#027: Strata Stories - How to train your front desk staff - a step-by-step guide (feat. Jerry Durham)

On this episode of Strata Stories, we talk with Jerry Durham, the CEO of the Client Experience Company.We dive into:1. Why sitting, yes sitting, is the most valuable exercise any clinic owner can do to improve their business2. The importance of recording EVERY phone call your front desk takes and what tool to use3. The question EVERY clinic owner should ask their front desk staff after talking to a new patient4. How to measure the success of your front desk person5. The 3 questions every practice owner should ask themselves6. The skills and qualities to look for when hiring a front desk person7. And what you must focus on in 2024 in order to take your business to the next levelStrata Stories are conversations between Strata's CEO, Paul Singh, and leaders in the OT & PT world. We interview practice owners, therapists, consultants, and coaches disrupting healthcare to make a positive change!If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with our team!If you have any questions, send us a note [email protected]. Strata Stories is produced by Thomas Schreiber, our Director of Marketing