021-The Offical OSAP Podcast with Michelle Lee

On this week’s episode of The Official OSAP Podcast with Michelle Lee, Michelle is joined by Linda Harvey, RDH. Linda and Michelle discuss the importance of policies and procedures and how to maintain current and accurate information to protect your patients, yourself and your practice.    Episode Highlights: Importance of Policies and Procedures  Update Schedule Onboarding  5 key words to minimize confrontation    Quotes: “I find that office after office the policies are outdated...in some cases they don't even know where the manual is”  “The first thing we learned is that if it's not written down, it didn't happen so if your policies and procedures are not written down...they are not existent” “Policies and procedures shouldn't be cookie cutter, they need to be custom to your practice” “It's more than just a manual sitting on a shelf”  “The policies and procedures need to be updated on an annual basis”  “If we can just build on it little by little each year”  “Be proactive and ask to see the policies and procedures when you start”  “What does our policy say”    Links: The Dental Podcast Network Channel One homepage: http://dentalpodcastnetworkchannelone.otcpn.libsynpro.com/ The Dental Podcast Network Channel Two homepage: https://podcasts.apple.com/us/podcast/the-dental-podcast-networks-channel-two/id1478530429 OSAP’s homepage:  https://www.osap.org/  Michelle Lee’s email:    [email protected]