021: How customer data is flipping the business value of the contact center

from Deep Learning with PolyAI · host Brad Stein, Nikola Mrkšić

Send us Fan MailPolyAI's Global VP of Solution Consulting Brad talks with CEO Nikola about the future of customer data in the contact center. They discuss the value of data in improving customer service, the challenges in gathering practical data faced by traditional contact centers, the role of AI in capturing and analyzing data, and the potential benefits of using data to inform business decisions.Follow PolyAI on LinkedInWatch this and other episodes of the Deep Learning pod on YouTube

Episode metadata supplied by the publisher feed · Published Feb 15, 2024

Embed this episode

Attribution link and audio player

NOW PLAYING

021: How customer data is flipping the business value of the contact center

0:00 19:33

1×

No transcript for this episode yet

We transcribe on demand. Request one and we'll notify you when it's ready — usually under 10 minutes.

Share this episode

Similar Episodes

No similar episodes found.

Similar Podcasts

No similar podcasts found.

Frequently Asked Questions

How long is this episode of Deep Learning with PolyAI?

This episode is 19 minutes long.

When was this Deep Learning with PolyAI episode published?

This episode was published on February 15, 2024.

Is there a transcript available for this episode?

Yes, a full transcript is available for this episode. You can read the complete transcript on the episode page.

Can I download this Deep Learning with PolyAI episode?

Yes. Use the download control on the episode player to save the publisher-provided media file.

URL copied to clipboard!