025 • Yikes! You've Received a Client Complaint

You are an amazing hennapreneur. You value your clients’ experience. You pay attention to every little detail in their designs. You've worked really hard to build a reputation around your business that you're proud of. So when you receive negative feedback from a client, you start to feel that sinking feeling in your stomach. Now what? Well, that's what we're chatting about today. [00:00] Today’s Topic: What to Do When You Receive Negative Feedback From a Client [01:15] Complaints Are Inevitable, It’s Up To You How You Respond To Them [03:00] The Three Steps That I Take When Addressing Complaints [03:08] Step #1: Take Inventory of The Situation [09:09] Step #2: Decide How To Respond To The Complaint [12:39] Step #3: Use The Insight Provided By The Complaint To Do Better Join in on the conversation! I'd love to hear about an experience that you had when handling a client's complaint — whether it was interesting, you feel satisfied with how you handled it, or feel like you would do things differently next time! Let's chat about it inside of the Hennapreneur Community on Facebook! --- Are you tired of feeling like you just aren't seeing the results and the success that you're looking for? I've got a free, on-demand masterclass called 5-Figure Foundations where I'll teach you my framework for how to build a profitable henna business. At the end of the masterclass, you'll no longer be in the dark. You'll know exactly what to do and what to avoid, to build a solid foundation for your own profitable henna business. Click here to register for the masterclass and watch it instantly! --- Click here to view the full show notes! --- Love the Show? Subscribe + Review in iTunes! Are you subscribed to The Hennapreneur Podcast? If you’re not, I want to invite you to do so now! When you subscribe, you'll never miss an episode - which would be super easy to do because new and bonus episodes are added into the mix every all of the time! Click here to subscribe in iTunes! if you'd leave a review over on iTunes, too! Those reviews help other hennapreneurs to find the podcast, make it easier for me to bring in special guests for you, and (tbh) are always super fun for me to read, too! Click here to review, select “Ratings and Reviews” and “Write a Review” and let me know what you love most about the podcast!