030: Can TECHNOLOGY save HEALTHCARE? w/ Moss Adams' Craig Vercruysse

The pandemic put unprecedented pressures on the healthcare industry. Few countries were prepared for the crisis, which not only exposed the inefficiencies within the healthcare industry, but also led to many unnecessary deaths.  The TRUTH is - many healthcare systems around the world are in desperate need of repair, but the QUESTION is, can technology save the healthcare industry?  To help me answer this question, I am joined by Craig Vercruysse from the Lean Healthcare Practice at Moss Adams, and the former Chief Operating Officer, Chief Process Officer & Chief Information Officer for California Pacific Medical Center in San Francisco.  Show notes: 01:45 Craig's background in the healthcare industry 05:30 What is the LEAN management system - and how can it be deployed to benefit the healthcare industry? 09:45 How the US got its initial Covid response so wrong - and why Craig wasn't surprised 14:30 Why the US transitioned from contact tracing to testing 22:30 The positives that came out of the pandemic, including the re-tooling of the manufacturing industry to address the PPE shortage, the explosion of TeleHealth and more.  30:00 While the US screwed up its initial Covid response, it has done remarkably well with vaccinations. What changed to allow this? 35:00 Vaccine Passports may be required for travel in the future, but how can they be deployed, supported and secured? 39:30 Can technology save healthcare and help address the "collective trauma" being experienced by the frontline workers, transform the patient experience and solve the lack of interoperability amongst healthcare providers? 46:30 How wearables and sensors will drive the personalisation of patient management 56:30 The impact that automation will have on healthcare workers - and do we need a Universal Basic Income?