029 - Dealing With Difficult People - Eleanor Shakiba

We all have difficult people in our lives. It’s a real skill to be able to manage our own emotions in the face of aggressive or spiteful behaviour - and to know how to respond rationally and constructively. Eleanor Shakiba is an expert in dealing with difficult people. In her book, Difficult People Made Easy, Eleanor helps us to understand the different modes and patterns of toxic behaviour. She outlines a suggested response to each of them - and as luck would have it, she joined me on the podcast to tell us all about it. If you have difficult people in your life and you are often stuck for how to respond, this is the episode for you. Enjoy!