032: Conversations featuring Brian Jeppesen, Fertitta Entertainment

from Deep Learning with PolyAI · host Brian Jeppesen, Damien Smith

Send us Fan MailDamien welcomes Fertitta Entertainment's contact center director Brian Jeppesen to the pod to discuss Brian's long career in customer service, the nuances of the casino-hoteling industry, and why roadblocking by IVR is an outdated approach. Introducing: Conversations - a collection of provocative chats with the next generation of CX leaders.Read Brian's recent blog here.Follow PolyAI on LinkedInWatch this and other episodes of the Deep Learning pod on YouTube

Episode metadata supplied by the publisher feed · Published May 2, 2024

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032: Conversations featuring Brian Jeppesen, Fertitta Entertainment

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This episode was published on May 2, 2024.

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