence: Treating Every Home Like a Castle What if every apartment you managed was a castle? In this episode, host Mary Gwyn redefines customer service with a simple yet powerful mindset shift. Mary Gwyn shares a profound lesson inspired by her team member Lisa Bisher, Director of Property Management: Every apartment home is someone’s castle. Whether it’s a luxury unit or a more modest apartment, embracing this perspective sets a new standard for how multifamily professionals should approach property management and the delivery of exceptional customer service . Mary recounts a pivotal experience with a maintenance supervisor, emphasizing the importance of leaving a home better than you found it — no excuses. It’s not just about completing the task; it’s about treating residents and their homes with the dignity they deserve. Drawing inspiration from the Ritz-Carlton’s legendary mission statement, "Ladies and gentlemen serving ladies and gentlemen," this episode challenges us to elevate our service by viewing every resident as a VIP and every unit as their castle. If this lesson resonates with you, help spread the message by sharing this video! Don’t forget to like, comment, and subscribe to  @MultifamilyMediaNetwork  for more leadership and multifamily insights. Visit www.multifamilymedianetwork.com to subscribe to our newsletter and discover our vast library of podcasts and blogs from industry pros specializing in all facets of property management, maintenance, marketing, leasing and professional development. MMN is your one stop place to level up your multifamily career!