028 - The Real Spill Hosts Crystal Moya

In this episode, Katie Spillers interviews Crystal Moya, a prominent figure in the property management and advocacy space. Crystal shares her journey from a challenging upbringing to becoming a leader in the rental housing industry. The conversation delves into the importance of advocacy, building relationships with lawmakers, and the recent legislative changes in Texas that impact the housing industry. Crystal emphasizes the need for education and engagement in advocacy efforts, particularly for women and minorities in the field. The episode concludes with Crystal's reflections on her recognition as Advocate of the Year and her aspirations for the future.00:00 Introduction and Background02:07 Crystal Moya's Journey in Rental Housing06:12 Advocacy and Affiliate Leadership09:05 The Importance of Advocacy17:20 Advice for Aspiring Advocates21:39 Building Relationships with Lawmakers23:41 Legislative Changes and Their Impact33:20 The Complexity of Legal Advocacy36:32 Empowering the Next Generation39:39 The Importance of Advocacy Training42:25 The Power of Personal Stories47:31 Recognition and Impact in Advocacy54:30 Looking Ahead: Future Goals and Aspirations🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at www.multifamilymedianetwork.com to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!#CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement