#022 Como a Disney cria experiências memoráveis | com Ben Ludmer

from Era Uma Vez Podcast | CX, Inovação & Marketing · host Era uma vez Podcast

🎙️ Neste episódio #022 do ERA UMA VEZ Podcast, recebemos Ben Ludmer, mágico, criador de conteúdo, mestre de cerimônias e ex-cast member da Disney por 3 temporadas. Com sua visão única e vivência nos bastidores da magia, Ben revela o que realmente faz a Disney ser referência global em experiência do cliente – e por que tantas empresas erram ao tentar copiá-la.👇 Assuntos que você vai ouvir neste episódio:O que é ser um cast member da Disney (e por que isso muda tudo)A diferença entre encantamento e entrega consistenteBastidores do ICP (International College Program)O problema dos “palestrantes Disney” que nunca foram à DisneyComo criar experiências que realmente marcamCultura, processos e legado como motores de encantamentoE claro: histórias hilárias, mágicas e provocadoras✨ Uma verdadeira aula sobre CX, cultura, autenticidade e magia com método.📲 Este episódio é um oferecimento da ERA – a plataforma que melhora a experiência do seu colaborador para transformar a experiência do seu cliente.Acesse agora: era.com.br

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This episode is 1 hour and 16 minutes long.

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This episode was published on June 16, 2025.

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