021 - Choosing the RIGHT KPI's with Lauren Dewey

Data is everywhere in today’s multifamily landscape—but how do you know which numbers truly matter? In this episode of Multifamily Elevated, host Suzanne Hopson is joined by Lauren Dewey to explore the power of Key Performance Indicators (KPIs) in driving growth, improving resident experience, and aligning with ownership goals.Lauren shares practical insights on avoiding the trap of vanity metrics and emphasizes how curiosity, clarity, and engagement can transform how teams view data. From streamlining processes to enhancing customer satisfaction, this conversation is a masterclass in using KPIs not just to measure performance—but to fuel smarter decisions and better outcomes.In this episode, we cover:Why do vanity metrics create confusion instead of clarity in multifamily performance?What role does customer experience play when setting meaningful KPIs?The evolution of KPIs reflects changing business goals and market conditions.How engaging teams with data builds ownership, accountability, and curiosity-driven growth.🔔 Click subscribe @MultifamilyMediaNetwork on YouTube and stay up to date on our vast network of multifamily professionals hosting podcasts on all the industry hot topics!🌐 Visit www.multifamilymedianetwork.com to sign up for our newsletter and browse our extensive library of podcasts and blogs from today’s multifamily leaders.#MultifamilyElevated #KPIs #DataDriven #ResidentExperience #MultifamilyLeadership #MarketingMetrics #CustomerSatisfaction #PerformanceMeasurement #ResidentRetention #MultifamilyMediaNetwork