#020 Origin & Impact: Kevin Millevoi of Millevoi's Tire & Automotive

From Milk Deliveries to Multi-Shop Success 🛠️Kevin Millevoi joins host Brad Hurlock for Episode 3 of the Garage Grit “Origin & Impact” series. What began as a three-bay Exxon gas station in 1965—run by his father, a former milkman—has grown into a multi-generational family of trusted auto repair shops across Northeast Philly and Bucks County.This episode is packed with lessons on resilience, customer service, blue-collar work ethic, and adapting through economic uncertainty. Kevin reflects on his roots, his leadership evolution, and why earning customer trust always beats chasing ARO.📌 Topics covered:Multi-generational legacy in auto repairNavigating family dynamics in businessFrom pump jockey to business ownerSurviving 2008, COVID, and market shiftsWhy trust, not tactics, grows revenue👇 Join the Garage Grit community:🛠️ Facebook Group: https://www.facebook.com/groups/196102239998551📈 More at: https://aashopmarketing.com⏱ Chapters00:00 - Intro: Meet Kevin Millevoi01:09 - Family Legacy: From Milkman to Mechanic02:33 - Gas Crisis, Expansion, and the Parts Store05:01 - Opening the Goodyear Shop06:21 - The Millevoi Family Tree & Roles07:37 - Work Ethic and Shop Culture10:36 - Expansion to Jersey & New Locations11:28 - Overlap and Customer Confusion14:28 - Could This Be a Franchise?16:07 - Sharing Customers & Doing Right17:09 - Parts Shop Shutdown and Competition19:00 - Economic Cycles: Resilience Over Recession21:16 - Understanding the Local Market23:45 - Researching Customers and Income25:18 - Customer Service Lessons from Dad27:32 - Don't Chase ARO, Earn Trust30:00 - First Job: Janitor at Age 1233:50 - Mechanic's Helper & Learning on the Job36:03 - Old School vs New School Shop Operations37:34 - Tracking Hours & Going Digital41:36 - College, Career Detour, and Romance43:13 - Back to the Business Full Time45:47 - Opening the Shop in 199946:05 - The Trade vs. College Debate48:50 - The Gopher Years & Getting Dirty50:12 - Evolution of the Shop: Hiring Right53:17 - Letting Go to Grow55:30 - Family Involvement & Generational Choice56:27 - Closing Thoughts & Facebook Group Promo