#031 - Exploring Customer-Centric Product Development with Anna Carmichael

In this episode of the Inflection Podcast, I chat with Product Manager at Kraftful, Anna Carmichael. Anna shares her unique journey into the world of product management, highlighting the value of diverse experiences and the importance of being user-centric. Anna emphasizes the similarities between sales (where she got her career start) and product management, particularly the focus on understanding and addressing customer needs. Anna shares the value of working for small companies and how the opportunity to wear multiple hats is so valuable. She also shares insights on upskilling in product management and how resources are valuable tools for continuous learning. Make sure to check out this episode with Anna Carmichael! This show is brought to you by Eikon Labs. To learn more, visit ⁠⁠⁠⁠⁠www.eikonlabs.com⁠⁠⁠⁠⁠. Links: Anna Carmichael, Guest LinkedIn - ⁠⁠www.linkedin.com/in/anna-carmichael-533114a7/⁠ Anebi Agbo, Host LinkedIn - ⁠⁠⁠⁠⁠www.linkedin.com/in/anebiagbo⁠⁠⁠⁠⁠ Twitter - @A15o_o Timestamps for Episode: 00:00:08 - Introduction to Inflection Podcast 00:00:32 - Guest Introduction: Anna Carmichael from Kraftful 00:00:47 - Non-Traditional Paths to Product Management 00:01:35 - Anna's Career Journey from Sales to Product 00:04:09 - The Importance of Empathy in Product Management 00:05:33 - Kraftful's Feedback Aggregation Tool 00:06:21 - Advice for Pivoting to Product Management 00:09:00 - Upskilling as a Product Manager 00:11:41 - Personal Recharge and Work-Life Balance 00:12:51 - Closing Remarks and Thanks --- Send in a voice message: https://podcasters.spotify.com/pod/show/inflectionpodcast/message The Inflection Podcast is handcrafted by our friends over at fame.so